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Customer Service Associate Jobs in Lansing, MI (NOW HIRING)

Customer Service Associate

Howell, MI ยท On-site

$13.50 - $18.75/hr

A results-driven Customer Service Associate to be on our 2nd shift (11:00a.m to 8p.m). This role owns the daily schedule, drives booking performance, and ensures a high-level customer experience from ...

Customer Service Associate

Lansing, MI ยท On-site

$14.75 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Customer Service Associate

Lansing, MI ยท On-site

$14.75 - $20.25/hr

Description As a Customer Service Associate, you'll be one of the friendly faces our customers count on. Whether you're helping someone fuel up for work, grabbing coffee for a traveler, or assisting ...

Customer Service Associate

Lansing, MI ยท On-site

$14.75 - $20.25/hr

Description As a Customer Service Associate, you'll be one of the friendly faces our customers count on. Whether you're helping someone fuel up for work, grabbing coffee for a traveler, or assisting ...

Customer Service Associate

Howell, MI ยท On-site

$13.50 - $18.75/hr

A results-driven Customer Service Associate to be on our 2nd shift (11:00a.m to 8p.m). This role owns the daily schedule, drives booking performance, and ensures a high-level customer experience from ...

Customer Service Associate

Howell, MI ยท On-site

$13.50 - $18.75/hr

A results-driven Customer Service Associate to be on our 2nd shift (11:00a.m to 8p.m). This role owns the daily schedule, drives booking performance, and ensures a high-level customer experience from ...

Customer Service Associate I

Mason, MI

$12.75 - $17.50/hr

Join our team as a Customer Service Associate and deliver exceptional shopping experiences for our customers. If you have a passion for helping others and possess strong communication skills, we want ...

Customer Service Associate I

Mason, MI

$12.75 - $17.50/hr

Join our team as a Customer Service Associate and deliver exceptional shopping experiences for our customers. If you have a passion for helping others and possess strong communication skills, we want ...

Customer Service Associate

East Lansing, MI ยท On-site

$14 - $19.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Dewitt, MI ยท On-site

$12.25 - $16.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Lansing, MI

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Okemos, MI ยท On-site

$13.25 - $18.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Lansing, MI ยท On-site

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Okemos, MI

$13.25 - $18.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Dewitt, MI ยท On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Dewitt, MI

$12.25 - $16.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Lansing, MI ยท On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

East Lansing, MI ยท On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Lansing, MI

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Dewitt, MI ยท On-site

$12.25 - $16.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

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Customer Service Associate information

See Lansing, MI salary details

$9

$17

$27

How much do customer service associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service associate in Lansing, MI is $17.34, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

What are the most commonly searched types of Customer Service jobs in Lansing, MI? The most popular types of Customer Service jobs in Lansing, MI are:
What cities near Lansing, MI are hiring for Customer Service Associate jobs? Cities near Lansing, MI with the most Customer Service Associate job openings:
Infographic showing various Customer Service Associate job openings in Lansing, MI as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,155 per year, or $17.4 per hour.

Customer Service Associate

CGC Home Services

Howell, MI โ€ข On-site

$13.50 - $18.75/hr

Other

Posted 18 days ago


Job description

We only HIRE the BEST!
Who We Are:
We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast Michigan area. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time "TOP PLACES to Work" Company. To achieve this, we need top-tier team members who can dominate the field.
Who You Are:
A results-driven Customer Service Associate to be on our 2nd shift (11:00a.m to 8p.m). This role owns the daily schedule, drives booking performance, and ensures a high-level customer experience from first call through job completion. Experience with ServiceTitan is strongly preferred, as this role requires hands-on management of the dispatch board. You are always improving and learning from others. You actively seek out mentorship, coaching, and new techniques to sharpen your edge.
Key Responsibilities:
Hiring for Second Shift. Hours 11am-8pm with one hour lunch break.

Customer service interaction
  • Manage incoming calls to identify, assess, and meet the diverse needs of our customers
  • Book sales appointments from leads coming from sources such as a phone call, internet, lists, etc
  • Dispatch and schedule
  • Keep accurate records of customer interactions
  • Follow established department procedures, guidelines, and policies
  • Serving our external and internal customers with urgency and grace
Skills and experience we are looking for:
  • Proven customer service experience
  • Strong phone contact handling
  • Booking sales appointments
  • Dispatch experience
  • Communication experience
  • Bilingual (Spanish) is helpful
  • Active listeningโ€ฏskills
  • Solid computer/typing skills
  • Familiarity with MS Office
  • A heart to serve a variety of personalities and (potentially difficult) circumstances
  • Ability to multi-task
  • Ability to Prioritize
  • Manage time effectively
  • Willingness to go the extra mile when engaging customers
  • Responsible to close up the office
A "Get It Done" Mentality
  • We will provide quality service along with quality customer experience.
  • Our Call center team is the "Heartbeat" of our operation and serves all departments and customers.โ€ฏโ€ฏ The Call center representatives primary responsibility will act as a liaison, providing product and services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Drive a Culture of Accountability amp; Winning
  • Excel in a high-performance environment without excuses. You challenge your peers, hold yourself accountable, and raise the bar every single day.
  • Track amp; Dominate Your Scorecard
  • Know your numbers. Live in your KPIs, because results matter as we drive this offering to our communities
Mentor amp; Uplift Others Around You
  • Push others to be better. Support our teammates and help create a culture of continuous growth and leading
  • Lifelong Learner amp; Growth-Minded
  • You are always improving and learning from others.
  • You actively seek out mentorship, coaching, and new techniques to sharpen your edge
What We Offer:
Competitive pay structure
Opportunity to directly influence revenue and operations
Career Growth Opportunities- we promote from within!
A Highly Competitive, High-Energy Culture- you will be surrounded by A-players.
Best-in-Class Training amp; Coaching- we invest in your success.
Industry-Leading Products amp; Services
Ready to drive our business to new levels?
If you're a highly competitive, self-driven leader ready to Grow our Water Treatment and Plumbing Service, we want to talk to you.
Apply Now!