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Customer Service Associate Jobs in Jackson, AL (NOW HIRING)

Citi Trends

Store Sales Associate

Thomasville, AL · On-site

$12.50 - $14.50/hr

... customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return ...

Citi Trends

Store Sales Associate

Thomasville, AL · On-site

$12.50 - $14.50/hr

... customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return ...

United Rentals

Equipment Associate

Thomasville, AL · On-site

As an Equipment Associate at United Rentals, you will perform a variety of manual tasks to ensure ... Superior customer service skills * Ability to frequently lift items up to 45 lbs. This position is ...

United Rentals

Equipment Associate

Thomasville, AL · On-site

As an Equipment Associate at United Rentals, you will perform a variety of manual tasks to ensure ... customer service skills Ability to frequently lift items up to 45 lbs. This position is deemed ...

Dollar General

SALES ASSOCIATE in LEROY, AL S13986

Leroy, AL · On-site

$13 - $17.75/hr

The duties of the Sales Associate include assisting customers in locating and purchasing ... Provide excellent customer service, greet and assist customers. * Operate cash register and scanner ...

AutoZone

Retail Sales Associate - Part Time

Thomasville, AL · On-site

$12.50 - $14.50/hr

Customer Service, ensuring that customers find the right parts and solutions for their automotive ... Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW! Customer ...

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Showing results 21-40

All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Jackson, AL

Customer Service Associate information

See Jackson, AL salary details

$8

$16

$25

How much do customer service associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer service associate in Jackson, AL is $16.23, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $18.22 per hour, depending on experience, location, and employer.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

Is a customer service associate an entry level job?

Yes, a customer service associate position is typically considered an entry-level job that requires basic communication skills and a customer-focused attitude. Many roles do not require prior experience, and training is often provided on the job, making it accessible for those starting their careers.
More about Customer Service Associate jobs

What are the most commonly searched types of Customer Service jobs in Jackson, AL?

The most popular types of Customer Service jobs in Jackson, AL are:

What job categories do people searching Customer Service Associate jobs in Jackson, AL look for?

The top searched job categories for Customer Service Associate jobs in Jackson, AL are:

What cities near Jackson, AL are hiring for Customer Service Associate jobs?

Cities near Jackson, AL with the most Customer Service Associate job openings:

Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Jackson, AL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,764 per year, or $16.2 per hour.

Sales Associate (Part-Time) - Jackson, AL ( Retail Center )

Jdgroupnam

Jackson, AL

$9/hr

Part-time

Re-posted 13 days ago

Job description

HB: 00693 Jackson, Alabama (Retail Center)

Hourly:

$9.00 - $9.00
Job Title: Sales Associate

Department: Operations

FLSA Status: Non-Exempt

Reports To:
Store Manager

SUMMARY
The Sales Associate is responsible for a providing quality customer service and driving product sales. The Sales Associate is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. They must fully promote each sale and/or promotion. Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding customer service and promoting the merchandise in stores.


ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
  • Promote and sell services and merchandise provided by the organization.
  • Consistently set goals to grow and improve selling skills and track overall sales.
  • Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
  • Asist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
  • Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
  • Consistently achieve and/or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
  • Attend all staff meetings and tech clinics for the store.
  • Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES
  • There are no supervisory responsibilities for this role.

QUALIFICATIONS
  • 0-2 years of customer service experience.
  • Excellent interpersonal and communication skills
  • Ability to work in a fast-paced environment.
  • Is a self-starter, has initiative to take on important tasks without being asked.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
  • Is a team-player, passionate about outstanding customer service and selling merchandise.

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