Customer Service Associate Jobs in Grace, ID (NOW HIRING)

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission isto shape a better tomorrow by connecting people with water and energy.

We currently have anexciting opportunityas a Production Supervisor. This role is based at our plant in Preston, Idaho and reports to the Production Manager.

Do not miss the opportunity to join a diverse group of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters!

Job Summary

As a Production Supervisor, you will play a critical role in leading safe, efficient, and high-quality manufacturing operations during your assigned shift. You will have the opportunity to guide and develop a team of production associates while driving performance, continuous improvement, and operational excellence. Working closely with cross-functional partners, you will help ensure production goals are achieved, customer expectations are met, and a strong culture of safety, accountability, and employee development is maintained. This role also contributes to building future talent by supporting recruitment, training, succession planning, and team engagement.

This position will be a Monday to Friday shift 9:00 AM to 5:30 PM, with occasional weekends as needed to support the production team.

Principal Responsibilities

• Lead assigned shift operations to achieve safety, quality, productivity, and customer service objectives while optimizing labor, equipment, and production schedules.
• Monitor production performance, analyze operating metrics, and collaborate with cross-functional teams to resolve issues, improve efficiency, reduce downtime and scrap, and maintain high-quality manufacturing processes.
• Champion a strong safety culture by promoting safe work practices, ensuring compliance with health, safety, environmental, and quality standards, and driving a zero-incident mindset.
• Coordinate daily work assignments, shift transition meetings, material availability, and production reporting to support uninterrupted operations and informed decision-making.
• Ensure compliance with ISO standards, operating procedures, and documentation requirements while supporting audits and operational excellence initiatives
• Lead, coach, and develop production employees through performance management, training, mentoring, cross-training, and succession planning initiatives that support engagement, retention, and business objectives.
• Lead and participate in continuous improvement initiatives focused on safety, quality, productivity, waste reduction, and operational performance.

Qualifications & Experience

• High School Diploma or equivalent required
• Minimum 3 years of supervisory or team lead experience in a manufacturing environment
• Working knowledge of health, safety, environmental, and quality practices in a manufacturing setting
• Solid understanding of manufacturing processes, production performance metrics, and continuous improvement/lean principles
• Strong leadership, coaching, communication, and interpersonal skills with the ability to engage and develop teams
• Self-starter with demonstrated problem-solving, critical thinking, and decision-making abilities in a fast-paced production environment

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com