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Customer Service Associate Jobs in Fort Wayne, IN

TWE Nonwovens US Inc

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.50/hr

Customer Service Associate PLANT: Fort Wayne - High Point - Schertz REPORTS TO: Customer Service Lead/ FW Materials Manager DEPT: Customer Service Description: We are seeking an accurate and detail ...

Twen Nonwovens US

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.50/hr

Customer Service Associate PLANT: Fort Wayne - High Point - Schertz REPORTS TO: Customer Service Lead/ FW Materials Manager DEPT: Customer Service Description: We are seeking an accurate and detail ...

Twen Nonwovens US

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.25/hr

Customer Service Associate PLANT: Fort Wayne - High Point - Schertz REPORTS TO: Customer Service Lead/ FW Materials Manager DEPT: Customer Service Description: We are seeking an accurate and detail ...

Walgreens

Customer Service Associate

Fort Wayne, IN

$13.25 - $18.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Fort Wayne, IN

$13.25 - $18.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Fort Wayne, IN

$13.25 - $18.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Fort Wayne, IN

$13.25 - $18.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Family Dollar

Customer Service Associate I

Ligonier, IN · On-site

$13 - $18/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the ...

Walgreens

Customer Service Associate

Fort Wayne, IN · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Fort Wayne, IN · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Family Dollar

Customer Service Associate I

Fort Wayne, IN · On-site

$13.25 - $18.25/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the ...

Family Dollar

Customer Service Associate I

Huntington, IN · On-site

$13.75 - $19/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the ...

Walgreens

Customer Service Associate

Fort Wayne, IN · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Dollartree

Customer Service Associate II

Van Wert, OH · On-site

$13.25 - $18.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

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All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Fort Wayne, IN

Customer Service Associate information

See Fort Wayne, IN salary details

$8

$16

$27

How much do customer service associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer service associate in Fort Wayne, IN is $16.91, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

More about Customer Service Associate jobs
What are the most commonly searched types of Customer Service jobs in Fort Wayne, IN? The most popular types of Customer Service jobs in Fort Wayne, IN are:
What job categories do people searching Customer Service Associate jobs in Fort Wayne, IN look for? The top searched job categories for Customer Service Associate jobs in Fort Wayne, IN are:
What cities near Fort Wayne, IN are hiring for Customer Service Associate jobs? Cities near Fort Wayne, IN with the most Customer Service Associate job openings:
Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Fort Wayne, IN as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $32,420 per year, or $15.6 per hour.

Customer Service Associate

TWE Nonwovens US Inc

Fort Wayne, IN

$13.25 - $18.50/hr

Full-time

Re-posted 14 days ago

Job description

Description

JOB TITLE: Customer Service Associate  

PLANT: Fort Wayne - High Point - Schertz

REPORTS TO:  Customer Service Lead/ FW Materials Manager 

DEPT: Customer Service



Description: 

We are seeking an accurate and detail-oriented Customer Service Data Entry Specialist. In this role, you will be the backbone of our database, ensuring customer records are up-to-date while providing friendly, efficient support to client inquiries. The ideal candidate possesses a quick and accurate typing speed, exceptional problem-solving skills, and a commitment to data confidentiality.


Please note that this role will begin as a temporary assignment but has the potential to become a full-time, permanent position.


Key Responsibilities

  • Data Management: Input, update, and maintain customer account information and records into company software and databases. 
  • Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat, ensuring a high level of      customer satisfaction. 
  • Data Verification: Review data for errors, correct discrepancies, and cross-reference information against source documents before finalizing      entries. 
  • Order & Request Processing: Process Purchase Orders, Purchase Releases, Trial orders and all other customer order related documentation.
  • File Organization: Scan, organize, and store physical and digital source documents in compliance with data privacy policies.

Requirements

 Qualifications & Skills

  • Experience: 1-3 years of experience in data entry, clerical administration, or customer support.
  • Typing Speed: Proficiency in touch typing with high accuracy (typically 45+ WPM).
  • Software Skills: Intermediate proficiency in Microsoft Office Suite (Word, Excel).
  • Attention to Detail: Meticulous eye for spotting errors and maintaining data integrity.

 It is not intended that this job description include all details of the work functions inherent in this position, nor does it give exclusive titles to every function described. The position incumbent will perform work equal or lower classification, as required or directed, and perform work of high classification for training purposes, or as warranted by emergency circumstances. 

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