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Customer Service Account Associate Jobs in Georgia

OneVeracity

TPA Account Associate

Kennesaw, GA · On-site

$43K - $59K/yr

Job Type Full-time Description The TPA Account Associate supports the TPA Account Manager by ... customer service, account management or related field preferred. * Strong organization ...

OneVeracity

TPA Account Associate

Kennesaw, GA · On-site

$43K - $59K/yr

The TPA Account Associate supports the TPA Account Manager by keeping client requests, issues and ... customer service, account management or related field preferred. * Strong organization ...

OneVeracity

TPA Account Associate

Kennesaw, GA · On-site

$43K - $59K/yr

Description The TPA Account Associate supports the TPA Account Manager by keeping client requests ... customer service, account management or related field preferred. * Strong organization ...

Kuka AG

Customer Service Account Manager

Atlanta, GA · On-site

Drive the implementation of Swisslog's customer service and account growth strategy across assigned customers. * Build trusted relationships with key customer stakeholders, and ensuring an ...

TekSky

Account Associate

Kennesaw, GA · On-site

$43K - $59K/yr

Role Description The company is seeking a detail-oriented and analytical Account Associate to ... Support Account Managers in managing Private Brand customer accounts * Analyze sales data ...

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Customer Service Account Associate information

Is a customer service account associate a good entry-level position?

A customer service account associate is typically considered a good entry-level position because it requires basic communication and problem-solving skills, often with minimal prior experience. It provides opportunities to develop customer service, communication, and technical skills, which can be valuable for advancing in related roles. The job usually involves working with customer accounts, using CRM tools, and following company procedures, making it accessible for those starting their careers.

What does a customer service account associate do?

A customer service account associate manages client accounts by addressing inquiries, resolving issues, and providing support to ensure customer satisfaction. They often use customer relationship management (CRM) tools and need strong communication skills to handle various customer needs efficiently.

What are the most commonly searched types of Customer Service Account jobs in Georgia?

The most popular types of Customer Service Account jobs in Georgia are:

What cities in Georgia are hiring for Customer Service Account Associate jobs?

Cities in Georgia with the most Customer Service Account Associate job openings:

Customer Service Account Associate jobs near you
Infographic showing various Customer Service Account Associate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

TPA Account Associate

OneVeracity

Kennesaw, GA • On-site

$43K - $59K/yr

Full-time

Posted 8 days ago

Job description

Job Type
Full-time
Description
The TPA Account Associate supports the TPA Account Manager by keeping client requests, issues and deadlines organized and moving. The AA handles routine needs, follows up with internal teams and develops account knowledge to identify potential concerns.
Key Responsibilities
  • Support the AM with day-to-day client and broker needs.
  • Handle routine questions and requests and provide timely follow-up.
  • Coordinate eligibility, enrollment, ID cards, group setup, reporting and other routine account needs.
  • Track requests from start to finish and keep owners, due dates and status organized.
  • Research claims, eligibility, member and pharmacy issues.
  • Help track RBP, balance-bill, provider and member issues.
  • Coordinate with Claims, Member Experience, Pharmacy, RBP/network and other internal teams.
  • Prepare reports, meeting materials and information for client reviews.
  • Identify unusual changes, recurring issues or trends and bring them to the AM.
  • Prepare meeting notes, action items and follow-up.
  • Support renewal data and other account deadlines.
  • Partner closely with account managers and cross functional teams to deliver a consistent client experience.
  • Coordinate routine vendor requests and follow up on outstanding items.
  • Keep CRM and account information accurate and current.
  • Follow up with internal teams and vendors to ensure commitments are completed timely.
  • Maintain appropriate documentation of account related issues and resolutions.
  • Look for ways to improve processes and reduce unnecessary work.

Account Manager / Account Associate Partnership
  • Account Associate: Executes, tracks, researches, coordinates and follows up.
  • Account Manager: Directs, prioritizes, interprets, strategizes and owns the outcome.

Requirements
  • 1-3 years of experience in healthcare, employee benefits, insurance, customer service, account management or related field preferred.
  • Strong organization, communication, attention to detail and follow-through.
  • Ability to manage multiple priorities and work with internal teams.

Preferred
  • Experience with self-funded health plans, TPA, RBP, pharmacy or employee benefits.
  • Comfort working with data, reports and account systems.

Key Competencies
  • Organization and attention to detail
  • Communication and responsiveness
  • Follow-through and accountability
  • Problem solving
  • Research and information gathering
  • Time management and prioritization
  • Proactive mindset
  • Develop a working understanding of RBP, network and dual option plan structures
  • Team collaboration

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