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Customer Resolution Specialist Two Jobs (NOW HIRING)

ZIM

Resolution Specialist

Virginia Beach, VA · On-site +1

The Customer Resolution Specialist acts as a liaison between various departments, including Customer Service, Finance, and Logistics/Operations, to ensure that all disputes are handled promptly and ...

First American

Sr. Customer Resolution Specialist

Iowa, LA · On-site

$23.37 - $31.15/hr

What We Do The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or ...

Octane

Account Resolution Specialist II

Irving, TX · On-site

$14 - $19.25/hr

The Account Resolution Specialist II supports the Asset Recovery team by managing specialized ... Act as liaison between the company, customer, and insurance carrier to facilitate timely and ...

Octane

Account Resolution Specialist II

Irving, TX

$14 - $19.25/hr

The Account Resolution Specialist II supports the Asset Recovery team by managing specialized ... Act as liaison between the company, customer, and insurance carrier to facilitate timely and ...

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Customer Resolution Specialist Two information

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How much do customer resolution specialist two jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for customer resolution specialist two in the United States is $24.60, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $26.92 per hour, depending on experience, location, and employer.

What jobs should I apply when I have 2 years of customer service?

With two years of customer service experience, you can consider applying for roles such as Customer Resolution Specialist, Customer Support Representative, or Client Service Associate. These positions often require strong communication skills, problem-solving abilities, and familiarity with CRM tools like Salesforce or Zendesk.

What is the 3 month rule for jobs?

The 3 month rule for a Customer Resolution Specialist Two typically refers to a probationary period of three months during which performance and fit for the role are evaluated. Successful completion of this period may lead to permanent employment, and it often involves regular check-ins and training to ensure the employee meets job expectations.

What job makes $10,000 a month without a degree?

A Customer Resolution Specialist Two can potentially earn $10,000 a month through performance-based bonuses and commissions, especially in roles that involve high-volume customer interactions and problem-solving. Success in such positions often depends on strong communication skills, experience, and the ability to handle complex issues efficiently.

What does a customer resolution specialist do?

A customer resolution specialist handles customer complaints and issues by investigating problems, providing solutions, and ensuring customer satisfaction. They often communicate via phone, email, or chat and use customer service tools to document interactions and track resolutions.
What cities are hiring for Customer Resolution Specialist Two jobs? Cities with the most Customer Resolution Specialist Two job openings:
What states have the most Customer Resolution Specialist Two jobs? States with the most job openings for Customer Resolution Specialist Two jobs include:
Customer Resolution Specialist Two jobs near you

Customer Resolution Specialist

Air Experts Raleigh Heating and Air

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

About Us:
At Air Experts Heating, Cooling and Plumbing, we take pride in doing things the right way-for both our customers and our team. For many years, we've been voted Best Place to Work in Raleigh, as well as Best Plumber and Best HVAC Contractor.
We care deeply about the quality of our work and the experience we provide. While issues and escalations do happen in any service business, they are the exception-not the norm-and we are committed to resolving them the right way every time.
EXCELLENCE, INNOVATION, RESPECT, & INTEGRITY are our fundamental core values. We are committed to making sure our team members are provided with the tools they need to grow and succeed. What you do matters here.
About the Role:
We are looking for a dependable, professional, and solution-driven individual to take ownership of customer complaints and escalations. This is a high-impact role that directly supports the President and plays a key part in protecting and improving the customer experience.
This position will primarily focus on resolving customer issues. When escalations are minimal (which is the goal), you will support the President and Installation team with administrative responsibilities.
Key Responsibilities:
  • Serve as the main point of contact for customer complaints and escalations
  • Handle difficult conversations with patience, professionalism, and empathy
  • Work closely with management teams to investigate and resolve issues fully
  • Follow issues through to completion-ensuring the customer feels heard and satisfied
  • Document and track all escalations and resolutions
  • Provide updates to both customers and internal leadership
  • Complete administrative and office support tasks as assigned by the President, primarily supporting the installation department

What We're Looking For:
  • Experience in HVAC and/or plumbing industry required (understanding how jobs are run from a process standpoint is essential)
  • Strong customer service and conflict resolution skills
  • Calm, patient, and professional-especially in high-stress situations
  • Excellent written and verbal communication skills
  • Highly organized with strong follow-through
  • Comfortable using Microsoft Outlook and general computer/phone systems
  • Service Titan experience preferred

Why This Role Matters:
This is not a typical customer service role. You will be handling our most important and sensitive customer interactions while working directly with company leadership. We are looking for someone who takes ownership, communicates clearly, and gets things resolved the right way.
Work Environment:
  • Full-time, in-office position Monday-Friday 8 AM - 5 PM
  • Fast-paced and team-oriented
  • Direct exposure to leadership and company operations

Compensation & Benefits:
  • Competitive Hourly Pay
  • Monthly bonus opportunities
  • Opportunity to grow within the company
  • Medical Insurance - 3 plans to choose from
  • HSA with Company Contribution
  • Dental Insurance - 100% Company Paid
  • Long Term Disability - 100% Company Paid
  • Short Term Disability
  • Vision Insurance - 100% Company Paid
  • $25,000 Life & $25,000 AD&D - 100% Company Paid
  • Additional voluntary life insurance available up to $300,000 with a guaranteed $100,000
  • Critical Illness & Accident Insurance
  • 401K
  • 401K with 4% Match
  • Company Profit Sharing
  • Paid Time Off
  • Paid Holidays
  • Employee Referral Program
  • Generous Employee Discounts on anything we offer

If this role sounds like a fit for you, apply to start the conversation.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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