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Customer Resolution Specialist Two Jobs (NOW HIRING)

First American

Customer Resolution Specialist

Iowa, LA · Remote

$23.37 - $31.15/hr

What We Do The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or ...

First American

Customer Resolution Specialist

Concord, NC · Remote

$23.37 - $31.15/hr

What We Do The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or ...

First American

$23.37 - $31.15/hr

What We Do The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or ...

First American

Customer Resolution Specialist

Fort Mill, SC · Remote

$23.37 - $31.15/hr

What We DoThe Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or written ...

4AP HOLDINGS INC

Customer Resolution Specialist

Essex, CT · On-site

$24 - $26.50/hr

The Customer Resolutions Specialist plays a critical role in that mission -- serving as the final ... Collaborate with leadership and marketing teams to ensure tone, messaging, and resolution ...

4AllPromos

Customer Resolution Specialist

CT · On-site

$24 - $26.50/hr

The Customer Resolutions Specialist plays a critical role in that mission - serving as the final ... Collaborate with leadership and marketing teams to ensure tone, messaging, and resolution ...

City of Atlanta

Customer Resolution Specialist

Atlanta, GA · On-site

$47K - $63K/yr

The Customer Resolution Specialist is responsible for addressing and resolving inbound customer ... Minimum of two (2) years of customer service experience. Experience providing service to customers ...

City of Atlanta

Customer Resolution Specialist

Atlanta, GA · On-site

$47K - $63K/yr

The Customer Resolution Specialist is responsible for addressing and resolving inbound customer ... Minimum of two (2) years of customer service experience. Experience providing service to customers ...

ZIM

Resolution Specialist

Virginia Beach, VA · On-site

The Customer Resolution Specialist acts as a liaison between various departments, including Customer Service, Finance, and Logistics/Operations, to ensure that all disputes are handled promptly and ...

First American

$23.37 - $31.15/hr

What We Do The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or ...

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Customer Resolution Specialist Two information

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$13

$24

$36

How much do customer resolution specialist two jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for customer resolution specialist two in the United States is $24.60, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $26.92 per hour, depending on experience, location, and employer.

What jobs should I apply when I have 2 years of customer service?

With two years of customer service experience, you can consider applying for roles such as Customer Resolution Specialist, Customer Support Representative, or Client Service Associate. These positions often require strong communication skills, problem-solving abilities, and familiarity with CRM tools like Salesforce or Zendesk.

What is the 3 month rule for jobs?

The 3 month rule for a Customer Resolution Specialist Two typically refers to a probationary period of three months during which performance and fit for the role are evaluated. Successful completion of this period may lead to permanent employment, and it often involves regular check-ins and training to ensure the employee meets job expectations.

What job makes $10,000 a month without a degree?

A Customer Resolution Specialist Two can potentially earn $10,000 a month through performance-based bonuses and commissions, especially in roles that involve high-volume customer interactions and problem-solving. Success in such positions often depends on strong communication skills, experience, and the ability to handle complex issues efficiently.

What does a customer resolution specialist do?

A customer resolution specialist handles customer complaints and issues by investigating problems, providing solutions, and ensuring customer satisfaction. They often communicate via phone, email, or chat and use customer service tools to document interactions and track resolutions.
What cities are hiring for Customer Resolution Specialist Two jobs? Cities with the most Customer Resolution Specialist Two job openings:
What states have the most Customer Resolution Specialist Two jobs? States with the most job openings for Customer Resolution Specialist Two jobs include:
Customer Resolution Specialist Two jobs near you
Customer Resolution Specialist

Customer Resolution Specialist

First American

Iowa, LA • Remote

$23.37 - $31.15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We DoThe Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or written communications. Assess customer complaints. Research and troubleshoot to provide resolution for customer. Determine and coordinate with business area or department needed for closure of complaint or issue. Maintain documentation of escalation and customer contact. Ensures the customer's voice is heard and that issues are thoroughly researched and addressed. Does not have assigned clients/account management responsibility.

WHAT YOU'LL DO

  • Point of escalation. Research and respond to escalated inquiries and complaints from customers. Also responds to standard requests for information or research
  • Interact with customers on all levels of escalation to provide acknowledgment and inquiry status. Includes inbound and outbound calls. Troubleshoots to provide customer resolution.
  • Identifies emerging trends and notifies leaders
  • Provides written and verbal responses to customer inquiries. Comfortable and precise with written communication. Compose letters and emails to summarize key points from inquiries
  • Manage an inventory/pipeline of assigned cases and maintain compliance with critical dates
  • Maintain and create logs, records, and files. Acts as a resource for information.
  • May perform customer setup, onboarding, and installations. Order and install necessary equipment. Test to make sure customer needs are met.
  • May provide training/product demonstrations. Customize to meet customer's needs/ applications.
  • Other duties as assigned

WHAT YOU'LL BRING

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

  • High School diploma or equivalent required
  • Generally has 5+ years of related experience
  • Prior experience supporting customer escalations and/or written interactions/complaints in a related field / industry, product, or service
  • Requires extensive knowledge of the company's products and services.
  • Excellent organization skills, strong time management, and the ability to meet deadlines
  • Strong research, and problem-solving skills
  • Customer Service skills including active listening, adaptability, creativity, conflict resolution, collaboration, negotiation, decision making, open-mindedness, persuasion, and critical thinking.
  • Strong MS Office skills
  • Excellent interpersonal and communication skills (verbal and written)
  • Proven ability to research and communicate the research into a customer friendly letter and/or communicate the information verbally to the customer
  • Strong knowledge of computerized data entry system or other relevant applications.
  • Diplomatic

Candidates selected for employment will be required to successfully complete a background check, credit check and drug screening as a condition of employment, where permitted by applicable law.

Pay Range: $23.37 - $31.15 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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