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Customer Relationship Management Developer Jobs in Utah

Manages and maintains the CRM system (Microsoft Dynamics 365), ensuring performance and alignment with business needs, including creation and maintenance of custom entities, fields, forms, as needed.

Manages and maintains the CRM system (Microsoft Dynamics 365), ensuring performance and alignment with business needs, including creation and maintenance of custom entities, fields, forms, as needed.

The CRM Marketing Specialist reports to the Senior Manager of Marketing Operations and owns our first party data and lifecycle marketing execution. This role sits at the intersection of data ...

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CRM Analyst II

Full-time

Posted 8 days ago


Merit Medical Systems rating

7.0

Company rating: 7.0 out of 10

Based on 18 frontline employees who took The Breakroom Quiz


Job description

Job Summary:
Merit Medical is dedicated to creating innovative medical devices that improve lives. They are seeking a CRM Analyst II to manage and optimize their CRM system, support commercial operations, and advise leadership on CRM strategy to enhance business performance.
Responsibilities:
• Manages and maintains the CRM system (Microsoft Dynamics 365), ensuring performance and alignment with business needs, including creation and maintenance of custom entities, fields, forms, as needed.
• Provides functional support to commercial sales teams; resolves issues, gathers requirements, and works on system improvements.
• Ensures data accuracy, completeness, and consistency across CRM; performs regular data checks.
• Defines and promotes CRM governance and best practices across the organization.
• Supports and optimizes key CRM processes and seeks additional added value.
• Collaborates cross-functionally (Sales, Marketing, Customer Service, IT, Commercial Analytics) to drive improvements and optimizations, while adhering to best practices.
• Executes these ideas and projects from start to finish.
• Advises senior leadership on CRM strategy, performance insights, and opportunities to enhance commercial effectiveness.
• Supports CRM reporting by ensuring data quality and structure for performance tracking.
• Coordinates integrations and data flows between CRM and other systems (e.g. Oracle, BI tools).
• Oversees CRM user management (setup, access rights, permissions).
• Delivers user training and supports onboarding of new CRM users.
• This role will be responsible for developing end-user documentation, including written and video training when possible.
• Stay up-to-date regarding new Dynamics 365 features, technologies and best practices.
• Performs other duties and tasks as required.
Qualifications:
Required:
• Bachelor’s degree in business, IT, Data, or related field.
• 2 years minimum of related experience.
• Advanced Excel skills; Power BI knowledge is a plus
• Fluent in English, written & spoken
• Written and Verbal Communication
• Attention to Detail
• Continuous Improvement
• Analytical Skills
• Teamwork
• Integrity
• Organization
Company:
As a global healthcare company, we understand customer needs and innovate and deliver medical solutions that transform patient care. Founded in 1987, the company is headquartered in South Jordan, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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