Customer Relationship Management Developer Jobs in Rhode Island

This is a remote role that begins with an in-person onboarding experience at our corporate office in Providence, RI to establish strong connections and set the foundation for success. During this time, new team members will learn our systems and processes while building relationships with colleagues. We also expect team members to be onsite a few times per year for team building and key project kickoffs. Travel expenses are fully covered by AAA Northeast. 

At AAA Northeast, how we work together matters. We are a highly collaborative organization that values connection, transparency, and trust. Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, engaged, and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we’re located.

Microsoft Dynamics CRM Developer III will be responsible for designing, developing, and implementing Microsoft Dynamics CRM solutions to support business objectives. This role requires a deep understanding of Dynamics CRM architecture, customization, and integration techniques. This role will be a key CRM development role for someone who can work independently with minimum guidance.
What you will do:

• Software Development and Integration: Design, develop, and implement custom Microsoft Dynamics CRM solutions, including plugins, workflows, and forms. Build and maintain web applications, Azure functions, APIs, and other code applications tailored to business needs. Update Dataverse data models to support new development. Build and maintain relational and blob databases/other data structures for new and existing applications. Integrate Dynamics CRM with other business systems to ensure seamless data flow and improve business processes. Manage CRM data, including importing, exporting, and maintaining data integrity.
• Collaboration and Prototyping: Act as a trusted advisor to business partners. Establish relationships with IT professionals and business lines to set specifications for applications. Work closely with business analysts, project managers, and stakeholders to translate business requirements into technical solutions. Assist with the design and creation of prototypes based on project requirements.
• Security, Performance, and Deployment: Identify and address security threats, viruses, or errors that could hinder application performance. Prepare and package unmanaged solutions for deployment or moving solutions to various environments.
• Continuous Learning and Innovation: Stay current on technology trends to keep software innovative. Understand UI/UX to create a system that users want to use, not just need to use. Monitor and review Microsoft updates on CRM Dynamics product development releases. Strive to obtain certifications that support business growth.
• Automation and Resource Utilization: Leverage low/no-code solutions for automation and other functionalities to meet business requirements (e.g., workflows, cloud flows, Power Automate, business rules). Find and use resources/tools to improve the D365 and Power Platform experience.
• Scalable Solutions and Code Improvement: Use Dataverse within JavaScript, C#, and Power Apps to create and maintain scalable business solutions through scripting, plugins, Azure Functions, API calls, and external/internal packages. Find, improve, and write performant code/Power Platform installments.
• Solution Building and User Experience: Utilize entities and relationships to build solutions for various business lines. Customize user experience and create custom business logic within Power Platform.
• Technical Documentation and Support: Create and maintain technical documentation, including solution designs, system architecture, and user guides. Provide ongoing support, troubleshooting, and maintenance of Dynamics CRM solutions to ensure optimal performance and minimal downtime. Provide on-call support on nights and weekends via a rotating schedule.
• User Training: Conduct training sessions for end-users to maximize the effective use of CRM systems.