Fusion HCR is seeking a Dynamics 365 CRM Developer to support and enhance a newly implemented contact center platform within a large-scale hospitality and gaming environment. The developer will take ...
Fusion HCR is seeking a Dynamics 365 CRM Developer to support and enhance a newly implemented contact center platform within a large-scale hospitality and gaming environment. The developer will take ...
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Las Vegas, NV ยท On-site
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Indian Springs, NV ยท On-site
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MQ-9 Instructor SME - CRM
Indian Springs, NV ยท On-site
PURPOSE OF POSITION Deliver CTI developed courseware through instruction/facilitation in a classroom environment and develop aircraft specific CRM courseware. MINIMUM QUALIFICATIONS Education:
Proven success leveraging Dynamics 365 CRM or ERP (D365, 2013, 2011 or 4.0 systems/core, external ... developers; and, Utilizing effectively written and verbal business communication skills with ...
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Las Vegas, NV ยท Remote
Working knowledge of Customer Relationship Management software or systems such as Salesforce or Smartsheet. * Knowledge of third-party administrator operations and Taft Hartley organizations. *Please ...
Client Relationship Manager
Las Vegas, NV ยท Remote
Working knowledge of Customer Relationship Management software or systems such as Salesforce or Smartsheet. * Knowledge of third-party administrator operations and Taft Hartley organizations. *Please ...
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Full-time
Re-posted 14 days ago
Job description
Fusion HCR is seeking a Dynamics 365 CRM Developer to support and enhance a newly implemented contact center platform within a large-scale hospitality and gaming environment. The developer will take ownership of a Microsoft-implemented Dynamics 365 Customer Service solution, enhancing functionality and supporting integrations with AI-driven tools and external systems.
Responsibilities:
โข Support and enhance Microsoft Dynamics 365 Customer Service and Contact Center (Omnichannel) platform
โข Develop and maintain custom plugins, workflows, and business rules using C# and Power Platform tools
โข Customize forms, dashboards, and agent-facing interfaces to improve usability and performance
โข Troubleshoot and resolve issues across CRM functionality and integrations
โข Support contact center workflows including case routing, queues, and agent experience tools
โข Assist with integrations between Dynamics 365 and external systems (including telephony and AI platforms)
โข Collaborate with internal teams to optimize customer interaction flows and automation
โข Troubleshoot integration issues and support ongoing enhancements
โข Build and maintain Power Automate flows for case management, data movement, and process automation
โข Support development of Power Apps (model-driven and canvas) as needed
โข Contribute to automation initiatives, including AI-driven agent assist and workflow improvements
โข Work with Dataverse and Azure-based services to support data flow and system integrations
โข Assist with API development and system connectivity across internal and third-party platforms
โข Support reporting and data visibility efforts through structured data models
Qualifications:
Required:
โข 4+ years of experience with Microsoft Dynamics 365 CRM, specifically Customer Service module
โข Hands-on experience with: C# plugins and custom workflows
โข Hands-on experience with: Power Platform (Power Automate, Power Apps)
โข Hands-on experience with: CRM customization (entities, forms, business rules)
โข Experience integrating CRM systems with external applications or APIs
โข Strong understanding of data modeling within Dataverse
โข Ability to troubleshoot and support production systems in a fast-paced environment
Preferred:
โข Experience with Dynamics 365 Contact Center / Omnichannel
โข Background supporting contact center or call center environments (any platform)
โข Exposure to telephony integrations (Avaya, Genesys, Five9, Amazon Connect, etc.)
โข Experience with Azure services (Functions, Service Bus, Data Factory, etc.)
โข Familiarity with AI-driven tools, automation, or agent-assist technologies
โข Experience working in hospitality, gaming, or high-transaction environments
Company:
Fusion HCR offers recruiting, talent acquisition, consulting and other services. Founded in 2012, the company is headquartered in Raleigh, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Fusion HCR
Sourced by ZipRecruiter
Industry
Human resources consulting services
Company size
11 - 50 Employees
Headquarters location
Springboro, OH, US
Year founded
2012