Customer Project Manager Jobs in Lebanon, TN (NOW HIRING)

• Determine and maintain project timelines, estimated level of effort, and resource/budget requirements
• Prioritize project activities , ensuring deadlines are achieved and the project team effectively communicates about progress and obstacles , both within the project team and to stakeholders
• Manage and track all project related activities to ensure successful completion of objectives
• Ensure that process improvements are both effective and durable by assisting process owners with training, documentation , and establishing process controls
• Recognize and encourage behaviors that contribute to teamwork and improve outcomes , leveraging the unique talents of each project team
• Prepares meeting agendas, manages and leads video/teleconferences, tracks action items via meeting minutes, and coordinates team activities as assigned. 
• Develops a communication plan that will ensure seamless communication with the project team, customer, project steering committee, and all stakeholders. 
• Actively engages in and supports new business development opportunities. 
• Manages changes in scope of projects by requests of change orders via Requests For Proposals. 
• Manages client relationships ensuring on-time project execution and within-budget delivery.  
• Accountable for hosting client visits to site. Ensures that all personnel involved with these activities on site are fully briefed regarding the nature of the business enquiry, the customer and their business interests. 
• Build effective relationships throughout the organization and remove obstacles to success

• A Bachelor’s Degree in scientific or engineering discipline required
• Experience (5+ years) managing cross-functional teams or projects in a CDMO, pharmaceutical development, or GLP/GMP manufacturing setting, or analogous technical industry. 7-12 years preferred
• Demonstrated experience in the use of process improvement methodologies, such as Lean or Six Sigma, or related practical approaches ( 5 Whys, 6 Ms , 7 Wastes, brainstorming, 2x2 prioritization matrix, Exploratory Data Analysis, etc. )
• Ability to understand complex business processes and adapt solutions to meet the needs of the business
• Proven analytical skills , with the ability to approach problem s logically and systematically
• Knowledge and experience in the application of project management techniques and tools. 
• Excellent leadership, written and verbal communication skills and ability to influence others. 
• Excellent negotiation and facilitation skills, with strong customer-service focus. 
• Strong aptitude for technical comprehension enabling rapid learning in a highly regulated environment. 
• Ability to lead multi-disciplinary project teams. 
• Understanding of pharmaceutical product development and manufacturing. 
• Knowledge of FDA regulation/ICH guidelines, U.S. drug development process and project management practices preferred. 
• Proficiency in Microsoft Office programs including Word, Excel and MS Project. 
• Proficiency with Smartsheet, ERP, CRM, and Documentation Systems. 

• Must have exemplary interpersonal skills; should be an effective team leader who can manage and lead in a matrix environment. 
• Able to professionally handle multiple and sometimes competing priorities. 
• Thinks strategically. Quickly identifies and acts on opportunities. 
• Passion for customers. Listens to understand. Asks the right questions. 
• Communicates clearly to both internal and external customers in written and oral form. 
• Listens and responds positively to external customers, partners and colleagues at all levels. 
• Drives performance. Holds self and others accountable. Does not settle for status quo.  
• Prioritizes tasks according to business objectives and can pursue several objectives simultaneously, with a high attention to detail. 
• Proactively works with stakeholders to mitigate risks and overcome obstacles. 
• Makes and acts on decisions quickly. Makes decisions with the customer and patients in mind.  
• Meets commitments and timelines with a sense of urgency. Seeks ways to be more efficient. 
• Ability to adapt to a fast-paced environment. 
• Able to professionally handle multiple and sometimes competing priorities. 
• Excellent critical thinking and problem-solving skills. 
• Detailed and results orientated.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.