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Customer Program Director Jobs in Missouri (NOW HIRING)

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Customer Program Director information

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Cities in Missouri with the most Customer Program Director job openings:

Infographic showing various Customer Program Director job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Deputy Program Director, Technical Support with Security Clearance

Saint Louis, MO • On-site

ServiceSource
See more jobs at ServiceSourceexternal

$113K/yr

Other

Posted 15 days ago

Job description

Job Summary Responsible to ensure the effectiveness of the NGA contract in the areas of performance, productivity, safety, and efficiency to the standards of the contract and to the satisfaction of the customer. Market and monitor human service delivery, as well as provide all reports to funding agencies and corporate divisions. Sustain and improve organization business operations and direct teams maintaining work control, finance, invoicing, budgeting, and cost reporting systems. Directly supervise customer service functions, business operations, Quality Control, Document Management, purchasing and contracting functions. Primary Duties   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Responsible for all aspects of assigned programs, including planning, budgeting, staffing, and performance. Develop programs that meet the needs of the organization’s target population and that are in alignment with the organization’s stated mission or contract. Represents the organization in meetings with donors, advocates, the media, members of the community, or contract. Establishes program goals, defines key performance matrix, and tracks program performance by ensuring all services provided are in compliance with applicable standards and regulations. Contributes to strategic planning, direction and goal setting for the department or function in collaboration with senior management. Additional Responsibilities Drive quality into all operational deliverables. Perform operational analysis of each job to include efficiency, effectiveness, timely completion, financial performance and overall customer satisfaction. Coordinates work priorities and monitors methods and procedures of program. Maintain complete contract awareness to be able to seamlessly perform Program Manager duties as required. Perform other job related duties as assigned.   Qualifications: Education, Experience, and Certification(s) Required: Bachelor’s degree with an engineering discipline. Required: 10+ years of relevant work experience. Security Clearance and background check requirements, if applicable are determined by the contract. Certain classes or certification requirements will be determined by the contract. Preferred: Master’s degree with an engineering discipline. Preferred: Professional Engineer certification strongly. Knowledge, Skills, and Abilities Advanced proficiency in Microsoft Office skills, with the ability to become familiar with corporate specific programs and software. Strong organizational skills, detail oriented, and self-directed individual who is a team player. Must have excellent oral/verbal communication skills. Strong problem-solving and analytical skills. Ability to manage multiple activities and prioritize multiple competing tasks. Ability to set priorities for self, team, and peers, and adjust when priorities change. Excellent organizational and leadership skills. Thorough understanding of project/program management techniques and methods. Excellent knowledge of performance evaluation techniques and key matrix. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms. Work Environment While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

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