We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents ...
Quick apply
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents ...
The ATM & Card Operations Supervisor provides leadership and operational oversight to the card ... Establishes work processes for team members and ensures a high-level of customer service is ...
The ATM & Card Operations Supervisor provides leadership and operational oversight to the card ... Establishes work processes for team members and ensures a high-level of customer service is ...
Operations Supervisor-Manhattan Town
Manhattan, KS · On-site
$15.50 - $18.60/hr
A Victoria's Secret & Co Operations Supervisor is a values-based leader who supports operational ... Passion for Victoria's Secret Brand and the ability to drive customer satisfaction and loyalty
Operations Supervisor-Manhattan Town
Manhattan, KS · On-site
$15.50 - $18.60/hr
A Victoria's Secret & Co Operations Supervisor is a values-based leader who supports operational ... Passion for Victoria's Secret Brand and the ability to drive customer satisfaction and loyalty
Operations Supervisor The role of the Operations Supervisor is not just crucial, but pivotal in leading teams to achieve our operational goals and deliver for our customers. This position demands a ...
Operations Supervisor The role of the Operations Supervisor is not just crucial, but pivotal in leading teams to achieve our operational goals and deliver for our customers. This position demands a ...
Across supply chain at Hallmark, we focus on working together to accomplish goals as a team, exceeding our customer's expectations along the way! The Operations Supervisor will: * Productivity - you ...
Across supply chain at Hallmark, we focus on working together to accomplish goals as a team, exceeding our customer's expectations along the way! The Operations Supervisor will: * Productivity - you ...
Across supply chain at Hallmark, we focus on working together to accomplish goals as a team, exceeding our customer's expectations along the way! The Operations Supervisor will: * Productivity - you ...
Across supply chain at Hallmark, we focus on working together to accomplish goals as a team, exceeding our customer's expectations along the way! The Operations Supervisor will: * Productivity - you ...
Warehouse Operations Supervisor
Scranton, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Scranton, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Auburn, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Auburn, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Burlingame, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Burlingame, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Lyndon, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Lyndon, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Berryton, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Berryton, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Overbrook, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Overbrook, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Topeka, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Topeka, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Vassar, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Vassar, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Harveyville, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Harveyville, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Grantville, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Grantville, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Tecumseh, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Tecumseh, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
As the Operations Supervisor , you are accountable for contributing to profitable sales growth by ... Customer Service & Sales - Maneuvering around the store at a fast pace, directing the team and ...
As the Operations Supervisor , you are accountable for contributing to profitable sales growth by ... Customer Service & Sales - Maneuvering around the store at a fast pace, directing the team and ...
Warehouse Operations Supervisor
Osage City, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Osage City, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Carbondale, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Warehouse Operations Supervisor
Carbondale, KS · On-site
$65K - $98K/yr
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Microsoft Office, Supervising Associates, Walmart Logistics Systems Bachelors: Business, Bachelors:
Customer Operations Supervisor information
What is the difference between Customer Operations Supervisor vs Customer Service Manager?
| Aspect | Customer Operations Supervisor | Customer Service Manager |
|---|---|---|
| Required Credentials | High school diploma or equivalent; experience in customer service | Bachelor's degree often preferred; experience in customer service or operations |
| Work Environment | Supervises daily customer service activities, often in call centers or retail settings | Oversees customer service teams, focusing on strategy and performance |
| Employer & Industry Usage | Common in retail, telecom, and service industries | Found in similar industries, often with broader managerial responsibilities |
| Comparison Search Intent | Focuses on operational supervision and team management | Emphasizes leadership and strategic customer service improvements |
The Customer Operations Supervisor primarily manages daily customer service activities and team supervision, while the Customer Service Manager focuses on strategic leadership and overall customer service performance. Both roles require customer service experience, but the supervisor role is more operational, whereas the manager role involves broader management responsibilities.
What does a customer operations supervisor do?
A customer operations supervisor oversees daily customer service activities, manages a team of customer support staff, and ensures efficient resolution of customer issues. They often analyze performance metrics, implement process improvements, and use tools like CRM systems to enhance service quality.
What cities in Kansas are hiring for Customer Operations Supervisor jobs?
Cities in Kansas with the most Customer Operations Supervisor job openings:
Contact Center Operations Supervisor
Wichita, KS
MCI Careers
• Computer and Electronic Product Manufacturing • 1 - 5K employees1,001 - 5,000 employees
Full-time
Re-posted 16 days ago
Job description
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in a dynamic BPO environment. You will be responsible for managing day-to-day operations, driving performance, and ensuring service excellence across client campaigns. If you thrive in a fast-paced setting and have a passion for leadership, we want to hear from you.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
- Supervise and support a team of contact center agents to meet performance targets and client SLAs.
- Monitor real-time operations, manage schedules, and ensure adherence to workforce plans.
- Provide coaching, feedback, and performance evaluations to drive continuous improvement.
- Handle escalated customer issues and ensure timely resolution.
- Collaborate with QA, Training, and Workforce teams to align on goals and improve service delivery.
- Analyze performance reports and implement action plans to address gaps.
- Foster a positive, high-performance team culture focused on customer satisfaction.
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Diploma or degree in Business, Communications, or a related field (preferred).
- 2+ years of experience in a supervisory role within a BPO or contact center.
- Strong leadership, coaching, and communication skills.
- Solid understanding of contact center KPIs, tools, and technologies.
- Proficiency in Microsoft Office and CRM/contact center platforms.
- Ability to work flexible shifts, including weekends or holidays.
About MCI Careers
Sourced by ZipRecruiter
MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.
Industry
Computer and electronic product manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Ashburn, VA, US