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Customer Operations Leader Jobs in Utah (NOW HIRING)

Conservice

Client Operations Manager

Logan, UT · On-site

$19.40/hr

Proactively elevate potential challenges to leadership and collaborate on long-term solutions. What ... Direct customer support, account management, or client relations experience preferred. * Experience ...

Aptive Environmental

VP, Field Operations

Provo, UT · On-site

This leader will be responsible for driving operational excellence, service quality, productivity, customer retention, and profitable growth while building the systems, processes, and leadership ...

Innovative Labs

Customer Service Associate

Springville, UT · On-site

$13.50 - $18.50/hr

Description About Innovative Labs We are a leading maker of liquid dietary supplements, known for ... Schedule regular calls with customer operations to review Open Orders, Inventory, Scheduling ...

Crateandbarrel

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... Supporting the Assistant Store Leaders for Operations and Visual, you lead, plan, and supervise ...

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Client Operations Manager

Logan, UT • On-site

Conservice
Utilities • 1 - 5K employees
Learn more about Conserviceexternal

$19.40/hr

Full-time

Re-posted 26 days ago

Conservice rating

7.2

Company rating: 7.2 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

Job description

Location - In office, or Hybrid (In office Tuesday, Wednesday and Thursday) and remote or in office on Monday and Fridays
Wage: Starting wage at $19.40/hour plus performance based tiers (The average wage for this team is $22.98.)
Why Join Us?
Are you a sharp problem-solver who thrives on building strong relationships and tackling complex challenges? As a Client Operations Manager, you will serve as the primary point of contact and trusted advisor for our core client accounts, blending high-level analytical strategy with top-tier relationship management.
We offer a fast-paced environment where your independent thinking, strategic organization, and clear communication directly impact our team and client success.
What You'll Do
Client Relationship & Strategic Management
  • Act as the primary point of contact and trusted advisor for your assigned portfolio of clients.
  • Lead regular client performance calls, clearly explaining complex cause-and-effect scenarios and performance metrics.
  • Partner closely with internal Account Managers and cross-functional teams to ensure seamless service delivery and high client satisfaction.

Workflow Optimization & Execution
  • Prioritize and manage your daily workload strategically, triaging incoming requests based on urgency and impact.
  • Identify recurring client trends and propose process or system improvements to elevate service standards.
  • Delegate and track resolution pathways with internal teams to ensure prompt, accurate support.
  • Oversee utility management and bill payment workflows to maintain high operational accuracy.

Problem-Solving & Data Reporting
  • Analyze, identify, and fix data inconsistencies across the client service lifecycle.
  • Generate standard and custom portfolio reports using company software (collaborating with IT on complex custom requests).
  • Proactively elevate potential challenges to leadership and collaborate on long-term solutions.

What We're Looking For
  • Clear Communicator: Ability to break down complex ideas into simple, professional language-both verbally and in writing.
  • Analytical Thinker: Strong critical thinking skills with the confidence to reason through challenges and make sound, independent decisions.
  • Prioritization Master: Exceptional time-management skills; cool under pressure when handling urgent, competing deadlines.
  • Relationship Builder: High emotional intelligence, coachable mindset, and a passion for creating lasting partnerships.
  • Tech-Savvy: Intermediate proficiency with Microsoft Excel, Word, and Google Workspace applications.

Qualifications & Experience
  • Direct customer support, account management, or client relations experience preferred.
  • Experience with specialized portfolio/utility management software (e.g., Conservice / Synergy) is a major plus.
  • Internal Candidates: 6+ months of company experience with strong knowledge of internal workflows preferred.

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