Customer Inventory Manager Jobs in Toronto, ON (NOW HIRING)

Some of what you will do:

The Inventory Planning & Replenishment Sr Analyst plays a key role in managing a complex inventory portfolio and supporting the development of inventory strategies that improve service, inventory productivity, and overall supply chain performance. This role requires strong analytical capability, sound decision-making, and the ability to influence outcomes across vendors and internal business partners. The Senior Analyst is expected to proactively identify risks and opportunities, recommend data-driven solutions, and help drive improvements in key performance indicators. The role also contributes to a collaborative, accountable, and continuous improvement-focused team environment by sharing insights, supporting peers, and helping mature inventory planning and replenishment practices.

Specifically, You Will:

INVENTORY PLANNING & PORTFOLIO MANAGEMENT (40%): 

Portfolio Management

• Manage inventory performance across an assigned portfolio, including in-stock levels, inventory turns, weeks of supply, fill rate, aged inventory, and excess inventory. 

• Develop and execute inventory strategies that balance service levels, working capital, vendor constraints, promotional activity, and business priorities. 

• Support open-to-buy planning, inventory investment decisions, and excess inventory reduction initiatives. 

Inventory Planning

• Maintain and optimize key planning inputs, including forecasts, safety stock, lead times, order cycles, minimum order quantities, and service level assumptions. 

• Identify root causes of inventory issues, recommend and execute practical actions to improve performance. 

• Translate business priorities into clear execution plans and escalate risks with recommended solutions.

CROSS-FUNCTIONAL PARTNERSHIP & VENDOR MANAGEMENT (30%):

Vendor Management

• Partner with vendors to address supply constraints, improve fill rates, lead times, and overall service performance. 

• Track commitments and follow up with internal and external partners to support timely execution. 

Cross-Functional Partnership

• Work closely with Merchandising, Sales, Operations, and other business partners to align inventory plans with promotions, assortment changes, seasonal demand, and customer requirements. 

• Perform scenario planning and provide clear, data-driven recommendations to support inventory, purchasing, and vendor decisions. 

• Influence outcomes through strong communication, effective relationship-building, and constructive challenge where appropriate.

DATA ANALYSIS, REPORTING & PROCESS IMPROVEMENT (15%):

Data Analysis

• Use planning systems and analytical tools to assess portfolio performance and identify risks, trends, and opportunities. 

• Support more proactive and exception-based planning by identifying service or inventory risks before they impact results. 

Reporting

• Build or enhance reports, dashboards, and analytical models to support inventory decision-making. 

Process Improvement

• Challenge the status quo by identifying opportunities to streamline recurring analysis, improve processes, and automate manual work. 

• Share technical knowledge and planning best practices to support team capability and continuous improvement.

TEAM CONTRIBUTION & ACCOUNTABILITY (15%):

Team Contribution

• Contribute to a collaborative and accountable team environment. 

• Provide informal guidance and support to peers through knowledge sharing and best-practice adoption. 

• Contribute to the continued maturity of inventory planning and replenishment processes, tools, and routines. 

Accountability

• Demonstrate ownership of portfolio results while supporting shared business objectives. 

• Communicate risks, opportunities, and recommendations clearly and professionally.

Some of what you need:

KNOWLEDGE, SKILLS & COMPETENCIES:

Inventory Planning & Business Acumen

• Strong knowledge of inventory planning, replenishment, forecasting, vendor lead times, safety stock, and supply chain KPIs. 

• Strong business and financial acumen, including an understanding of how inventory decisions impact sales, service, cash flow, and working capital. 

• Customer-first mindset, with the ability to consider downstream impacts when making inventory and service decisions. 

Analytics, Systems & Technology

• Advanced analytical and problem-solving skills with the ability to translate data into actionable recommendations.

• Advanced Microsoft Excel skills, including Macros, Power Query, and the ability to work with large datasets.

• Experience with analytics and reporting tools such as Power BI and SQL.

• Experience with ERP and supply chain planning systems such as JDA/Blue Yonder, SAP, Oracle, Kinaxis, or similar platforms.

• Digital proficiency, with an openness to using technology, automation, and data insights to improve efficiency and decision-making. 

Leadership & Interpersonal Effectiveness

• Sound decision-making skills, including the ability to assess trade-offs, manage ambiguity, and adjust plans as new information becomes available. 

• Demonstrated ownership, follow-through, and resilience in managing priorities, resolving issues, and delivering results. 

• Strong communication and influencing skills, with the ability to work effectively with vendors and cross-functional partners. 

• Collaborative working style, with the ability to listen, build trust, share feedback constructively, and support team success. 

• Continuous improvement mindset, with curiosity and initiative to identify better ways of working.

EXPERIENCE:

• 4+ years of progressive experience in inventory planning, replenishment, demand planning, forecasting, supply chain, retail operations, management consulting, or a related field.

• Experience managing inventory performance and supporting measurable improvements to supply chain KPIs. 

• Experience in a retail, distribution, wholesale, or B2B supply chain environment preferred. 

• Experience working with vendors, merchandising, sales, or operations teams considered an asset. 

• Experience developing reports, dashboards, or analytical tools preferred.
   

EDUCATION:

• Bachelor's degree in Engineering, Supply Chain Management, Mathematics, Statistics, Operations Management or related field is preferred.

• APICS / ASCM, CPIM, CSCP, or other relevant supply chain certification considered an asset.

Physical demands/working conditions:

Office environment - Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.

Some of what you will get:

• Associate discount

• Health and Dental benefits

• RRSP/DPSP

• Performance bonuses

• Learning & Development programs

• And more...