Customer Experience Design Manager Jobs (NOW HIRING)

Position Summary... What you'll do...Role summary:
The Senior Manager, UX Design leads the development and execution of user experience strategies to enhance product interaction and satisfaction. This role involves conducting comprehensive user research, managing cross-functional partnerships, and driving design innovation aligned with business goals. The position requires overseeing usability testing, prototyping, and visual design to ensure consistent, scalable solutions. The successful candidate will influence stakeholders through clear communication and data-driven insights while fostering collaboration across teams to deliver impactful user-centered products that meet evolving customer and operational needs.
About the team:
The Finance Tools team creates expert system interfaces and platform experiences that integrate financial and people data for internal use. By combining multiple data sources, the team enables partners to gain insights, improve data explainability, and support informed business decisions. Emphasizing user-centered design, usability testing, and clear stakeholder communication, the team delivers intuitive and reliable solutions. Collaboration across functions ensures alignment with business goals while maintaining high standards in interface and interaction design. This team plays a vital role in shaping data-driven platforms that empower decision-making within the organization.
What you'll do:

• Lead user experience design initiatives by conducting user research, interviews, and site visits to gather actionable insights that inform design strategies.
• Develop and document interaction designs, user journeys, wireframes, and prototypes that enhance usability and meet business objectives.
• Collaborate cross-functionally with stakeholders to align UX solutions with strategic goals and ensure effective communication throughout project lifecycles.
• Drive usability testing and iterate designs based on feedback to optimize customer satisfaction and product performance.
• Establish best practices and design standards to ensure consistency and scalability across digital platforms.
• Mentor and guide team members to foster professional growth and high-quality deliverables.

What you'll bring:

• Extensive expertise in user experience design, including user research, interaction design, and usability testing.
• Proven ability to lead cross-functional teams and manage strategic initiatives aligned with business goals.
• Strong skills in stakeholder engagement, communication, and consensus building across multiple business units.
• Experience in designing and executing research strategies using qualitative and quantitative methods.
• Proficiency in prototyping, visual design, and developing scalable design systems and templates.
• Demonstrated capability in project management, process improvement, and driving customer-centric product enhancements.
• Commitment to ethical standards, integrity, and fostering a collaborative team environment.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 7 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
2 years’ supervisory experience. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture. Masters: Architecture, Masters: Artificial Intelligence, Masters: Business, Masters: Cognitive Science, Masters: Computer Science Primary Location... 1601 SE 10th St, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.