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Customer Enrollment Associate Jobs in Sharon, MA

Saviance

Enrollment Representative

Charlestown, MA · On-site

Associate degree or equivalent combination of education, training, and work experience is required ... Excellent customer service skills are required. Detail oriented with a commitment to accuracy A ...

NorthEastern

Enrollment Contact Representative

Dedham, MA

$23.02 - $31.66/hr

Minimum of Associate's Degree or equivalent, is required. * Strong interpersonal, organizational ... Customer service experience is essential, previous Contact Center experience is ideal. * Ability to ...

BrightonOne

Director, Customer Experience

Brighton, MA · Hybrid

$130K - $150K/yr

... enrollment operations, ensuring every interaction is timely, accurate, compliant, and service ... Work with Associate Director of contact center operations to build and administer Contact Center ...

BrightonONE

Director, Customer Experience

Brighton, MA · On-site

... enrollment operations, ensuring every interaction is timely, accurate, compliant, and service ... Work with Associate Director of contact center operations to build and administer Contact Center ...

NESCO Inc

Customer Outreach Representative

Framingham, MA · On-site

$16.50 - $22.50/hr

Promote awareness, enrollment, and ongoing usage of an online payment portal. * Educate customers ... our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical ...

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All JobsCustomer Enrollment Associate JobsCustomer Enrollment Associate Jobs in Sharon, MA

Customer Enrollment Associate information

See Sharon, MA salary details

$9

$18

$28

How much do customer enrollment associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer enrollment associate in Sharon, MA is $18.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.29 per hour, depending on experience, location, and employer.

What is a customer enrollment associate?

Customer Enrollment Associates are professionals responsible for guiding new customers through the enrollment or onboarding process for a company's products or services. They verify customer information, explain enrollment steps, answer questions, and ensure all forms and documentation are completed accurately. Their goal is to make the enrollment experience smooth and efficient, addressing any concerns and providing excellent customer service. These associates often work in industries like healthcare, insurance, financial services, or utilities.

What are the key skills and qualifications needed to thrive as a customer enrollment associate, and why are they important?

To thrive as a Customer Enrollment Associate, you need strong interpersonal skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and data entry systems is typically required. Outstanding communication, patience, and problem-solving abilities help you connect with customers and resolve issues efficiently. These skills are essential for accurately enrolling customers, ensuring satisfaction, and maintaining smooth workflow in a competitive service environment.

What are some common challenges faced by customer enrollment associates, and how can they be successfully managed?

Customer Enrollment Associates often encounter challenges such as handling a high volume of inquiries, addressing customer concerns efficiently, and ensuring accurate data entry during the enrollment process. To manage these challenges, it's important to develop strong organizational skills, maintain clear communication, and stay updated on enrollment procedures and product offerings. Collaboration with team members and utilizing available support resources can also greatly improve efficiency and customer satisfaction.

What is the difference between Customer Enrollment Associate vs Customer Service Representative?

AspectCustomer Enrollment AssociateCustomer Service Representative
Primary RoleAssist customers with enrollment processes, onboarding, and account setupHandle customer inquiries, provide support, and resolve issues
Required SkillsCommunication, data entry, knowledge of enrollment proceduresCommunication, problem-solving, product knowledge
Work EnvironmentOffice or call center, focused on onboardingCall center, retail, or office, focused on ongoing support
Common CertificationsCustomer service or enrollment-related certificationsCustomer service certifications often preferred

While both roles involve customer interaction, the Customer Enrollment Associate primarily focuses on guiding new customers through enrollment and onboarding processes. In contrast, the Customer Service Representative handles ongoing support and issue resolution. Both roles require strong communication skills and customer service experience, but their core responsibilities differ in focus and scope.

What cities near Sharon, MA are hiring for Customer Enrollment Associate jobs?

Cities near Sharon, MA with the most Customer Enrollment Associate job openings:

Customer Enrollment Associate jobs near you
Infographic showing various Customer Enrollment Associate job openings in Sharon, MA as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $37,577 per year, or $18.1 per hour.

Enrollment Associate

PACE Organization Of Rhode Island

Cranston, RI • On-site

Full-time

Posted 14 days ago

Job description

Description:

Job Summary

Reporting to the Enrollment & Outreach Supervisor, the Enrollment Associate is responsible for community outreach and enrolling potential participants into the PACE program. Identify opportunities to generate referrals. Ultimate goal is to drive potential participants and/or caregivers to the PACE program. Must be organized, courteous and able to work independently and with a team. Must be able to work on multiple tasks at once, with focus and sharp attention to detail.


Duties/Responsibilities

  • Conducts strategic outreach throughout RI to educate communities about PACE-RI services
  • Conducts Initial Intake Assessment and confirms eligibility for the program.
  • Works closely with the Enrollment Administrative Assistant and communicates all intakes that will be included on the agenda for Intake Review Team.
  • Present key information to Intake Review Team on a weekly basis. Ensure that focus is on information clear & succinct to Interdisciplinary Team in determining how to keep the participant safe in the community.  
  • Work closely with the Enrollment RN to ensure that medical assessments are conducted
  • Assist the potential participant in completing the Medicaid Application Collect all supporting documentation via tablet, upload to PACE Logic and deliver to the State.  
  • Collect any outstanding supporting documents required for Medicaid Application and submit to Enrollment Administrative Assistant.
  • Actively participate in all scheduled Enrollment Strategies for Intakes completed by respective Enrollment Associate-in person . Identifies any incomplete areas and communicates with Enrollment Administrative Assistant to ensure follow up for a complete Enrollment Strategy prior to Enrollment Conference.
  • Compile all Enrollment documents for the Enrollment Conference.
  • Conducts the participant enrollment conference in collaboration with the Transitional Care Liaison. Address any non-clinical questions regarding participant rights, responsibilities, and program regulations. Obtain a signed Enrollment Agreement.
  • Update PaceLogic and Maximizer daily to capture all enrollment and outreach efforts
  • Manage weekly sales calls/distribution of promotional material, expand contacts and document efforts.
  • Represent PACE at various community meetings, trade shows, health fairs and other events as assigned by the Chief of Growth and/or the Enrollment & Outreach Supervisor
  • In partnership with the Enrollment & Outreach Supervisor, build relationships with referral sources, including but not limited to hospitals, rehabilitation facilities, elder housing resident coordinators, social workers and visiting nurses who refer clients to PACE.
  • Always provide excellent customer service to internal and external customers.
  • Provide back up during team members time off
  • Provide backup for the Enrollment Administrative Assistant as needed.
  • Recommend program improvements, for greater efficiency and effectiveness.  
  • Participate and / or lead PACE committees that directly support Enrollment activity, or other committees established to advance the organizational strategic plan.
  • Travel throughout RI is required for community-based work. 
  • Occasional evening and weekend hours necessary.
  • Performs other related duties as required and assigned.


Requirements:

Required Skills & Abilities:

  • Ability to maintain confidentiality
  • Ability to prioritize tasks
  • Proficiency with MS Office Suite or similar software
  • Dependable and punctual with ability to maintain consistent attendance 
  • Ability to read, write and comprehend English 
  • Ability to maintain sound judgement under stress and communicate effectively


Education Requirements

  • High School Diploma or Equivalent, Required
  • Bachelor's Degree, Preferred 


Physical Requirements

  • Must be able to tolerate prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 10 pounds and at times up to 20 pounds.
  • Must be able to navigate various departments of the organization's physical premises as well as related community care settings.
  • Must be able to tolerate conditions typically associated within a medical office and/or home care setting including potential exposure to bloodborne pathogens and infectious diseases.  


Experience

  • 1 to 3 years of administrative support experience, Preferred
  • 1 to 3 years of sales or case management experience, Preferred
  • 1 to 3 years of Health Care Industry Experience, Preferred 
  • 1 year of experience working with a frail or elderly population, Preferred 


License & Certification Requirements

  • None


Position Requirements

  • Driver's License & access to reliable transportation: community-based travel required 


Management Responsibility: No


Time & Attendance Responsibility: No