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Customer Enrollment Associate Jobs in Chicago, IL

Medix

Enrollment Services Associate

Chicago, IL · On-site

$19.50 - $22/hr

Job Summary Our client is seeking an Enrollment Associate primarily responsible for enrolling ... This role involves managing a variety of benefit products and ensuring high levels of customer ...

JONATHAN WESLEY INC

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Customer Sales Associate

Schaumburg, IL · On-site

$800 - $1.2K/wk

... Sales Associate -----We are actively hiring motivated and customer-focused Customer Sales ... Guide customers through the enrollment process , ensuring accuracy and compliance with all company ...

JONATHAN WESLEY INC

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Customer Sales Associate

Schaumburg, IL · On-site

$800 - $1.2K/wk

... Sales Associate -----We are actively hiring motivated and customer-focused Customer Sales ... Guide customers through the enrollment process , ensuring accuracy and compliance with all company ...

Oakton College

Enrollment Specialist

Skokie, IL · On-site

$24.39/hr

Provides excellent customer service in a visible, high impact manner that directly influences ... Associate's degree required or an equivalent combination of education and experience from which ...

IvyTech

Enrollment Specialist

Valparaiso, IN · On-site

$43K - $44K/yr

An Enrollment Specialist must be proficient with processes related to Admissions, Registration ... Associate degree required * Two years of relevant experience. * Must possess strong customer ...

IvyTech

CTE Enrollment Specialist

Valparaiso, IN · On-site

$40K - $44K/yr

The CTE Enrollment Specialist must be proficient with processes related to Admissions, Registration ... Associate degree required * Two years of relevant experience. * Must possess strong customer ...

JONATHAN WESLEY INC

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Retail Sales Associate

Joliet, IL · On-site

$45K - $55K/yr

... Retail Sales Associate to join our growing team in the Chicagoland market. This role combines ... Drive new customer enrollments and hit weekly sales targets * Build rapport and deliver a strong ...

JONATHAN WESLEY INC

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Retail Sales Associate

Joliet, IL · On-site

$45K - $55K/yr

... Retail Sales Associate to join our growing team in the Chicagoland market. This role combines ... Drive new customer enrollments and hit weekly sales targets * Build rapport and deliver a strong ...

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All JobsCustomer Enrollment Associate JobsCustomer Enrollment Associate Jobs in Chicago, IL

Customer Enrollment Associate information

See Chicago, IL salary details

$9

$17

$28

How much do customer enrollment associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer enrollment associate in Chicago, IL is $17.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.81 per hour, depending on experience, location, and employer.

What is a customer enrollment associate?

Customer Enrollment Associates are professionals responsible for guiding new customers through the enrollment or onboarding process for a company's products or services. They verify customer information, explain enrollment steps, answer questions, and ensure all forms and documentation are completed accurately. Their goal is to make the enrollment experience smooth and efficient, addressing any concerns and providing excellent customer service. These associates often work in industries like healthcare, insurance, financial services, or utilities.

What are the key skills and qualifications needed to thrive as a customer enrollment associate, and why are they important?

To thrive as a Customer Enrollment Associate, you need strong interpersonal skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and data entry systems is typically required. Outstanding communication, patience, and problem-solving abilities help you connect with customers and resolve issues efficiently. These skills are essential for accurately enrolling customers, ensuring satisfaction, and maintaining smooth workflow in a competitive service environment.

What are some common challenges faced by customer enrollment associates, and how can they be successfully managed?

Customer Enrollment Associates often encounter challenges such as handling a high volume of inquiries, addressing customer concerns efficiently, and ensuring accurate data entry during the enrollment process. To manage these challenges, it's important to develop strong organizational skills, maintain clear communication, and stay updated on enrollment procedures and product offerings. Collaboration with team members and utilizing available support resources can also greatly improve efficiency and customer satisfaction.

What is the difference between Customer Enrollment Associate vs Customer Service Representative?

AspectCustomer Enrollment AssociateCustomer Service Representative
Primary RoleAssist customers with enrollment processes, onboarding, and account setupHandle customer inquiries, provide support, and resolve issues
Required SkillsCommunication, data entry, knowledge of enrollment proceduresCommunication, problem-solving, product knowledge
Work EnvironmentOffice or call center, focused on onboardingCall center, retail, or office, focused on ongoing support
Common CertificationsCustomer service or enrollment-related certificationsCustomer service certifications often preferred

While both roles involve customer interaction, the Customer Enrollment Associate primarily focuses on guiding new customers through enrollment and onboarding processes. In contrast, the Customer Service Representative handles ongoing support and issue resolution. Both roles require strong communication skills and customer service experience, but their core responsibilities differ in focus and scope.

What are the most commonly searched types of Customer Enrollment jobs in Chicago, IL?

The most popular types of Customer Enrollment jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Customer Enrollment Associate jobs?

Cities near Chicago, IL with the most Customer Enrollment Associate job openings:

Customer Enrollment Associate jobs near you

Enrollment Services Associate

Medix

Chicago, IL • On-site

$19.50 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking an Enrollment Associate primarily responsible for enrolling members in a wide variety of core and voluntary benefits. This role involves managing a variety of benefit products and ensuring high levels of customer service through effective call handling and following quality standards.
Key Responsibilities
  • Enrolling members in core and voluntary benefits such as vision, medical, and universal life with long-term care.
  • Handling calls that vary in duration and content, including calls that may last up to an hour.
  • Managing multiple projects simultaneously, with assignees typically juggling 6-7 different projects.
  • Monitoring metrics, such as the number of abandoned calls and achieving a team closing ratio goal of 50% for voluntary products.
  • Participating in weekly quality reviews, ensuring all calls are recorded and scored.
  • Completing a 2-week training period tailored for experienced hires.

Qualifications
  • Life and Health license (resident license required).
  • Enrollment experience, particularly in Health and Life benefits.
  • Computer literacy and proficiency in Windows 11.
  • Ability to provide own equipment for the role.

Experience
  • Prior enrollment experience is essential, especially with Health and Life benefits.

Preferred Skills
  • Bilingual capabilities are a bonus.
  • Experience with Medicare sales and presenting insurance policies.
  • Experience "selling" life insurance policies with long-term care and other insurance products.

Additional Requirements
  • Must be available to work a shift between 9am-8pm EST and work 40 hours per week.

Benefits
  • Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
  • Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
  • 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
  • Short Term Disability Insurance.
  • Term Life Insurance Plan.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
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About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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