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Customer Enrollment Associate Jobs in Texas (NOW HIRING)

REGENCY GROUP

Provider Enrollment (86410)

Austin, TX · On-site

Associate's or Bachelor's degree preferred. * Experience in healthcare AR, claim billing, or ... Exceptional organizational skills, attention to detail, and customer service skills. * Ability to ...

Regency Group

Provider Enrollment (86410)

Austin, TX · On-site

Associate's or Bachelor's degree preferred. * Experience in healthcare AR, claim billing, or ... Exceptional organizational skills, attention to detail, and customer service skills. * Ability to ...

REGENCY GROUP

Provider Enrollment Analyst (84849)

TX · On-site

Associate's or Bachelor's degree preferred. * Experience in healthcare AR, claim billing, or ... Exceptional organizational skills, attention to detail, and customer service skills. * Ability to ...

Tamus

Customer Service Associate III

College Station, TX · On-site

$12 - $16.50/hr

Job Title Customer Service Associate III Agency Texas A&M Veterinary Medical Diagnostic Laboratory ... This position is enrolled in the TVMDL Salary Step Program, offering up to two pay increases in the ...

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Customer Enrollment Associate information

What are some common challenges faced by customer enrollment associates, and how can they be successfully managed?

Customer Enrollment Associates often encounter challenges such as handling a high volume of inquiries, addressing customer concerns efficiently, and ensuring accurate data entry during the enrollment process. To manage these challenges, it's important to develop strong organizational skills, maintain clear communication, and stay updated on enrollment procedures and product offerings. Collaboration with team members and utilizing available support resources can also greatly improve efficiency and customer satisfaction.

What is a customer enrollment associate?

Customer Enrollment Associates are professionals responsible for guiding new customers through the enrollment or onboarding process for a company's products or services. They verify customer information, explain enrollment steps, answer questions, and ensure all forms and documentation are completed accurately. Their goal is to make the enrollment experience smooth and efficient, addressing any concerns and providing excellent customer service. These associates often work in industries like healthcare, insurance, financial services, or utilities.

What is the difference between Customer Enrollment Associate vs Customer Service Representative?

AspectCustomer Enrollment AssociateCustomer Service Representative
Primary RoleAssist customers with enrollment processes, onboarding, and account setupHandle customer inquiries, provide support, and resolve issues
Required SkillsCommunication, data entry, knowledge of enrollment proceduresCommunication, problem-solving, product knowledge
Work EnvironmentOffice or call center, focused on onboardingCall center, retail, or office, focused on ongoing support
Common CertificationsCustomer service or enrollment-related certificationsCustomer service certifications often preferred

While both roles involve customer interaction, the Customer Enrollment Associate primarily focuses on guiding new customers through enrollment and onboarding processes. In contrast, the Customer Service Representative handles ongoing support and issue resolution. Both roles require strong communication skills and customer service experience, but their core responsibilities differ in focus and scope.

What are the key skills and qualifications needed to thrive as a customer enrollment associate, and why are they important?

To thrive as a Customer Enrollment Associate, you need strong interpersonal skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and data entry systems is typically required. Outstanding communication, patience, and problem-solving abilities help you connect with customers and resolve issues efficiently. These skills are essential for accurately enrolling customers, ensuring satisfaction, and maintaining smooth workflow in a competitive service environment.
What cities in Texas are hiring for Customer Enrollment Associate jobs? Cities in Texas with the most Customer Enrollment Associate job openings:
Customer Enrollment Associate jobs near you

Enrollment Guide

North Central Texas College

Gainesville, TX • On-site

$36K/yr

Other

Posted 15 days ago

Job description

Posting Details
Posting Details (Default Section)
Posting Number
9002117
Title
Enrollment Guide
Position Type
Full-Time
Department
Enrollment Management
Job Summary
The Student Affairs Enrollment Guide will assist current and prospective students, parents, faculty, and staff in regards to all areas of enrollment affairs. The Student Affairs Enrollment Guide will answer questions in the areas of Admissions, Financial Aid, Registration, and Student Affairs questions from all levels of media, not limited to email, text, chat, phone, and in person. The Student Affairs Enrollment Guide will be expected to quickly and efficiently determine the needs and give holistic responses in regards to the enrollment process.
Responsibilities and Duties:
  • Effectively communicate with current and prospective students as front-line employees by helping with their decision making and educational needs.
  • Work directly with students' other departments through different media platforms to answer questions regarding Financial Aid, Registration, CTE Programs, Majos/ Pathways, scholarship as well as payment options.
  • Access and update student files including their contact information, placement status, change of major, student file, current application status, and any additional requested information including but not limited to Admissions, Advising-including programs
  • Outreach and communicate regularly to Promise Program Counselors; Promise Program students, potential promise students, and their parents by hosting application workshops, FAFSA events and/ or information sessions.
  • Receive and process documents submitted by current and prospective students and apply them to the correct accounts.
  • Communicate and build relationships with schools and school districts
  • Appropriately process and document individual students' residency documents on a case by case basis to determine proper tuition status
  • Receive and review SAT, ACT, previous coursework, TSI, and other supporting documentation to determine a students TSI status or possible exemption.
  • Demonstrate how to successfully complete a FAFSA application for students. Review and give proper information that informs students how to accept/decline aid.
  • Access and update student files including their contact information, placement status, change of major, student file, current application status, and any additional requested information including but not limited to Admissions, Advising-including programs offered, Financial Aid, Adult Continuing Education, scholarships, payment options.
  • Other duties as assigned. Responsibilities and duties can change based on the need of the department and the college.
Required Education
Associate's degree or two-year technical certificate
Required Skills & Abilities
  • Knowledge of Microsoft Suite applications
  • Ability to multitask and manage assignments with deadlines
  • Ability to act in a professional manner
  • Ability to maintain a neat/clean professional appearance
  • Ability to work independently and in a team atmosphere
  • Ability to work under pressure during times of heavy workloads and short time lines
  • Knowledge of College and departmental policies, procedures, safety, and regulations
Preferred Skills & Abilities
  • Knowledge of Jenzabar EX student information system
  • Knowledge of Canvas system

Required Experience
1 year of experience in administrative support, customer services, or related field.
Preferred Experience
One year minimum experience in any of the areas of Admissions, Financial Aid, Registrar, Recruitment and/or Advising preferred
Posting Date
07/23/2026
Closing Date
Special Instructions to Applicants
Subject to criminal background check. Resume and unofficial transcript are required in addition to application. Salary is $36,809. Employee may be required to travel between campuses and attend local and out-of-town meetings as necessary. This position will be based on the Gainesville campus.
North Central Texas College ("NCTC") is an equal opportunity employer. NCTC does not discriminate on the basis of race, color, religion, sex or gender, national origin, disability, age, genetics, equal pay, or any other legally protected characteristic. NCTC prohibits harassment on the basis of a legally protected characteristic and/or retaliation for reporting a complaint.
Location
Gainesville

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