1

Customer Enrollment Associate Jobs in Missouri (NOW HIRING)

We have more than 6,400 employees and associates in our partner dental practices and operate ... Visit our website to discover how Sun Life is making life brighter for our customers, partners and ...

Our team develops practical, scalable solutions that enhance business operations and customer ... Associate's degree in Business or related field OR 1 year's experience in contracting, healthcare ...

Our team develops practical, scalable solutions that enhance business operations and customer ... Associate's degree in Business or related field OR 1 year's experience in contracting, healthcare ...

Our team develops practical, scalable solutions that enhance business operations and customer ... Associate's degree in Business or related field OR 1 year's experience in contracting, healthcare ...

Associate Registrar EMPLOYMENT TERMS: Full-time, 12-month position PRIMARY DUTY: The Transcript ... Manage daily enrollment through electronic system during assigned time slot * Manage registrar ...

Associate Registrar EMPLOYMENT TERMS: Full-time, 12-month position PRIMARY DUTY: The Transcript ... Manage daily enrollment through electronic system during assigned time slot * Manage registrar ...

Certify student enrollments and tuition/fee data using VA Enrollment Manager System. * Monitor ... Associate degree or combination of education and experience may substitute for minimum education.

Guide new clients through the initial account opening process and digital tool enrollment. • ... As a Client Associate, you'll play an important role in delivering a premium client experience and ...

next page

Showing results 1-20

Customer Enrollment Associate information

What are some common challenges faced by customer enrollment associates, and how can they be successfully managed?

Customer Enrollment Associates often encounter challenges such as handling a high volume of inquiries, addressing customer concerns efficiently, and ensuring accurate data entry during the enrollment process. To manage these challenges, it's important to develop strong organizational skills, maintain clear communication, and stay updated on enrollment procedures and product offerings. Collaboration with team members and utilizing available support resources can also greatly improve efficiency and customer satisfaction.

What is a customer enrollment associate?

Customer Enrollment Associates are professionals responsible for guiding new customers through the enrollment or onboarding process for a company's products or services. They verify customer information, explain enrollment steps, answer questions, and ensure all forms and documentation are completed accurately. Their goal is to make the enrollment experience smooth and efficient, addressing any concerns and providing excellent customer service. These associates often work in industries like healthcare, insurance, financial services, or utilities.

What is the difference between Customer Enrollment Associate vs Customer Service Representative?

AspectCustomer Enrollment AssociateCustomer Service Representative
Primary RoleAssist customers with enrollment processes, onboarding, and account setupHandle customer inquiries, provide support, and resolve issues
Required SkillsCommunication, data entry, knowledge of enrollment proceduresCommunication, problem-solving, product knowledge
Work EnvironmentOffice or call center, focused on onboardingCall center, retail, or office, focused on ongoing support
Common CertificationsCustomer service or enrollment-related certificationsCustomer service certifications often preferred

While both roles involve customer interaction, the Customer Enrollment Associate primarily focuses on guiding new customers through enrollment and onboarding processes. In contrast, the Customer Service Representative handles ongoing support and issue resolution. Both roles require strong communication skills and customer service experience, but their core responsibilities differ in focus and scope.

What are the key skills and qualifications needed to thrive as a customer enrollment associate, and why are they important?

To thrive as a Customer Enrollment Associate, you need strong interpersonal skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and data entry systems is typically required. Outstanding communication, patience, and problem-solving abilities help you connect with customers and resolve issues efficiently. These skills are essential for accurately enrolling customers, ensuring satisfaction, and maintaining smooth workflow in a competitive service environment.

Enrollment Tech Consultant

Sun Life

Kansas City, MO • On-site

$58K - $88K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago


Sun Life Assurance Company of Canada rating

8.6

Company rating: 8.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

89th of 304 rated insurance


Job description

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description:

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week.

The Opportunity:

Collaborates with Voluntary Solutions Manager to determine best suited Benefit Counselors per Client demographics and needs to obtain most successful results for multiple types of enrollment events.

How you will contribute:

  • Coordinate the necessary support for group meeting and benefit fair requests

  • Manage expectations for meeting through contact with both internal and external clients. This role would be responsible for communicating the enrollment support to Enrollment Managers, Sales and Service teams.

  • Conduct case preparation training with Benefit Counselor resources for each case

  • Order materials or technology needed for the enrollment event and review for accuracy

  • Create enrollment event schedules and sign up sheets for on-site employees

  • Insure all pre-communication and enrollment materials are requested and delivered for all the enrollment event

  • Identify and secure appropriate resources for enrollment events based upon set criteria

What you will bring with you:

  • Enrollment or insurance industry experience preferred

  • High School Diploma; Bachelor's Degree preferred

Preferred:

  • Strong organizational skills, accurate and detailed oriented

  • Collaborative workstyle and comfortable navigating across multiple business units including

  • Excellent communication and presentation skills with ability to represent Sun Life effectively

  • Ability to manage competing priorities work effectively and independently within time constraints

Salary:

Salary Range: $58,800 - $88,200
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.comto request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category:

Sales - Distribution Support

Posting End Date:

03/09/2026

What Sun Life Assurance Company of Canada employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom