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Customer Enrollment Associate Jobs in Colorado (NOW HIRING)

Strive Health

Associate, Enrollment

Denver, CO · On-site

$22.12 - $25/hr

What You'll Do The Enrollment Associate is responsible for educating patients about their eligible ... Customer Relationships Management (CRM) systems to document well written and considerate notes.

Aegon

Electronic Enrollment Specialist

Denver, CO · On-site

Today, we're part of an international holding company, with millions of customers and thousands of ... Associate's degree in a business field or equivalent experience * One year of experience in the ...

State of Colorado

CO · On-site

$51K - $56K/yr

Such as tack recruitment activities, contacts, and outcomes using CRM system. Function in ... Education:(Minimum/Required) Associate degree from an accredited institution. Experience: :(Minimum ...

State of Colorado

CO · On-site

$51K - $56K/yr

Such as tack recruitment activities, contacts, and outcomes using CRM system. Function in ... Education:(Minimum/Required) Associate degree from an accredited institution. Experience: :(Minimum ...

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Customer Enrollment Associate information

What are some common challenges faced by customer enrollment associates, and how can they be successfully managed?

Customer Enrollment Associates often encounter challenges such as handling a high volume of inquiries, addressing customer concerns efficiently, and ensuring accurate data entry during the enrollment process. To manage these challenges, it's important to develop strong organizational skills, maintain clear communication, and stay updated on enrollment procedures and product offerings. Collaboration with team members and utilizing available support resources can also greatly improve efficiency and customer satisfaction.

What is a customer enrollment associate?

Customer Enrollment Associates are professionals responsible for guiding new customers through the enrollment or onboarding process for a company's products or services. They verify customer information, explain enrollment steps, answer questions, and ensure all forms and documentation are completed accurately. Their goal is to make the enrollment experience smooth and efficient, addressing any concerns and providing excellent customer service. These associates often work in industries like healthcare, insurance, financial services, or utilities.

What is the difference between Customer Enrollment Associate vs Customer Service Representative?

AspectCustomer Enrollment AssociateCustomer Service Representative
Primary RoleAssist customers with enrollment processes, onboarding, and account setupHandle customer inquiries, provide support, and resolve issues
Required SkillsCommunication, data entry, knowledge of enrollment proceduresCommunication, problem-solving, product knowledge
Work EnvironmentOffice or call center, focused on onboardingCall center, retail, or office, focused on ongoing support
Common CertificationsCustomer service or enrollment-related certificationsCustomer service certifications often preferred

While both roles involve customer interaction, the Customer Enrollment Associate primarily focuses on guiding new customers through enrollment and onboarding processes. In contrast, the Customer Service Representative handles ongoing support and issue resolution. Both roles require strong communication skills and customer service experience, but their core responsibilities differ in focus and scope.

What are the key skills and qualifications needed to thrive as a customer enrollment associate, and why are they important?

To thrive as a Customer Enrollment Associate, you need strong interpersonal skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and data entry systems is typically required. Outstanding communication, patience, and problem-solving abilities help you connect with customers and resolve issues efficiently. These skills are essential for accurately enrolling customers, ensuring satisfaction, and maintaining smooth workflow in a competitive service environment.
Customer Enrollment Associate jobs near you

Associate, Enrollment

Strive Health

Denver, CO • On-site

$22.12 - $25/hr

Other

Re-posted 24 days ago

Job description

What You'll Do 

The Enrollment Associate is responsible for educating patients about their eligible healthcare services and directly scheduling them with our provider team. Depending on the patient's eligibility, this role will also be collecting sensitive patient information to assist our care teams in preparing the right services for the patient. 

Building trust-based relationships is at the core of Strive's care model, and that patient experience starts with the Enrollment Associate. By establishing an empathetic connection with our patients, this individual will convincingly present Strive's care model based on patient needs, nimbly address inquiries and objections, and be the patient's support anchor throughout the enrollment process.    

This role is a high call volume remote contact center-based position that supports Strive patient growth initiatives through both inbound and outbound calls. Success is dependent upon supporting our patients to schedule appointments with our providers. As a data-driven organization, we will use key performance indicators to help guide and coach this role's performance.  This includes daily contacts, first call resolution, average handle time, and quality process adherence within our systems of record. This individual will report to the Lead, Enrollment.  

The Day to Day 

  • Makes outbound calls to prospective patients to educate them on Strive's holistic care model and directly schedules patients for provider visits. 
  • Understands patient requirements, leading with empathy for individual healthcare needs. 
  • Asks the right questions to gain trust and a thorough understanding of individual patient needs. 
  • Discovers and acts on opportunities to provide the patient value, such as key information about Strive Health programming that can be a direct benefit to the patient. 
  • Nimbly addresses inquiries and overcome objections most associated with patients not fully understand the full value of Strive Health services in comparison to services being received.         

Minimum Qualifications 

  • 2+ years' of combined education, experience, or certification related to patient enrollment. 
  • Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms. 
  • Ability to travel and be onsite to meet business needs.

Preferred Qualifications 

  • 2+ years' experience as a high-performing enrollment associate, whether in-person or within a contact center. 
  • 2+ years' demonstrated experience in building quality connections with patients, leading with empathy and mindful questions. 
  • 2+ years' operating with Customer Relationships Management (CRM) systems to document well written and considerate notes. 

About You 

  • Comfortable asking health-sensitive questions and selling healthcare services in a warm, empathetic, and caring manner. 
  • Growth mindset towards your personal and professional development at Strive and comfortable with and embracing change to continuously improve.  
  • Remains positive and keeps forward momentum when faced with challenges, spreading that attitude to others. Driven to meet and exceed goals. 
  • Fiercely passionate about serving patients in need of critical healthcare services. Passionate about Strive's mission to help kidney disease patients access better care. 
  • The opportunity to make a patient smile or alleviate a small burden gets you out of bed in the morning. You love speaking with, and especially listening to, patients. 

Hourly Range: $22.12-$25.00

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