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Customer Engineer Intern Jobs in Athens, AL (NOW HIRING)

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Customer Engineer Intern information

What does a customer engineer intern do?

A Customer Engineer Intern supports customer-facing technical teams by assisting with troubleshooting, deploying, and maintaining products or services for clients. They often work alongside experienced engineers to resolve technical issues, provide product demonstrations, and help customers implement solutions. The role provides hands-on experience with real-world technical challenges and helps interns develop communication and problem-solving skills in a professional environment.

What are the key skills and qualifications needed to thrive as a customer engineer intern?

To thrive as a Customer Engineer Intern, you need a basic understanding of computer science, troubleshooting, and customer service, often supported by coursework in IT or engineering. Familiarity with cloud platforms, operating systems, and ticketing systems like ServiceNow or Jira is commonly expected. Strong communication, problem-solving, and a collaborative attitude help you stand out in this client-facing role. These skills are crucial for effectively resolving technical issues and ensuring positive customer experiences in a fast-paced environment.

What types of projects and responsibilities can a customer engineer intern expect during their internship?

As a Customer Engineer Intern, you can expect to work on a mix of technical support tasks, customer-facing projects, and internal process improvements. Typical responsibilities include assisting with troubleshooting client issues, collaborating with engineering teams to resolve technical challenges, and helping to implement solutions for customer environments. You'll also likely participate in documentation efforts and shadow experienced engineers during customer meetings or demos. This hands-on experience offers valuable exposure to both technical and client interaction skills, preparing you for future roles in technical consulting or customer engineering.

What is the difference between Customer Engineer Intern vs Customer Support Specialist?

AspectCustomer Engineer InternCustomer Support Specialist
Required CredentialsEnrolled in or recent graduate of a technical degree (e.g., Computer Science, Engineering)High school diploma or equivalent; some technical knowledge preferred
Work EnvironmentHands-on technical environment, assisting with product deployment and troubleshootingCustomer service-focused, handling inquiries and resolving issues via phone, email, or chat
Employer & Industry UsageTech companies, especially in cloud, software, or hardware sectorsBroadly used across tech, telecom, and service industries

The Customer Engineer Intern role is more technically focused, involving hands-on support and deployment tasks, often requiring relevant technical coursework or education. In contrast, the Customer Support Specialist primarily handles customer inquiries and troubleshooting through communication channels. Both roles serve customers but differ in technical depth and work environment.

(Skillbridge) Electronic Technician (Level 2 OR 3)

Northrop Grumman Corporation

Huntsville, AL

Full-time

Medical, Life, PTO

Posted 25 days ago


Northrop Grumman rating

8.2

Company rating: 8.2 out of 10

Based on 363 frontline employees who took The Breakroom Quiz

89th of 540 rated manufacturers


Job description

RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE REQUIRED FOR START: YesCLEARANCE TYPE: Interim SecretTRAVEL: Yes, 25% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

As one of the largest global security companies in the world, Northrop Grumman is proud to help our nation's military personnel make the transition to civilian careers. Approximately 1/4th of Northrop Grumman's 90,000 employees self-identifies as veterans, and more than 1,600 are reservists.

The Northrop Grumman Military Internship Program (NG-MIP) is an approved SkillBridge Program under Dept. of Defense Instruction 1322.29 . NG-MIP is an opportunity for transitioning service members to gain valuable civilian work experience through an individual internship during their last 6 months of service, for up to 180 days. The Northrop Grumman Military Internship Program is open to all ranks and experience levels. SkillBridge participants are not eligible for compensation from Northrop Grumman, as they continue to receive military compensation and benefits as active-duty service members.

Responsibilities for this internship position are:

Northrop Grumman Corporation (NGC) has developed the Northrop Grumman - Military Internship Program (SKillbridge) utilizing the DoDI guidance for Skillbridge. During this program the service member will be on-site at his or her host company performing an individual internship in an entry to mid-level career type role. The service member will be on the job training supporting a work schedule equivalent to 40hrs per week. Outlined below are the Goals, Objectives, and Outcomes for the program.

Goals - Provide transitioning service members fellowship-style job skills training during the last portion(s) of their military commitment. This program is specifically designed to offer internships that result in the potential to transition to a full-time opportunity as the conclusion of the training. Interns will serve as a pipeline for high-speed, motivated military candidates into NGC.

Objectives - Service Members who complete the Intern program will be highly trained, capable, future employees that align to the specific needs of the organization and are prepared to meet the NG mission "Defining Possible" on Day 1. This program provides a comprehensive internship experience including professional development, networking with leadership, and training specifically focused on NG leadership principles, company history, customer/stakeholder engagement, product and service overview, and core job responsibilities.

Outcome - Offer transitioning service member a rewarding opportunity to join the Northrop Grumman team.

SkillBridge Eligibility:

Has served at least 180 days on active duty

Is within 12 months of separation or retirement

Will receive an honorable discharge

Has taken any service TAPS/TGPS

Has attended or participated in an ethics brief within the last 12 months

Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in SkillBridge Program prior to start of internship.

(SkillBridge) Technical Project Management

JOB DESCRIPTION

Northrop Grumman's Space Sector invites you to bring your pioneering spirit to our collaborative teams. As a Launch Vehicles Electrical Technician - Level 2 or 3 located in Huntsville, AL, you'll be an essential team member of missions critical to national defense.

The Launch Vehicles Electrical Technician - Level 2 or 3 will support all phases of electrical I&T engineering objectives from inception through completion. This role is responsible for supporting electrical testing at the system level for flight hardware and launch support equipment.

This position is fully on-site in Huntsville, AL. Relocation assistance is not available.

Job responsibilities include, but are not limited to, the following:

  • Assisting execution of electrical test procedures at the vehicle system level as an operator

  • Following detailed work instructions to setup vehicle level electrical testing at the direction of the test conductor

  • Execution of flight avionics battery charging and maintenance

  • Reworking flight harnesses installed inside the vehicle per IPC/WHMA-A-620

  • Assist completing reviews of battery charge/discharge plots

  • Assist completing reviews of discrete verifications

  • Maintain close coordination and communication with the electrical engineering test conductor

  • Participates in daily escalation and tiered meeting structures

  • Support transition to digital work instructions (MES)

  • Support field mission campaigns and launch execution

  • Working in tight spaces and climbing up and down carriages while avoiding causing damage to surrounding components.

  • Movement of Electronic Ground Support Equipment, must be able to carry 40lbs.

Position Expectations:

  • Candidate shall possess a general knowledge of use of electronics hardware, troubleshooting, and use of mechanical hand tools.

  • Working to mechanical and electrical drawings specifications.

  • Must be able to perform work under government supervision/oversight

  • Experience supporting complex system level testing on flight hardware

  • Daily responsibilities require interfacing with space launch vehicle hardware

  • Supports production floor operations, supporting tasks of various complexity and scope relating to system level testing of launch vehicle subsystems such as ordnance verification, RF systems, telemetry verification, flight termination system, and flight simulation

  • Experience operating and troubleshooting Electrical Ground Support Equipment (EGSE)

  • Helps identify discrepancies during testing and provides details to the test conductor

  • Assists in the execution of troubleshooting anomalies and helps develop solutions

  • Identifies opportunities for continuous process improvement and championing implementation.

  • Good interpersonal skills are required as well as the ability to communicate with other technicians and engineers.

  • Accurately executing detailed manufacturing and testing instructions for flight hardware

  • Maintaining shop tools and equipment to 5S standards

  • Working within strict Engineering and Quality standards

  • Assist with mechanical assembly and disassembly as required

  • Occasional business travel may be required (< 20%).

This position can be filled by either a Level 2 OR Level 3.

Basic Qualifications for Level 2:

  • High School diploma or equivalent and 2 years additional education and/or related experience.

  • Requires an active U.S. Government Secret security clearance at time of application, current and within scope.

  • Experience supporting electrical testing on flight hardware on a fully integrated vehicle

  • Experience mating/demating flight connections

  • Experience using test equipment such as digital multimeters, frequency generators, oscilloscopes, spectrum analyzers, network analyzers, power meters, and power supplies

  • Hands on experience assembling, troubleshooting, and maintaining electronics, LRUs, or avionics

Basic Qualifications for Level 3:

  • High School diploma or equivalent and 4 years additional education and/or related experience.

  • Requires an active U.S. Government Secret security clearance at time of application, current and within scope.

  • Experience supporting electrical testing on flight hardware on a fully integrated vehicle

  • Experience mating/demating flight connections

  • Experience using test equipment such as digital multimeters, frequency generators, oscilloscopes, spectrum analyzers, network analyzers, power meters, and power supplies

  • Hands on experience assembling, troubleshooting, and maintaining electronics, LRUs, or avionics

Preferred Qualifications for both levels:

  • EXPERIENCE and TRAINING: Electronics training equivalent to 2 years technical trade school or military technical school.

  • Experience in Aerospace or Defense industry (development or test)

  • IPC/WHMA-A-620 Certification

Curious about all the exciting developments with the Northrop Grumman Space Sector? Click the link below:

https://www.northropgrumman.com/space

Working at Northrop Grumman is more than just a paycheck. We offer a comprehensive Total Rewards and benefits package designed to help you thrive at work and in life. For more information on our Total Rewards package, please visit our Total Rewards site.

Northrop Grumman Total Rewards

Primary Level Salary Range: $1.00 - $1.00Secondary Level Salary Range: $0.00 - $0.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

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About Northrop Grumman

Sourced by ZipRecruiter

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible.

Industry

Space research administration

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

Year founded

1939