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Customer Engineer I Jobs in Raleigh, NC (NOW HIRING)

CaptiveAire

Application Engineer

Raleigh, NC · On-site

I love how CaptiveAire is all about connections, with customers, coworkers, end users, and everyone ... An Application Engineer role encompasses a wide variety of tasks where one day does not look ...

RELX

Principal Machine Learning Engineer I

Raleigh, NC

$136K - $252K/yr

About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries ... We are seeking a Principal Machine Learning Engineer to design, build, and operate scalable AI/ML ...

Dashiell Corportaion

Substation Design Engineer

Raleigh, NC

$95K - $122K/yr

Successful candidates may be placed in a Design Engineer I, II or III title depending on skill and ... Communicate and coordinate project activities with project engineer, customer representatives, and ...

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Showing results 41-60

All JobsCustomer Engineer I JobsCustomer Engineer I Jobs in Raleigh, NC

Customer Engineer I information

See Raleigh, NC salary details

$37.9K

$76.4K

$105.5K

How much do customer engineer i jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer engineer i in Raleigh, NC is $76,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $87,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Engineer I vs Customer Support Specialist?

AspectCustomer Engineer ICustomer Support Specialist
Required CredentialsTypically an associate degree or equivalent, technical certificationsHigh school diploma or equivalent, some technical knowledge
Work EnvironmentOn-site or in-field technical support, customer sitesCall centers, help desks, remote support
Employer & Industry UsageTechnology, hardware, software companiesIT service providers, tech companies

The Customer Engineer I role focuses on technical support and troubleshooting directly at customer sites, often requiring technical certifications. In contrast, Customer Support Specialists typically handle remote support via phone or chat, with less emphasis on on-site work. Both roles serve in tech industries but differ in work environment and technical depth.

Customer Engineer I jobs near you
Infographic showing various Customer Engineer I job openings in Raleigh, NC as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $76,375 per year, or $36.7 per hour.

Application Engineer

CaptiveAire

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

CaptiveAire rating

8.0

Company rating: 8.0 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

174th of 487 rated machine equipment manufacturers

Job description

Position Summary:
Seeking a driven and motivated engineer to join our engineering team focusing on application engineering for our diverse line of HVAC equipment. Application Engineers should be comfortable working in a result-driven, fast-paced environment.
As an Application Engineer at CaptiveAire, you will play a key role in shaping, advancing, and supporting innovative HVAC solutions for a wide range of real world applications.
Why Work for CaptiveAire?
  • Nation's leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment. Our primary purpose is to provide fully integrated, sustainable HVAC Systems.
  • Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
  • Mission: to provide the highest quality products and service to our users at the lowest possible price
  • Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos

What our employees have to say:
I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge. I love the people I work with and the environment, particularly in a world where remote work is common. I love how CaptiveAire is all about connections, with customers, coworkers, end users, and everyone in between.
Knowing that the company truly has an owner and leadership team that cares for the employees. At CaptiveAire each employee is more than a number, they are a valued member of a growing and diverse team. The open-door policy at CaptiveAire means that no matter who you are in the company that leadership is open to hear your comments and concerns. This means that your ideas are heard. Not once in my time here at CaptiveAire have I felt like I was anything less than an asset to this company and a valued member of the team.
We want to stay on the cutting edge and so are constantly sourcing and utilizing the best equipment available. Any position can provide feedback that is listened to and incorporated into processes. Collaboration is key at CaptiveAire and so there is no being "Silo-ed" into one area.
CaptiveAire is fast-moving and no-nonsense. We operate differently than any other company that I've worked for with our decentralized structure. Quick action is taken when a good idea is presented. We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry.
Learn more about CaptiveAire and our products here
A Day in the Life:
An Application Engineer role encompasses a wide variety of tasks where one day does not look exactly like the next.
Typical tasks can include:
  • Exploring different applications and equipment types to help sales engineers meet the requirements of various projects and designs.
    • Includes design reviews, providing answers to product/application related questions, and researching new and complex applications.
  • Developing training for internal sales engineering team.
  • Collaboration with sales, R&D, and service teams to ensure high quality outcomes for all projects.

From an Application Engineer: I enjoy that it's usually something new every day, because although we work on similar applications, they are never exactly the same. That gives the opportunity find better ways to approach a problem, dive deep into standards and best practices, and learn something new from the involved parties. Its always a great feeling when something I've helped with turns out well for the sales office and end user.
Primary Job Responsibilities:
  • Responsible for working with internal sales staff along with internal Engineering team to help design sustainable mechanical ventilation and control strategies for a wide variety of commercial applications.
  • Provide a comprehensive final review of critical projects to ensure accuracy, quality and alignment with CaptiveAire design standards.
  • Work directly with sales engineers to deliver real-time technical guidance and resolve design questions efficiently.
  • Research unique or emerging applications and develop training resources (such as webinars, support pages, and design tools) to help sales staff confidently present and sell equipment for these applications.
  • Review and analyze remote monitoring data.

Job Requirements:
  • BS in Engineering- mechanical or electrical preferred
  • 0-5yrs engineering experience
  • Knowledge of HVAC/Ventilation systems preferred
  • Must be able to manipulate data to derive trends and useful facts using Excel or similar software.
  • Must have strong communication skills, with the ability to discuss complex mechanical equipment and controls with a wide range of audiences, ranging from highly technical engineers down to non-technical owners.
  • Must be a self-starter, able to handle long term tasks with little guidance.
  • THIS IS NOT A REMOTE ROLE.

Benefits:
  • Medical, dental and vision insurance
  • Disability & life insurance based upon election of medical insurance
  • 401k with employer match
  • Paid holidays
  • Paid time off (PTO) based upon tenure
  • Flexible spending account (FSA)
  • Tuition reimbursement, including for Professional Engineering (PE) License
  • Relocation assistance

Salary:
$65k-$90k base, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.
Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
To qualify, applicants must be legally authorized to work in the United States. At this time we are not able to consider applicants that require sponsorship, now or in the future, for employment visa status.

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