Customer Engagement Program Manager Jobs in Portland, OR

Title: Senior Re-Engagement Program Coordinator
Location: Portland Metro Area - Onsite @ 211 SE Caruthers Ave, Portland OR, 97214; Offsite: community-based outreach (with gas reimbursement)
Schedule: Full time, Mon-Fri, 8:00am-4:30pm - 30% onsite; 70% outreach in the Portland metro area
Wage Range: $26.50 - $31.50, Non-Exempt Hourly
NARA is seeking a dedicated and experienced Senior Re-Engagement Youth Program Coordinator to lead and support our Youth Prevention Program's Re-Engagement services. This position plays a critical role in helping youth reconnect with education, overcome barriers to success, and achieve their academic and personal goals.
At NARA Northwest, you'll find a supportive work environment where every team member is valued and respected. Whether you're passionate about healthcare, behavioral health, education, or social services, there's a place for you to make a meaningful difference.
Company Mission:
The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.
At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.
With over 450 employees across a variety of programs-including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.
Position Overview:
The Senior Re-Engagement Program Coordinator leads and supports NARA's Re-Engagement Program, helping youth reconnect with education and achieve their academic and life goals. This role provides guidance to program staff, manages a youth caseload, develops community and school partnerships, and works closely with youth, families, and service providers to support student success. In addition to overseeing re-engagement services, this position supports youth receiving services through our Youth Residential Treatment Center (YRTC), including educational support, family engagement, group facilitation, and experiential learning opportunities such as equine therapy.
The ideal candidate is a relationship-focused youth prevention professional who can effectively work with youth, families, schools, and community partners. This role requires strong independent decision-making, case management experience, and a passion for supporting young people through a trauma-informed and culturally responsive approach.
What you will do:

• Lead and support the Re-Engagement Program, serving as the primary resource and subject matter expert for program staff
• Manage a caseload of youth and provide individualized education and re-engagement planning to support academic success and long-term goals
• Build foundational relationships with youth, families, schools, and community partners
• Serve as the primary liaison for educational partnerships
• Recruit, enroll, and onboard youth into NARA's Re-Engagement Program
• Facilitate youth groups, family engagement events, workshops, and educational activities
• Assist youth in developing life and academic skills, including organization, time management, study habits, goal setting, and self-advocacy
• Track, enter, and manage program data using SmartSheet to support compliance, grant outcomes, and program evaluation
• Collaborate with interdisciplinary teams to support student success
• Participate in staff development and certification training, including becoming certified in ASIST, QPR, and other evidence-based prevention models
• Represent NARA NW in the community through outreach, advocacy, and participate in meetings, conferences, and activities.

Work Environment
This is an active, community-based position requiring local travel. The ideal candidate will be comfortable working independently and in a variety of environments, including schools, community settings, treatment facilities, and outdoor learning sites.
Expectations include:

• Working directly with youth and families in the community
• Participating in equine therapy activities and programming
• Working outdoors in varying weather conditions and around animals
• Traveling frequently throughout the Portland metro area (with gas reimbursement)

We would like to hear from people that have:

• Minimum one (1) year of experience working with youth in one or more of the following areas: social services, youth prevention, re-engagement programs, substance use treatment, education, behavioral health, or a related field.
• Knowledge of educational systems, including traditional and alternative pathways to high school completion and graduation.
• Experience building positive relationships with youth, families, schools, and community partners.
• Ability to work independently, manage competing priorities, and exercise sound judgment.
• Valid driver's license, reliable transportation, and ability to travel frequently throughout the community.
• Ability to pass a pre-employment and/or for-cause drug screening.
• Ability to successfully pass criminal background and DMV checks.

Preferred:

• Bachelor's degree in Education, Social Work, Human Services, Psychology, or a related field.
• Current certification, or ability to obtain, in ASIST, QPR, or other suicide prevention/intervention models
• Experience working within or serving Native American/Alaska Native communities.
• Experience working in youth prevention, intervention, re-engagement, or school-based support programs.
• Experience facilitating groups, workshops, family engagement activities, or youth development programs.
• Knowledge of trauma-informed, culturally responsive, and strengths-based practices
• Software knowledge: SmartSheet, MS Office
• Athena and SMApply (SurveyMonkey Apply) for data collection

What's in it for you?
15 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples' Day, Veterans Day, Thanksgiving, day after Thanksgiving, December 25th and your birthday!
Benefits: Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire.

• Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
• 15 Paid Holidays (Listed Above)
• 13 Paid Days of Sick Time
• 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
• $50,000 Life Insurance & AD&D
• Short Term and Long-Term Disability
• Flexible Spending Account
• Health Spending Account
• 401(k) with 4% Match
• Employee Assistance Program
• Inclement Weather Days (Snow Days)
• Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC

How to apply:

1. To Quick Apply, go to Careers - NARA NW (naranorthwest.org)
2. Look for the position you want to apply for and submit a resume (Required) and cover letter (Optional), that's all!
3. Feel free to contact recruiting@naranorthwest.org if you have any questions or would like to know where your application is in the process.

NARA NW Mission: Our mission is to provide education, physical and mental health services and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and everyone in need.
NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission, all employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse, both on and off the job. In addition, all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming, discussing, or promoting the use of alcohol, on the job, on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery, employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober.
Consistent with NARA NW's sobriety policy, all employees, volunteers, interns, and contractors, as applicable, are required to sign a "Drug-Free/Alcohol-Free Workplace Certification Form" and NARA NW "Modeling Sobriety Policy Form" as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpart
Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus.
This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position's activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary.