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Customer Engagement Associate Jobs in Iowa (NOW HIRING)

T-Mobile

Mobile Associate, Store-in-Store

Dubuque, IA · On-site

$18/hr

Job Overview Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible ... Customer Engagement (Required) * Customer Needs Identification (Required) * Customer Referrals ...

Blue Compass RV Des Moines

RV Sales Associate

Altoona, IA · On-site

$13.50 - $18.25/hr

We are looking for high-energy, driven Sales Associates to join our team and take ownership of the ... Strong phone sales and customer engagement skills * Experience using CRM systems to manage pipeline ...

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All JobsCustomer Engagement Associate JobsCustomer Engagement Associate Jobs in Iowa

Customer Engagement Associate information

See Iowa salary details

$21.6K

$44.1K

$68.1K

How much do customer engagement associate jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer engagement associate in Iowa is $44,110.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,800.00 and $52,100.00 per year, depending on experience, location, and employer.

What is a customer engagement associate?

Customer Engagement Associates are professionals who interact with customers to enhance their experience, resolve inquiries, and build lasting relationships. They often handle communications across various channels such as phone, email, chat, or social media. Their main goal is to ensure customers are satisfied with products or services, and to represent the company in a positive manner. Customer Engagement Associates may also collect feedback and provide insights to help improve products or services. The role requires strong communication, problem-solving, and interpersonal skills.

How does a customer engagement associate typically collaborate with other departments to enhance the customer experience?

Customer Engagement Associates frequently work closely with teams such as sales, marketing, and product support to ensure a seamless customer journey. They relay customer feedback to relevant departments, help coordinate outreach campaigns, and may participate in cross-functional meetings to discuss customer trends or challenges. This collaboration helps identify opportunities for improvement and ensures that the customer's voice is represented across the organization. Building strong relationships with internal teams is key to driving customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a customer engagement associate, and why are they important?

To thrive as a Customer Engagement Associate, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, active listening, and a positive attitude help you build rapport with customers and resolve issues efficiently. These competencies ensure customer satisfaction, foster loyalty, and contribute to the company's reputation and success.

What is the difference between Customer Engagement Associate vs Customer Service Representative?

AspectCustomer Engagement AssociateCustomer Service Representative
Primary FocusBuilding customer relationships, engagement, and loyaltyHandling customer inquiries, troubleshooting, and support
Skills & CredentialsCommunication, interpersonal skills, CRM familiarityCommunication, problem-solving, product knowledge
Work EnvironmentSales, marketing, or customer success teamsCall centers, support desks, retail
Industry UsageMarketing, retail, tech companiesRetail, telecom, banking

While both roles involve customer interaction, a Customer Engagement Associate focuses on fostering ongoing relationships and enhancing customer loyalty, often working proactively. In contrast, a Customer Service Representative primarily responds to customer inquiries and resolves issues reactively. Understanding these differences helps in choosing the right career path or job search focus.

What cities in Iowa are hiring for Customer Engagement Associate jobs?

Cities in Iowa with the most Customer Engagement Associate job openings:

Customer Engagement Associate jobs near you
Infographic showing various Customer Engagement Associate job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,110 per year, or $21.2 per hour.

Microsoft D365 Customer Engagement Director

RSM

Des Moines, IA

Full-time

Posted 9 days ago

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

RSM is seeking a Director to join our MicrosoftD365 CE Consulting Practice. This is an excellent leadership opportunity if you're a self-starter who likes to take the initiative in the planning and implementation of innovative ideas with current and prospective clients. The objective of this position is to provide a positive impact to our growing Microsoft Dynamics client base while supporting a number of D365 CE initiatives in the market.

Basic Qualifications:

  • 7+ years of experience implementing Microsoft CRM or D365 CE required
  • Microsoft D365 CE implementation experience (multiple projects)
  • Analyze front office processes (sales, marketing and customer service) toidentify opportunities for improvement
  • Perform gap analysis between a client's requirements and the functionalitywithin Microsoft D365 CE
  • Configure the application to meet a client's requirements using the MicrosoftD365 CE
  • Demonstrated ability to take initiative and manage the consulting team aswell as the client team and develop strong working relationships with clients while mentoring the consultants deployed on the project
  • Superior organizational, writing, interpersonal and communication skills, attention to details, ability to multi-task and meet deadlines
  • Implement and deploy Microsoft D365 CE
  • Knowledge of and proficiency with the native configuration and customizationtools exposed from Microsoft D365 CE
  • Implementation of proper quality assurance processes including unit andexploratory tests of all new development efforts and debugging/research/identification of suspected bugs
  • Developing Microsoft D365 CE strategies, best practices and approaches
  • Design and integrate business processes and data flows between MicrosoftD365 CE applications and other applications, such as back office/ERP applications

Preferred Qualifications:

  • Demonstrated ability to take initiative and work in a self-directed mannerand develop strong working relationships with clients
  • Relevant, hands-on work related experience working within a team environment
  • Desire to learn, grow and exceed both management and client expectations
  • Superior organizational, writing, interpersonal and communication skills,attention to details, ability to multi-task and meet deadlines
  • Prior experience, background and interest in sales, business development andpractice development a plus

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $134,000 - $269,000

Individualsselected for this role will be eligible for a discretionary bonus based on firm and individual performance.

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