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Customer Engagement Associate Jobs in Alabama (NOW HIRING)

Tuskegee University

Through these efforts, the Alumni Engagement Associate contributes to strengthening alumni ... Strong customer service orientation and responsiveness. * Ability to manage scheduling, travel ...

Roses Discount Stores

Customer Service Associate

Brewton, AL · On-site

$11.50 - $16/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Talladega, AL · On-site

$13.50 - $18.50/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Mobile, AL · On-site

$14.50 - $19.75/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Kinsey, AL · On-site

$13.25 - $18.25/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Montevallo, AL · On-site

$14.25 - $19.75/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Chickasaw, AL · On-site

$14.25 - $19.75/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Irondale, AL · On-site

$12.25 - $17/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Gadsden, AL · On-site

$11.75 - $16.25/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Birmingham, AL · On-site

$13.50 - $18.75/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Selma, AL · On-site

$13 - $18/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Opelika, AL · On-site

$13.25 - $18.25/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Greensboro, AL · On-site

$10.75 - $14.75/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Huntsville, AL · On-site

$13.75 - $19/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Montgomery, AL · On-site

$14.25 - $19.75/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Lafayette, AL · On-site

$12.75 - $17.50/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

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Showing results 1-20

All JobsCustomer Engagement Associate JobsCustomer Engagement Associate Jobs in Alabama

Customer Engagement Associate information

See Alabama salary details

$20.8K

$42.6K

$65.7K

How much do customer engagement associate jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer engagement associate in Alabama is $42,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,600.00 and $50,300.00 per year, depending on experience, location, and employer.

What is a customer engagement associate?

Customer Engagement Associates are professionals who interact with customers to enhance their experience, resolve inquiries, and build lasting relationships. They often handle communications across various channels such as phone, email, chat, or social media. Their main goal is to ensure customers are satisfied with products or services, and to represent the company in a positive manner. Customer Engagement Associates may also collect feedback and provide insights to help improve products or services. The role requires strong communication, problem-solving, and interpersonal skills.

How does a customer engagement associate typically collaborate with other departments to enhance the customer experience?

Customer Engagement Associates frequently work closely with teams such as sales, marketing, and product support to ensure a seamless customer journey. They relay customer feedback to relevant departments, help coordinate outreach campaigns, and may participate in cross-functional meetings to discuss customer trends or challenges. This collaboration helps identify opportunities for improvement and ensures that the customer's voice is represented across the organization. Building strong relationships with internal teams is key to driving customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a customer engagement associate, and why are they important?

To thrive as a Customer Engagement Associate, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, active listening, and a positive attitude help you build rapport with customers and resolve issues efficiently. These competencies ensure customer satisfaction, foster loyalty, and contribute to the company's reputation and success.

What is the difference between Customer Engagement Associate vs Customer Service Representative?

AspectCustomer Engagement AssociateCustomer Service Representative
Primary FocusBuilding customer relationships, engagement, and loyaltyHandling customer inquiries, troubleshooting, and support
Skills & CredentialsCommunication, interpersonal skills, CRM familiarityCommunication, problem-solving, product knowledge
Work EnvironmentSales, marketing, or customer success teamsCall centers, support desks, retail
Industry UsageMarketing, retail, tech companiesRetail, telecom, banking

While both roles involve customer interaction, a Customer Engagement Associate focuses on fostering ongoing relationships and enhancing customer loyalty, often working proactively. In contrast, a Customer Service Representative primarily responds to customer inquiries and resolves issues reactively. Understanding these differences helps in choosing the right career path or job search focus.

What cities in Alabama are hiring for Customer Engagement Associate jobs?

Cities in Alabama with the most Customer Engagement Associate job openings:

Customer Engagement Associate jobs near you
Infographic showing various Customer Engagement Associate job openings in Alabama as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,566 per year, or $20.5 per hour.

Alumni Engagement Coordinator

Tuskegee University

On-site

Full-time

Re-posted 10 days ago

Job description

Position Details
To create a Posting, first complete the information on this screen, then click the Next button or select the page in the left hand navigation menu. Proceed through all sections completing all necessary information. To submit the Posting to Human Resources, you must go to the Posting Summary Page by clicking on the Next button until you reach the Posting Summary Page or select Posting Summary Page from the left navigation menu. Once a summary page appears, hover your mouse over the orange Action button for a list of possible approval step options.
Position Information
Position Title
Alumni Engagement Coordinator
Status
Full Time
Job Summary
The Alumni Engagement Associate is a stewardship-centered, non-fundraising professional responsible for supporting alumni engagement initiatives that strengthen lifelong connection between alumni and Tuskegee University. This position serves both as a program support professional for alumni engagement initiatives and administrative support to the Senior Director of Alumni and Constituent Engagement, assisting with daily office operations, scheduling, communications, and logistical coordination.
A central responsibility of this role is working collaboratively with Tuskegee University's colleges and schools, Career Services, and campus partners to increase alumni engagement and volunteerism. The position helps connect alumni expertise and experience with current students through mentoring opportunities, career conversations, professional networking, and volunteer engagement initiatives.
Through these efforts, the Alumni Engagement Associate contributes to strengthening alumni relationships, increasing alumni participation, and building a culture of alumni involvement that supports the mission and long-term success of Tuskegee University.
Essential Job Duties
  • Assist in coordinating alumni engagement programs, class reunions, and alumni events.
  • Work collaboratively with colleges and schools across the university to identify opportunities for alumni engagement and volunteer involvement within academic programs.
  • Partner with Career Services to facilitate alumni participation in mentoring programs, career panels, networking opportunities, and student engagement initiatives.
  • Support initiatives that connect alumni with students through mentorship, career guidance, internships, and professional development opportunities.
  • Assist in identifying and supporting alumni volunteers who can contribute to university programs, student engagement activities, and academic initiatives.
  • Collaborate wi.th academic units, campus partners, and alumni leaders to strengthen alumni involvement in the life of the university.
  • Support planning and execution of alumni networking events, reunions, and engagement initiatives.
  • Maintain accurate records of alumni engagement activities, volunteer participation, and program outcomes.
  • Assist with outreach and communications to alumni audiences regarding engagement opportunities and programs.
  • Assist with post-event evaluations and continuous improvement of alumni engagement initiatives.
  • Serve as administrative support to the Senior Director of Alumni and Constituent Engagement.
  • Answer phones and assist with general inquiries related to alumni engagement programs and initiatives.
  • Assist with scheduling meetings and managing the Senior Director's calendar as needed.
  • Coordinate travel arrangements, expense documentation, and travel-related logistics.
  • Assist with preparing and processing requisitions and administrative documentation.
  • Help prepare materials for meetings, alumni programs, and engagement initiatives.
  • Maintain organized records and files related to alumni engagement activities.

Qualifications (Education, Experience and Specialized Training)
  • High school diploma or equivalent required.

Preferred Qualifications
  • Associate's or bachelor's degree preferred.
  • Experience in alumni relations, higher education engagement, event coordination, or administrative support roles.
  • Experience working with student engagement programs, career services, or volunteer initiatives preferred.

Physical Demands
Skills and Attributes
  • Strong written and verbal communication skills.
  • Strong organizational and administrative coordination skills.
  • Ability to manage multiple projects and deadlines simultaneously.
  • Ability to build relationships with alumni, volunteers, faculty, staff, and students.
  • Ability to collaborate effectively with academic units and Career Services.
  • Strong customer service orientation and responsiveness.
  • Ability to manage scheduling, travel logistics, and administrative documentation.
  • Ability to work independently and collaboratively in a professional office environment.
  • Basic proficiency with databases, spreadsheets, and office software.

Posting Detail Information
Posting Number
s1015
Will this position required travel?
yes
Will this position required night, weekend, and after hour work?
yes
Will this positon be supported using grants or contract funding?
no
Number of Vacancies
Desired Start Date
Position End Date (if temporary)
Open Date
08/18/2026
Close Date
12/31/2026
Open Until Filled
No
Special Instructions Summary
Each applicant, including all current employees, must complete and submit the following documents:
  • Tuskegee University employment application
  • Cover Letter
  • Resume/CV
  • Recommendation letters
  • Copies of unofficial transcripts.
  • Please note that official transcripts(s) will be required upon hire

Quick Link for Internal Postings
https://tuskegee.peopleadmin.com/postings/3684

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