Customer Enablement Engineer Jobs in Florida (NOW HIRING)

Company Overview

TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation, and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the AI-Native MDR landscape.

We’re a fast-growing startup backed by industry experts and top-tier investors led by Crosspoint Capital Partners and also backed by Shield Capital, DTCP (formerly Deutsche Telekom Capital Partners), Deepwork Capital, and the Florida Opportunity Fund. Seed round led by Andreessen Horowitz (a16z). As an early employee, you’ll play a meaningful role in defining and building our culture. Get in on the ground floor. We’re a small but well-funded team that just raised a substantial round – joining now comes with limited risk and unlimited upside.

As an AI Enablement Engineer at TENEX, you will partner with our current AI Engineer to build TENEX's internal AI platform: the reusable tools, integrations, and AI work companion that help every TENEX'er do their best work. You will partner with teams across the company to surface needs that shape our platform roadmap, then own that roadmap and ship against it predictably. This role is internal-facing. Your "customers" are your colleagues, and your impact is measured by how much faster, smarter, and more leveraged TENEX becomes because of the platform you build.

This role is right for someone who finds satisfaction in building systems that scale beyond themselves, who would rather embed AI fluency across the company than be the only person who can do this work.

Culture is one of the most important things at TENEX.AI. Explore our culture deck at culture.tenex.ai to witness how we embody it, prioritizing the irreplaceable collaboration and community of in-person work.

Location: This role will require Monday through Thursday onsite in our Kansas City office (preferred), with San Jose or Sarasota, FL also considered. WFH Friday. Candidates must live in or be willing to relocate to one of these three cities.

Job Responsibilities

• Build and evolve TENEX's internal AI platform: a reusable foundation of tools, custom skills, Claude Projects, integrations, and department-specific specialists that scale AI impact across every team.
• Partner with teams across TENEX (Sales, Customer Success, Marketing, Finance, Legal, HR, Detection Engineering, Security Operations, Forward-Deployed Engineering) to surface needs that shape our internal AI platform roadmap.
• Own and execute against a published roadmap. Predictable, visible execution is a core expectation of this role.
• Maintain, expand, and refine our AI work companion based on user feedback and emerging needs.
• Build integrations between Claude and our internal tools (e.g., Ashby, Wonderlic, Fireflies, Asana, Google Chat) using webhooks, MCP connectors, and APIs. Favor reusable patterns over one-off solutions.
• Run enablement: training sessions, documentation, AMAs, and 1:1 onboarding to help every TENEX'er become more AI-native.
• Contribute to AI governance, monitoring, and security tooling decisions as TENEX scales its AI usage.

Required Skills & Qualifications

Anthropic Claude ecosystem expertise

• Has shipped real work using Anthropic's Claude products, including Claude.ai, Claude Code, Cowork, Projects, custom skills, and MCP connectors. Tutorial-level familiarity is not enough. You should be able to point to things you've built that are actually in use by other people.
• Comfortable using Claude Code for technical work, including building scripts, integrations, and tooling.
• Strong prompt engineering instincts and an ability to translate vague user needs into clear, scoped AI workflows.
• Familiarity with Gemini Enterprise is a plus, as we also use it.

Engineering fundamentals

• 5+ years of experience in software development. Python is preferred. Comfort with REST APIs, webhooks, and JSON-based integrations is required.
• Comfortable working across the integration surface: reading API docs, configuring webhooks, debugging auth flows, building lightweight services that connect tools together.
• Familiarity with version control (Git/GitHub) and modern engineering practices.
• Demonstrated ability to design and build for reuse. You see common patterns across requests and abstract them into platform capabilities rather than building one-off solutions every time.

Security and data handling

• Strong instincts for protecting sensitive data. You understand that internal AI workflows must be designed with strict guardrails around what data they can access, especially when customer information, employee information, or internal IP could be in scope. You build accordingly.
• Demonstrated production experience working with sensitive data (PII, customer data, internal IP, or regulated data). You can speak to specific decisions you've made to protect it.
• Familiarity with AI-specific security risks: prompt injection, data leakage to third-party LLMs, unsanctioned tool use, output misuse. You consider these risks proactively, not retroactively.
• Working knowledge of secrets management, secure SDLC practices, and the basics of compliance frameworks (e.g., SOC 2).

Communication and cross-functional skills

• Can sit with a CSM, finance lead, recruiter, or executive and translate their workflow into something AI can help with, without condescension, without overengineering, and without losing patience.
• Comfortable presenting to groups: running training sessions, demoing new tools at all-hands meetings, hosting AMAs.
• Strong written communication. You will write documentation, policy drafts, status updates, and company-facing announcements.
• Comfortable saying "no" or "not yet" when an idea isn't ready, scoped, or appropriately resourced.

Nice-to-have

• Experience building or maintaining an internal AI platform at another company.
• Familiarity with Asana, Atlassian (Jira/Confluence), Google Chat, Google Workspace, Salesforce, Ashby, or other common B2B SaaS tools we integrate with.
• Background in change management, technical writing, or internal enablement.
• Experience with cybersecurity, even at a basic level, since several of our internal workflows involve our security and detection teams.
• Hands-on experience with AI governance, AI security tooling, or AI usage monitoring platforms.

Soft skills

• Strong consultative instincts. You naturally ask "why" and "what does success look like" before building.
• Curious about other people's work. Energized by helping non-technical teammates use AI effectively.
• Self-directed. You will not have someone managing your daily work, and you will be expected to triage, prioritize, and execute independently.
• Bias toward shipping, paired with predictable execution. We move fast, iterate, and deliver against committed timelines.
• Platform mindset. You think about how to make your work multiply through other people rather than scaling only with your own time.

Education & Certifications

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Anthropic certifications, AI/ML certifications, or security-related credentials are a plus but not required.