Customer Support Supervisor Location: Auburn Hills, MI Schedule: Hybrid after training (3 days onsite, 2 days remote) Benefits: Medical, Dental, Vision, 401(k) with Company Match, Paid Time Off,
Customer Support Supervisor Location: Auburn Hills, MI Schedule: Hybrid after training (3 days onsite, 2 days remote) Benefits: Medical, Dental, Vision, 401(k) with Company Match, Paid Time Off,
CDP Strategy & Digital Personalization- Director
Detroit, MI · On-site
$122K - $504K/yr
Industry/Sector Not Applicable Specialism IFS - Clients & Markets Management Level Director Job Description & Summary The Opportunity As a Customer Data Platform (CDP) Strategy & Digital
CDP Strategy & Digital Personalization- Director
Detroit, MI · On-site
$122K - $504K/yr
Industry/Sector Not Applicable Specialism IFS - Clients & Markets Management Level Director Job Description & Summary The Opportunity As a Customer Data Platform (CDP) Strategy & Digital
Senior Product Manager, Marketing Platforms
$118K - $156K/yr
AtGeneral Motors,our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be
Senior Product Manager, Marketing Platforms
$118K - $156K/yr
AtGeneral Motors,our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be
Senior Product Manager, Marketing Platforms
Warren, MI · On-site
$113K - $148K/yr
At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We're
Senior Product Manager, Marketing Platforms
Warren, MI · On-site
$113K - $148K/yr
At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We're
Customer Service Representative (Hybrid)
Wixom, MI · On-site
$15.25 - $20.75/hr
Responsibilities * Answers service phone calls to our dedicated scheduling line and books appointments * Responds professionally and politely to customer inquiries and if necessary transfers them to
Customer Service Representative (Hybrid)
Wixom, MI · On-site
$15.25 - $20.75/hr
Responsibilities * Answers service phone calls to our dedicated scheduling line and books appointments * Responds professionally and politely to customer inquiries and if necessary transfers them to
CDP Strategy & Digital Personalization- Director
Grand Rapids, MI · On-site
$122K - $504K/yr
Industry/Sector Not Applicable Specialism IFS - Clients & Markets Management Level Director Job Description & Summary The Opportunity As a Customer Data Platform (CDP) Strategy & Digital
CDP Strategy & Digital Personalization- Director
Grand Rapids, MI · On-site
$122K - $504K/yr
Industry/Sector Not Applicable Specialism IFS - Clients & Markets Management Level Director Job Description & Summary The Opportunity As a Customer Data Platform (CDP) Strategy & Digital
Customer Support Specialist
Bath, MI · On-site
$16.25 - $22/hr
Customer Support Specialist Company Overview : BS&A Software, a leading software organization with proven technology, is dedicated to providing cutting-edge solutions to local governments and utility
Customer Support Specialist
Bath, MI · On-site
$16.25 - $22/hr
Customer Support Specialist Company Overview : BS&A Software, a leading software organization with proven technology, is dedicated to providing cutting-edge solutions to local governments and utility
Customer Service Representative
Waterford, MI · On-site
$16.25 - $22/hr
Position Purpose: The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in
Customer Service Representative
Waterford, MI · On-site
$16.25 - $22/hr
Position Purpose: The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in
Customer Service Representative
$16.25 - $22/hr
Position Purpose: The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in
Customer Service Representative
$16.25 - $22/hr
Position Purpose: The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in
Customer Success Specialist
Detroit, MI · On-site
Who we are: At Entyre Care, we believe family caregivers are heroes - and they deserve a system that treats them like it. Our mission is simple and urgent: help families care for their loved ones at
Customer Success Specialist
Detroit, MI · On-site
Who we are: At Entyre Care, we believe family caregivers are heroes - and they deserve a system that treats them like it. Our mission is simple and urgent: help families care for their loved ones at
Customer Success Specialist
Detroit, MI · On-site
$65K - $70K/yr
Who we are: At Entyre Care, we believe family caregivers are heroes - and they deserve a system that treats them like it. Our mission is simple and urgent: help families care for their loved ones at
Customer Success Specialist
Detroit, MI · On-site
$65K - $70K/yr
Who we are: At Entyre Care, we believe family caregivers are heroes - and they deserve a system that treats them like it. Our mission is simple and urgent: help families care for their loved ones at
FocusKPI is looking for a Marketing Operations Analyst to join one of our clients, a high-tech SaaS company. As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll
FocusKPI is looking for a Marketing Operations Analyst to join one of our clients, a high-tech SaaS company. As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll
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Marketing Operations Analyst
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FocusKPI is looking for a Marketing Operations Analyst to join one of our clients, a high-tech SaaS company. As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll
FocusKPI is looking for a Marketing Operations Analyst to join one of our clients, a high-tech SaaS company. As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll
FocusKPI is looking for a Marketing Operations Analyst to join one of our clients, a high-tech SaaS company. As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll
Customer Data information
What is the difference between Customer Data vs Customer Support Specialist?
| Aspect | Customer Data | Customer Support Specialist |
|---|---|---|
| Primary Role | Collecting, analyzing, and managing customer information | Assisting customers with inquiries, troubleshooting, and support |
| Required Skills | Data analysis, database management, attention to detail | Communication, problem-solving, customer service |
| Work Environment | Data teams, analytics departments, office settings | Customer service centers, call centers, office settings |
| Common Certifications | Data analysis certifications, CRM software training | Customer service certifications, communication skills training |
Customer Data professionals focus on managing and analyzing customer information to support marketing and business decisions, while Customer Support Specialists directly assist customers with their issues. Both roles are essential in customer-centric industries but serve different functions within the customer experience ecosystem.
What are the most commonly searched types of Customer Data jobs in Michigan? The most popular types of Customer Data jobs in Michigan are:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 4 days ago
Pella rating
7.6
Based on 131 frontline employees who took The Breakroom Quiz
226th of 536 rated manufacturers
Job description
Customer Support Supervisor
Location: Auburn Hills, MI
Schedule: Hybrid after training (3 days onsite, 2 days remote)
Benefits: Medical, Dental, Vision, 401(k) with Company Match, Paid Time Off, Career Development Opportunities
Lead People. Drive Results. Build Your Career.
We're seeking a motivated and people-focused Customer Support Supervisor to lead our customer support and order fulfillment operations in Auburn Hills, Michigan. This is an excellent opportunity for a proven leader who thrives on developing teams, driving accountability, improving processes, and delivering an exceptional customer experience.
The ideal candidate is a strong communicator with a passion for coaching and mentoring others. We're looking for someone known for their consistency, follow-through, and ability to hold themselves and their team accountable while building trust and engagement. This role offers significant visibility within the organization and tremendous opportunity for long-term career growth.
What You'll Do
As the Customer Support Supervisor, you will oversee the daily operations of customer support and order fulfillment while leading a team responsible for delivering a seamless experience to customers. You will partner closely with sales, operations, warehouse teams, vendors, and customers to ensure service excellence and operational efficiency.
Key Responsibilities
- Lead, coach, and develop a team of non-exempt employees, including hiring, onboarding, performance management, training, development planning, scheduling, payroll reporting, and employee engagement.
- Foster a culture of accountability, professionalism, consistency, and customer focus.
- Ensure customer orders, service requests, project coordination, delivery activities, and support functions are executed accurately and efficiently.
- Drive customer satisfaction by creating experiences that exceed expectations in responsiveness, professionalism, and ease of doing business.
- Monitor and deliver department-specific performance metrics and operational goals.
- Analyze operational and customer data to identify trends, opportunities, and future business needs.
- Assist in the development and implementation of processes, policies, and procedures that improve operational effectiveness and customer satisfaction.
- Lead and support continuous improvement initiatives across all areas of responsibility.
- Identify and implement technologies and tools that improve workflow efficiency and customer service outcomes.
- Partner with branch sales teams, customers, vendors, and internal departments to ensure seamless communication and execution.
- Assist with budgeting activities and cost-center planning.
- Participate in company safety initiatives, audits, reporting, and policy implementation as needed.
- Support inventory planning, physical inventory activities, reporting, and operational accuracy.
What Makes You Successful
You are a hands-on leader who enjoys developing others and creating structure within a fast-paced environment. You don't let details fall through the cracks and are known for following commitments through to completion.
Desired Skills & Qualifications
- Strong leadership experience managing, coaching, and developing employees.
- Demonstrated success creating accountability and driving team performance.
- Excellent organizational skills with strong attention to detail and follow-through.
- Ability to remain calm and make sound decisions in urgent customer situations.
- Strong problem-solving and analytical capabilities.
- Ability to build trust and credibility with employees, customers, and business partners.
- Effective verbal and written communication skills.
- Comfortable navigating change and leading process improvement initiatives.
- Strong customer service mindset with a commitment to excellence.
- Proficiency with Microsoft Office and the ability to learn internal systems and applications.
- Ability to interpret operational and financial performance data.
Qualifications
- Bachelor's degree preferred; equivalent combination of education and relevant experience will be considered.
- 3-5 years of related leadership, customer support, operations, order fulfillment, logistics, or service management experience.
- Experience supervising employees and managing performance in a customer-focused environment.
- Ability to work flexible hours, including occasional evenings and weekends, as business needs require.
Physical Requirements
- Regular use of computers, phones, and other office equipment.
- Frequent sitting, speaking, listening, and reaching.
- Occasional standing, walking, bending, and lifting up to 25 pounds.
- Ability to work in both office and warehouse environments as needed.
Why Join Us?
This is more than a supervisor position. It's an opportunity to build a high-performing team, make a meaningful impact on the customer experience, and position yourself for future leadership opportunities within a growing organization.
If you're a leader who values ownership, consistency, accountability, and developing people, we'd love to hear from you.
Apply today and help lead a team committed to delivering exceptional customer experiences every day.
About Pella
Sourced by ZipRecruiter
Pella Corporation, headquartered in Pella, IA, is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing, and installing quality windows and doors for new construction, remodeling, and replacement applications. Founded in 1925, Pella is a family-owned and professionally managed privately held company, known for its history of innovation, making outstanding products, providing quality service, and delivering on customer satisfaction. The company is committed to incorporating new technologies, increasing productivity, and practicing environmental stewardship.
Industry
Building materials and garden equipment dealers
Company size
5,001 - 10,000 Employees
Headquarters location
Pella, IA, US
Year founded
1925