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Customer Consultant Inbound Jobs in Michigan (NOW HIRING)

Toll Brothers, Inc.

Customer Care Consultant

Novi, MI · On-site

$18.50 - $23/hr

The Customer Care Consultant provides "Tier Two", second-level support for homeowner service ... Provide second level support for inbound homeowner service items for their area of coverage

Toll Brothers Inc

Customer Care Consultant

Novi, MI · On-site

$18.50 - $23/hr

The Customer Care Consultant provides "Tier Two", second-level support for homeowner service ... Provide second level support for inbound homeowner service items for their area of coverage

Toll Brothers, Inc.

Customer Care Consultant

Novi, MI · On-site

$18.50 - $23/hr

The Customer Care Consultant provides "Tier Two", second-level support for homeowner service ... Provide second level support for inbound homeowner service items for their area of coverage

Hiregy

Inbound Call Center Sales Hybrid

Caledonia, MI · On-site

$100K/yr

Inbound Sales Consultant Customers calling in to buy insurance (auto, home, renters)- Quality leads - Close 1 out of 5 calls - Plus base pay! Paid training + company-sponsored will obtain P&C License ...

Guardian Alarm

Customer Retention Specialist

Southfield, MI · On-site

$13 - $18/hr

Manage inbound and outbound customer retention opportunities with the goal of reducing ... Utilize consultative selling and negotiation techniques to present value-based options that support ...

Guardian Alarm

Customer Retention Specialist

Southfield, MI · On-site

$13 - $18/hr

Manage inbound and outbound customer retention opportunities with the goal of reducing ... Utilize consultative selling and negotiation techniques to present value-based options that support ...

Schoenherr Roofing

In-Home Sales Consultant

Romeo, MI · On-site

Provide a seamless, high-quality customer onboarding experience from start to finish. What You Must ... Inbound, qualified warm leads assigned to you daily * Rapid career advancement paths in a booming ...

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Customer Consultant Inbound information

What is the difference between Customer Consultant Inbound vs Customer Service Representative?

AspectCustomer Consultant InboundCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma or equivalent; certifications are optional
Work EnvironmentCall centers, remote or office settings, handling inbound customer inquiriesCall centers, retail, or office settings, handling inbound customer issues
Employer & Industry UsageRetail, telecom, banking, and service industriesRetail, telecom, healthcare, and other service sectors
Common Search & Comparison IntentYesYes

Customer Consultant Inbound and Customer Service Representative roles both involve assisting customers via inbound calls. However, Customer Consultant Inbound often emphasizes providing tailored solutions and upselling, while Customer Service Representatives focus on resolving issues and answering questions. Both roles require strong communication skills and customer-focused credentials, but the specific responsibilities and industry usage may vary slightly.

What is the role of inbound customer consultant?

An inbound customer consultant handles customer inquiries and support through phone, email, or chat, providing solutions and information about products or services. They often use customer relationship management (CRM) tools and require good communication skills to ensure customer satisfaction and issue resolution.

What cities in Michigan are hiring for Customer Consultant Inbound jobs?

Cities in Michigan with the most Customer Consultant Inbound job openings:

Customer Consultant Inbound jobs near you

Senior Sales Consultant - Inbound Leads Provided

Traverse City, MI • On-site

SLAMcore
See more jobs at SLAMcoreexternal

Other

Posted 6 days ago

Job description

Senior Sales Consultant – Inbound Leads Provided Traverse City, MI Full-time Job Summary

We are looking for an experienced and results-oriented Senior Sales Consultant to manage and convert inbound leads provided by the company. The candidate will be responsible for understanding customer requirements, providing suitable solutions, conducting consultations, following up with prospects, and converting qualified leads into successful sales.

The ideal candidate should have strong communication, negotiation, relationship-building, and closing skills, with a proven track record in sales.

Key Responsibilities
  • Handle and respond promptly to inbound leads provided by the company.
  • Contact potential customers through phone calls, WhatsApp, email, and meetings.
  • Understand customer requirements, budgets, timelines, and expectations.
  • Present suitable products, services, construction solutions, or project offerings.
  • Conduct sales consultations and explain pricing, specifications, benefits, and processes.
  • Prepare and share quotations and proposals in coordination with the relevant teams.
  • Follow up systematically with prospects and maintain a healthy sales pipeline.
  • Convert qualified leads into confirmed orders, contracts, or projects.
  • Negotiate pricing and commercial terms within approved company guidelines.
  • Build and maintain strong relationships with existing and prospective customers.
  • Coordinate with estimation, technical, project, operations, and finance teams to ensure smooth execution.
  • Maintain accurate customer information, follow-up records, and sales reports in CRM/software.
  • Achieve monthly, quarterly, and annual sales targets.
  • Track lead conversion, follow-up status, and reasons for lost opportunities.
  • Identify opportunities for upselling, cross-selling, and repeat business.
  • Stay updated on market trends, competitors, customer requirements, and industry developments.
  • Participate in client meetings, presentations, site visits, and sales discussions when required.
Key Performance Indicators (KPIs)
  • Monthly and quarterly sales achievement.
  • Inbound lead-to-customer conversion rate.
  • Number and value of orders/projects closed.
  • Follow-up and response time for inbound leads.
  • Sales pipeline value.
  • Average deal value.
  • Customer retention and repeat business.
  • Achievement of individual and team sales targets.
Required Skills
  • Excellent verbal and written communication skills.
  • Strong sales consultation and closing abilities.
  • Good negotiation and persuasion skills.
  • Customer-focused approach.
  • Strong follow-up and relationship-management skills.
  • Ability to understand customer requirements and recommend appropriate solutions.
  • Good knowledge of MS Office and CRM systems.
  • Strong presentation and interpersonal skills.
  • Ability to work independently and meet sales targets.
  • Good commercial awareness and problem-solving ability
Education & Experience
  • Bachelor's degree in Business Administration, Marketing, Civil Engineering, Construction Management, or a related field.
  • 6+ years of relevant sales experience, preferably in construction, real estate, building materials, interiors, infrastructure, or related industries.
  • Experience handling inbound leads and converting them into sales will be preferred.
  • Candidates with a consistent record of achieving sales targets are highly desirable.
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