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Customer Care Associate Jobs in Rosedale, MD (NOW HIRING)

Select Eye Care

Patient Care Associate

Elkridge, MD · On-site

$18 - $20/hr

The Patient Care Associate is responsible for the Front Desk and greeting the patients as they ... Exceptional customer service skills. * Ability to perform in a fast-paced environment.

Applied Technology Services

Be Seen First

Customer Care Representative

Middle River, MD · On-site

$45K - $60K/yr

Who We're Looking For ATS is seeking a customer-focused Customer Care Representative to serve as ... Associate or bachelor's degree, or an equivalent combination of education and relevant work ...

Pep Boys

Automotive Customer Service Advisor

Dundalk, MD · On-site

$16 - $19.80/hr

Under the direction of Management, assists in various aspects of customer care, work order and ... Effectively communicate with all associates, management, and customers; interprets and retains ...

Pep Boys

Automotive Customer Service Advisor

Bel Air, MD · On-site

$16 - $19.80/hr

Under the direction of Management, assists in various aspects of customer care, work order and ... Effectively communicate with all associates, management, and customers; interprets and retains ...

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All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Rosedale, MD

Customer Care Associate information

See Rosedale, MD salary details

$8

$16

$26

How much do customer care associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for customer care associate in Rosedale, MD is $16.44, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.46 per hour, depending on experience, location, and employer.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are the most commonly searched types of Customer Care jobs in Rosedale, MD?

The most popular types of Customer Care jobs in Rosedale, MD are:

What cities near Rosedale, MD are hiring for Customer Care Associate jobs?

Cities near Rosedale, MD with the most Customer Care Associate job openings:

Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Rosedale, MD as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $34,190 per year, or $16.4 per hour.

Patient Care Associate

Select Eye Care

Elkridge, MD • On-site

$18 - $20/hr

Full-time

Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Overview
At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values - PATIENTS.
We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for the Front Desk and greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.
Responsibilities
What You Will Do:
  • Greeting patients professionally, both in person and on the phone
  • Quickly answering or properly referring questions and issues
  • Optimizing provider schedules and patient satisfaction with efficient scheduling
  • Notifying providers of patient arrivals
  • Comforting patients by anticipating anxieties and effectively answering questions
  • Ensuring availability of treatment information by retrieving and updating patient records
  • Verifying financial records and collecting patient charges while filing and expediting third-party claims
  • Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
  • Provide excellent customer service

Qualifications
$18-20 hr based on experience
What You Will Bring:
  • High School diploma or GED equivalent is required
  • Detail-oriented and ability to multitask
  • Exceptional customer service skills.
  • Ability to perform in a fast-paced environment.
  • Exceptional communication skills, both oral and written.
  • Knowledge of MS Office.
  • Knowledge of electronic medical records software is a plus.
  • Experience in healthcare is preferred but not required. We are willing to train the right candidate.
  • Bi-lingual English/Spanish a plus

What we offer:
  • Competitive compensation package
  • Excellent comprehensive benefits
  • 401(K)
  • Significant eye care discounts
  • Continuing education allowances
  • Career growth and development
  • PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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