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Customer Care Associate Jobs in Provo, UT (NOW HIRING)

Lennar

Customer Care Representative

Lehi, UT · On-site

$15 - $20.50/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... Associates throughout their career. Lennar has been recognized as a Fortune 500 company and ...

Lennar

Customer Care Representative

Lehi, UT · On-site

$15 - $20.50/hr

Customer Care Representative We are Lennar. Lennar is one of the nation's leading homebuilders ... Associates by building quality homes and providing exceptional customer service, giving back to the ...

ARL Inc

Customer Care Representative

Lehi, UT · On-site

$17 - $19/hr

Customer Care Representative - Lehi We are seeking talented individuals to join our expanding ... every customer, sales associate, and internal team. * Assist B2B customers promptly and ...

Intermountain Health

Nutrition Care Associate PRN

Lehi, UT · On-site

$17.68 - $22.99/hr

Demonstrated ability to provide exceptional customer service (preferred) Physical Requirements ... Actual hourly rate dependent upon experience. $17.68 - $22.99 We care about your well-being - mind ...

Imh

Nutrition Care Associate PRN

Lehi, UT · On-site

$17.68 - $22.99/hr

Demonstrated ability to provide exceptional customer service (preferred) Physical Requirements ... Actual hourly rate dependent upon experience. $17.68 - $22.99 We care about your well-being - mind ...

Imh

Nutrition Care Associate PRN

Riverton, UT · On-site

$17.68 - $22.99/hr

Demonstrated ability to provide exceptional customer service (preferred) Physical Requirements ... Actual hourly rate dependent upon experience. $17.68 - $22.99 We care about your well-being - mind ...

Tjx

Customer Service Associate

Sandy, UT · On-site

$13 - $17.10/hr

Observes accurate checkout procedures for customers and Associates * Communicates shrink-related ... HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid ...

TJX Companies

Customer Service Associate

Sandy, UT · On-site

$13 - $17.10/hr

Observes accurate checkout procedures for customers and Associates * Communicates shrink-related ... HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid ...

Savers Value Village

Customer Service Associate

Midvale, UT · On-site

$13.75 - $18.75/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... Programs to stop smoking, diabetes management coaching, and on demand care options. * A 401k plan ...

Savers | Value Village

Customer Service Associate

Orem, UT · On-site

$12.50 - $17.50/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... Programs to stop smoking, diabetes management coaching, and on demand care options. * A 401k plan ...

Savers | Value Village

Customer Service Associate

Provo, UT · On-site

$13.75 - $19/hr

Customer Service Associate As one of the largest for-profit thrift operators in the United States ... Programs to stop smoking, diabetes management coaching, and on demand care options. * A 401k plan ...

Savers/Value Village

Customer Service Associate

Draper, UT

$13.50 - $18.75/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... Programs to stop smoking, diabetes management coaching, and on demand care options. * A 401k plan ...

Savers Value Village

Customer Service Associate

Draper, UT · On-site

$13.50 - $18.75/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... Programs to stop smoking, diabetes management coaching, and on demand care options. * A 401k plan ...

Savers Value Village

Customer Service Associate

Orem, UT · On-site

$12.50 - $17.50/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... Programs to stop smoking, diabetes management coaching, and on demand care options. * A 401k plan ...

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Customer Care Associate information

See Provo, UT salary details

$8

$16

$25

How much do customer care associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer care associate in Provo, UT is $16.21, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $18.17 per hour, depending on experience, location, and employer.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are the most commonly searched types of Customer Care jobs in Provo, UT?

The most popular types of Customer Care jobs in Provo, UT are:

What cities near Provo, UT are hiring for Customer Care Associate jobs?

Cities near Provo, UT with the most Customer Care Associate job openings:

Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Provo, UT as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $33,721 per year, or $16.2 per hour.

Customer Care Representative

Lennar

Lehi, UT • On-site

$15 - $20.50/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 12 days ago

Lennar rating

8.0

Company rating: 8.0 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

16th of 80 rated construction

Job description

Customer Care Representative

We are Lennar
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.

A Career that Empowers You to Build Your Future
The Customer Care Representative is a key member of the Lennar Customer Care Team, providing warranty and service support to Homeowners through digital channels. The role is dedicated to enhancing Customer Satisfaction by responding to Homeowner service requests quickly and professionally using remote assessment, digital communication, and virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade Partners is essential for timely and effective issue resolution.


Your Responsibilities on the Team

  • Professionally and promptly handle requests by contacting the Homeowner after reviewingprovided documentation, homesite and case history to ensure familiarity with the matter.

  • Use remote assistance tools to patiently guide Homeowners through troubleshooting,investigative and resolution steps.

  • Share guidance on warranty coverage, out-of-warranty items, and self-help solutions.

  • Document and maintain all findings, including pertinent documents, photos, and correspondence using provided technology to ensure thorough case documentation.

  • Determine the scope of work for warranty repairs, troubleshoot and resolve minor issuesremotely, and coordinate with Trade Partners for further action.

  • Ensure repairs are completed and Homeowners are satisfied through knowledgeable, friendly, and proactive support.

  • Deliver comprehensive support in accordance with Lennar's warranty policies and qualitystandards.

  • Process back charges and EPOs to ensure prompt payment of Trade Partners as needed.

  • Proactively remedy any trade partner scheduling, communication, or payment related issues.

  • Participate in after-hours on-call rotation and expedite emergency repairs, as directed bymanagement.

  • Perform additional duties as assigned to support the overall success of the division.

Your Toolbox

  • Minimum High School or GED required.

  • Excellent verbal and written communication skills.

  • Prior customer service experience required, preferably with a homebuilder.

  • Must possess good organizational and time-management skills, and understand technical aspects of residential construction.

  • Availability to work flexible hours based on business needs, including evenings, weekends, and holidays.

  • Able to analyze problems, determine solutions, and produce desired outcome.

  • Intermediate to advanced PC skills (Microsoft Word and Excel).

  • Must possess professional attitude to represent company in a positive manner.


Contacts
Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners. Regular contact with the public. Frequent external contacts where matters discussed require resourcefulness, patience, clarity and tact.


Physical & Office/Site Presence Requirements:

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities, and activities may change at any time with or without notice.


Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws

#LI-CC1

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

What Lennar employees say

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About Lennar

Sourced by ZipRecruiter

Since 1954, Lennar has built over one million new homes for families across America. We build in some of the nation’s most popular cities, and our communities cater to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or Active Adult.

Industry

Construction

Company size

5,001 - 10,000 Employees

Headquarters location

Miami, FL, US

Year founded

1954

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