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Customer Care Associate Jobs in Portland, OR (NOW HIRING)

VCA Animal Hospitals

Customer Care Representative

Beaverton, OR · On-site

$16.75 - $22.75/hr

... Care Representative (CCR) sets the tone for the practice as we build and maintain each customer ... If you are a current associate, you need to apply through our internal career site. Please log into ...

VCA Animal Hospitals

Customer Care Representative

Beaverton, OR · On-site

$16.75 - $22.75/hr

We emphasize preventative health care and client education.With every opportunity, we aim to exceed ... If you are a current associate, you need to apply through our internal career site. Please log into ...

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All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Portland, OR

Customer Care Associate information

See Portland, OR salary details

$9

$18

$29

How much do customer care associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer care associate in Portland, OR is $18.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $20.38 per hour, depending on experience, location, and employer.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are the most commonly searched types of Customer Care jobs in Portland, OR?

The most popular types of Customer Care jobs in Portland, OR are:

What cities near Portland, OR are hiring for Customer Care Associate jobs?

Cities near Portland, OR with the most Customer Care Associate job openings:

Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Portland, OR as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,804 per year, or $18.2 per hour.

BottleDrop Customer Care Associate - Glisan

OBRC

Portland, OR • On-site

$19.62/hr

Other

Posted 8 days ago

Job description

BottleDrop Customer Care Associate - Glisan

Glisan RC 704 - Portland, OR 97230

Overview

Salary Range $19.62 Position Type Full Time

Description

Our Vision

A world where no resource is wasted.

Our Mission

To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively.

Our Values

We are loyal, resilient, trustworthy, creative, competent, and engaged.

Summary

The Customer Care Associate (CCA) is a redemption center employee who is positioned on the exterior of the site to assist with greeting/engaging with customers and ensuring that the exterior of the site meets company standards. This involves interacting with customers for the purpose of informing of redemption center policies and procedures as well as welcoming and answering any questions that customers may have upon entry. The employee is responsible for the appearance of the exterior of the building from a cleanliness standpoint to ensure the safety for our staff and customers.

Primary Duties & Responsibilities

  • Conducts regular monitoring of assigned Redemption Center properties, including but not limited to the parking lot, the perimeter of the Center, and within the Center (as needed).
  • Maintain the appearance of the redemption center exterior (and interior as needed) including removing all garbage and organization of shopping carts left on property.
  • Reporting irregularities, including but not limited to out of policy events, facility and safety hazards, and emergency situations to the site supervisor or AOS.
  • Professionally and politely engages and enforces policy infractions such as daily limits, out of state containers, or other items that might violate our Customer Code of Conduct.
  • Prepares and communicates timely and detailed reports of incidents
  • Educate and introduce customers to Oregon's Bottle Bill and the BottleDrop system.
  • Adhere to OSHA Safety Standards and OBRC policies
  • Other job duties as assigned

Education/Experience

  • High School Diploma or GED required

Requirements – Skills, Job Knowledge & Abilities

  • Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners
  • Ability to work a flexible schedule to accommodate business needs

• Ability to lift and carry up to 50 lbs., stand for several hours a day, and climb ladders

  • Reliable transportation

Supervisory Responsibility

  • None

Travel

  • None

Working Conditions/Physical Requirements

  • Work outdoors in various temperatures/conditions.
  • Exposure to industrial equipment with moving mechanical parts.
  • Occasional exposure to odors of empty beverage containers.
  • Noise levels in designated areas of the redemption center require the use of approved hearing protection.
  • Must be able to frequently lift/carry up to 30lbs.
  • Must be able to occasionally lift/carry up to 50 lbs.
  • Push/pull 50+ lbs. frequently (wheeled bag racks).
  • Talking and hearing is frequently required.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Must be able to stand and walk.
  • Must be able to bend/stoop/crouch/squat.
  • Must be able to use arms/wrists/hands/grasp.
  • Must be able to occasionally climb and balance.

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