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Customer Care Associate Jobs in Kansas (NOW HIRING)

Cable One

Customer Care & Sales Advisor I

Emporia, KS · On-site

As Customer Care and Sales Advisor, I, you'll be the supportive voice and solutions partner for our ... Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and ...

Cableone

Customer Care & Sales Advisor I

Emporia, KS · On-site

As Customer Care and Sales Advisor, I, you'll be the supportive voice and solutions partner for our ... Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and ...

Cableone

Customer Care & Sales Advisor I

Parsons, KS · On-site

As Customer Care and Sales Advisor, I, you'll be the supportive voice and solutions partner for our ... Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and ...

Sunflower Bank NA

TEMP - Customer Care Center CSR

Salina, KS · On-site

$15.25 - $20.75/hr

Creating Possibility is not just our mission, it's what we do every day for clients and associates ... The TEMP - Customer Care Center Customer Service Representative position deals directly with ...

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All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Kansas

Customer Care Associate information

See Kansas salary details

$7

$15

$24

How much do customer care associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer care associate in Kansas is $15.28, according to ZipRecruiter salary data. Most workers in this role earn between $12.45 and $17.16 per hour, depending on experience, location, and employer.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are the most commonly searched types of Customer Care jobs in Kansas?

The most popular types of Customer Care jobs in Kansas are:

What cities in Kansas are hiring for Customer Care Associate jobs?

Cities in Kansas with the most Customer Care Associate job openings:

Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Kansas as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $31,792 per year, or $15.3 per hour.

Customer Care & Sales Advisor I

Cable One

Emporia, KS • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Job Description:
At Sparklight, a Cable One brand, we believe in a neighborly approach-connecting people to what matters most. Are you ready to play a key role in this mission?
As Customer Care and Sales Advisor, I, you'll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you'll build trust by listening empathetically and responding clearly. As you grow in the role, you'll handle more complex situations-resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts-for both the customer and the company.
Key Responsibilities
  • Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
  • Perform entry-level sales and support tasks within a designated region or business area.
  • Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
  • Actively listen and ask questions to understand customer needs, showing empathy and respect.
  • Handle a variety of customer-facing duties, including:
    • Addressing requests to disconnect or remove services
    • Providing billing and pricing information
    • Resolving standard issues remotely or educating customers on resolution steps
    • Scheduling service appointments when remote resolution isn't possible
    • Arranging product returns or exchanges
    • Managing add/change/delete requests in hosted platforms
  • Use effective telephone-based selling skills to:
    • Build rapport and identify customer issues
    • Offer creative solutions and explain product/service benefits
    • Negotiate household spend and upsell additional services
    • Accurately and efficiently input orders
  • Meet or exceed weekly and monthly sales activity goals.
  • Follow company-approved scripts to ensure consistent communication.
  • Assist with special projects as assigned.
Qualifications
  • High School Diploma or GED
  • Ability to ask fact-finding questions to identify solutions aligned with customer needs
  • Demonstrated patience and professionalism in all customer interactions
  • Working knowledge of Cable One products and services
  • Strong communication and active listening skills
  • Ability to remain composed and empathetic in high-pressure situations
  • Ability to sit for extended periods, use hands, talk, and hear
  • May be required to lift up to 10 pounds
Benefits
Cable One values the contributions of our associates and offers an excellent benefits package, including:
  • Health from Day One: Medical, dental, and vision plans start immediately
  • Protect What Matters: Life insurance for you and your loved ones
  • Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
  • Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
  • Extra Peace of Mind: Group legal plan and identity theft protection
Additional Perks
  • Learn & Earn: Tuition reimbursement up to $5,250 in your first year
  • Give Back: Participate in community support programs across the U.S.
  • Celebrate Wins: Recognition and awards programs highlight your achievements
  • Grow Your Career: Clear advancement opportunities
  • Team Vibes: Collaborative work environment where ideas and teamwork thrive

Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Ready to make a difference and grow your career?
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