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Customer Care Associate Jobs in Georgia (NOW HIRING)

Phoenix Senior Living

Resident Care Associate

Blue Ridge, GA · On-site

$13 - $15.50/hr

PURPOSE Resident Care Associate The Resident Care Associate is responsible for providing the ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Phoenix Senior Living

Resident Care Associate

Dalton, GA

$13.25 - $16/hr

Description The Retreat at Dalton is hiring Resident Care Associates to join their team! Shift ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Phoenix Senior Living

Resident Care Associate

Jasper, GA · On-site

$13.25 - $15.75/hr

The Lodge at Jasper is hiring Resident Care Associates to join their team! Shift Details: Mon-Fri ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Phoenix Senior Living

Resident Care Associate

Columbus, GA · On-site

$12 - $14.25/hr

The Retreat at Maple Ridge is hiring Resident Care Associates to join their team! Shift Details ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Phoenix Senior Living

Resident Care Associate

Dalton, GA · On-site

$13.25 - $16/hr

Description: The Retreat at Dalton is hiring Resident Care Associates to join their team! Shift ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Phoenix Senior Living

Resident Care Associate

Blue Ridge, GA · On-site

$13 - $15.50/hr

PURPOSE Resident Care Associate | The Resident Care Associate is responsible for providing the ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Phoenix Senior Living

Resident Care Associate

Dalton, GA · On-site

$13.25 - $16/hr

PURPOSE Resident Care Associate CNA The Resident Care Associate is responsible for providing the ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Phoenix Senior Living

Resident Care Associate

Warner Robins, GA · On-site

$12.75 - $15.25/hr

PURPOSE Resident Care Associate CNA The Resident Care Associate is responsible for providing the ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Phoenix Senior Living

Resident Care Associate

Warner Robins, GA · On-site

$12.75 - $15.25/hr

The Phoenix at Lake Joy is hiring Resident Care Associates to join their team! Shift Details: Mon ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Phoenix Senior Living

Resident Care Associate

Columbus, GA · On-site

$12 - $14.25/hr

The Retreat at Maple Ridge is hiring Resident Care Associates to join their team! Shift Details ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Phoenix Senior Living

Resident Care Associate

Jasper, GA

$13.25 - $15.75/hr

Description The Retreat at Jasper is hiring Resident Care Associates to join their team! Shift ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Phoenix Senior Living

Resident Care Associate

Decatur, GA · On-site

$14.75 - $17.50/hr

The Retreat at Decatur is hiring Resident Care Associates to join their team! Shift Details ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Phoenix Senior Living

Resident Care Associate

Jasper, GA · On-site

$13.25 - $15.75/hr

PURPOSE Resident Care Associate CNA The Resident Care Associate is responsible for providing the ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Phoenix Senior Living

Resident Care Associate

Canton, GA · On-site

$12.50 - $15/hr

PURPOSE Resident Care Associate CNA The Resident Care Associate is responsible for providing the ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Phoenix Senior Living

Resident Care Associate

Decatur, GA · On-site

$15 - $17/hr

The Retreat at Decatur is hiring Resident Care Associates to join their team! Shift Details ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

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All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Georgia

Customer Care Associate information

See Georgia salary details

$7

$14

$23

How much do customer care associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer care associate in Georgia is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $11.78 and $16.25 per hour, depending on experience, location, and employer.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.

What are the most commonly searched types of Customer Care jobs in Georgia?

The most popular types of Customer Care jobs in Georgia are:

What cities in Georgia are hiring for Customer Care Associate jobs?

Cities in Georgia with the most Customer Care Associate job openings:

Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Georgia as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $30,100 per year, or $14.5 per hour.

Resident Care Associate

Phoenix Senior Living

Loganville, GA

$13 - $15.50/hr

Full-time

Re-posted 14 hours ago

Phoenix Senior Living rating

4.2

Company rating: 4.2 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

234th of 240 rated social care providers

Job description

Description

The Retreat at Loganville is hiring Resident Care Associates to join their team!

Shift Details:

Mon-Fri; Every other weekend and holiday required, FT (32-40+per week) 3p-11p.

The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director.

PURPOSE

Resident Care Associate | CNA

The Resident Care Associate is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living and

Memory care neighborhoods. This role includes providing hands on care, physical and emotional support as outlined in each resident's Personalized Service Plan (PSP) while maintaining a safe, comfortable home like environment. The Resident Care Associate is responsible for demonstrating all elements of wellness, remaining in accordance with federal, state and local standards and regulations and Phoenix policies to promote the highest degree of quality care and services to our residents.

PRINCIPLE DUTIES AND RESPONSIBILITIES

RESIDENT CARE

Resident Care Associate | CNA

  • Participates in the development of the Personalized Service Plans and updates; attends service plan review meetings with families as requested
  • Follows the hydration schedule established for the residents is maintained during the shift
  • Completes resident meal attendance sheets have been completed and any resident who has not dined in the dining room has been provided room service and / or accounted for.
  • Knows and complies with all resident rights
  • Initiates, assigns, and assist with activities, as appropriate
  • Check all assigned residents daily for cleanliness, appropriate clothing, any continence issues and change in condition
  • Uses proper sanitary procedures and universal precautions
  • Checks on assigned resident rooms daily for general cleanliness and neatness and takes appropriate action; ensures high risk rooms are double checked
  • Assist with conducting laundry rooms, common areas - including bathrooms - checks for cleanliness and any exposed hazardous chemicals; and takes appropriate action (i.e. contacting housekeeping, personally cleaning the room, securing the chemicals)
  • Completes all ADLs for assigned residents according to the resident's Personalized Service Plan (PSP)
  • Responds to security system and resident call bells promptly & immediately; takes appropriate action including resetting call bells

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION

Resident Care Associate | CNA

  • High School education preferred and may be required by the state
  • Previous experience working with elders or disabled individuals, preferred
  • Must be at least 18 years of age to perform the personal care aspects of the RCA position
  • Knowledge and experience in Assisted Living industry and Dementia care or Skilled Nursing, preferred
  • Ability to work weekends, evenings and flexible hours, available to our customers at peak service delivery days and times


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