Customer Call Transfer Agent Jobs (NOW HIRING)

Data Transfer Agent

Springfield, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! 

Chenega Agile Real-Time Solutions (CARS) is seeking a Data Transfer Agent that will support the enterprise by administering the Data Transfer Agent (DTA) duties for information systems processing National Security Information. Ensure all government mandated policies associated with data transfers are implemented and followed

• Support agencies data transfer policies and procedures.
• Support agencies Network Privilege User policies and procedures.
• Coordination, oversight and approval of DR time and reporting (timecards).
• Developing, tracking DR performance through establishment of goals, monitoring of achievement and annual assessment.
• Review and approval of media and equipment request for items entering the customer facility. Provide and implement strategies for the DTO Team.
• Update DTO policies, procedures, and performance metrics.
• Develop monthly compliance reports and centrally manage areas for improvement.
• Communicate and provide training on new processes and procedures.
• Capture and report DTO performance metrics.
• Other duties as assigned.

• Bachelor's Degree and 2+ years relevant experience or
• Associate's degree and 4+ years relevant experience or
• 6+ years relevant experience
• Operational experience with ServiceNow
• Experience in the Intelligence Community
• DoD 8140 (formerly 8570.01-M), IAT Level I: (within 6 months of hire)
• Active TS/SCI Clearance
• Successfully pass background and drug screening

Preferred Qualifications:

• Masters Degree
• Prior experience supporting Government Customer

Knowledge, Skills and Abilities:

• Ability to obtain CI Poly
• Ability to work independently and yet be effective within a team setting
• Ability to respond to on-call requests during off-hours, weekends, and holidays as required.
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

How you'll grow 

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. 

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. 

Benefits 

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. 

Learn more about what working at Chenega MIOS can mean for you. 

Chenega MIOS's culture 

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. 

Corporate citizenship 

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. 

Learn more about Chenega's impact on the world. 

Chenega MIOS News- https://chenegamios.com/news/ 

Tips from your Talent Acquisition Team 

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: 

Chenega MIOS web site - www.chenegamios.com 

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm 

LinkedIn - https://www.linkedin.com/company/1472684/ 

Facebook - https://www.facebook.com/chenegamios/

#Chenega Agile Real Time Solutions, LLC