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Customer Associate Representative Jobs in Massachusetts

Customer Service Representative

Beverly, MA ยท On-site

$55K - $60K/yr

In this role, you will be working as a Customer Service Representative for a client that works in ... Associates or Bachelors preferred * 2+ years of experience in customer service preferably in ...

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Customer Associate Representative information

What does a customer associate representative do?

A Customer Associate Representative is responsible for assisting customers with inquiries, resolving issues, and providing information about products or services. They often communicate with customers via phone, email, or chat, ensuring customer satisfaction and maintaining positive relationships. Their duties may also include processing orders, handling complaints, and updating customer records. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer associate representative?

To thrive as a Customer Associate Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic office applications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure set top performers apart in this role. These skills and qualities are crucial for effectively resolving customer inquiries, ensuring satisfaction, and maintaining positive company-client relationships.

What are some common challenges faced by customer associate representatives, and how can they be successfully managed?

Customer Associate Representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and quickly resolving a variety of issues. Successful representatives develop strong communication skills, patience, and adaptability to address customer concerns effectively. Many organizations provide ongoing training and mentorship, enabling associates to learn conflict resolution techniques and product knowledge, which are essential for overcoming these challenges and ensuring customer satisfaction.

What are the most commonly searched types of Customer Representative jobs in Massachusetts?

The most popular types of Customer Representative jobs in Massachusetts are:

Infographic showing various Customer Associate Representative job openings in Massachusetts as of September 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution.

Associate Sales Representative - Medical Device Sales - 16

Boston, MA โ€ข On-site

Rep-Lite
Recruiting and Staffing Servicesย โ€ขย 51 - 200 employees

$90K/yr

Other

This job post hasย expired today.ย Applications are no longer accepted.


Key responsibilities

  • Partner with senior sales professionals to grow business throughout the territory

  • Develop relationships with healthcare providers and support clinical customers

  • Support and target healthcare accounts while identifying opportunities to expand business


Job description

Associate Sales RepresentativeCalling early career candidates with entry level experience from the following industries:
Medical Device Sales | Healthcare Sales | B2B Sales | Pharmaceutical Sales

Location:Boston, MA

Launch Your Career in Medical Device Sales

Rep-Lite is partnering with an innovative healthcare technology leader seeking ambitious, early-career sales professionals who are ready to build a successful career in medical device sales.

This is an outstanding opportunity for individuals with1โ€“2 years of pharmaceutical sales, medical device sales, B2B outside sales, healthcare sales, business development, or account management experiencewho are looking for structured training, mentorship, and a clear path into a high-growth medical sales career.

If you're competitive, coachable, relationship-driven, and motivated by making an impact on patient care, we'd love to hear from you.

About the Opportunity

As an Associate Sales Representative, you'll partner with experienced Territory Managers to expand the adoption of innovative healthcare technologies that improve patient outcomes. You'll gain handsโ€‘on experience developing physician relationships, supporting clinical customers, and growing business across your assigned territory while building the foundation for a longโ€‘term career in medical device sales.

This position is designed forhigh-potential professionals with grit, curiosity, resilience, and a desire to grow into a Territory Manager.

What You'll Do
  • Partner with senior sales professionals to grow business throughout your territory
  • Develop relationships with physicians, cardiologists, primary care providers, healthcare administrators, office managers, nurses, and clinical staff
  • Support andtarget healthcare accountswhile identifying opportunities to expand business
  • Educate healthcare providers on innovative diagnostic technologies and clinical solutions
  • Increase product awareness, utilization, and customer engagement
  • Execute territory business plans and identify new growth opportunities
  • Learn healthcare economics, reimbursement, and clinical workflows within physician offices and health systems
  • Deliver exceptional customer service while becoming a trusted resource for customers
  • Maintain accurate territory activity and sales reporting
  • Consistently work toward achieving and exceeding sales goals
What Weโ€™re Looking ForRequired Qualifications
  • Bachelor's degree required
  • 1โ€“2 years of experience in one or more of the following:
    • Pharmaceutical Sales
    • Medical Device Sales
    • B2B Outside Sales
    • Healthcare Sales
    • Business Development
    • Account Executive
    • Account Management
    • Clinical Sales
    • Inside Sales with outside customer interaction
  • Excellent communication and presentation skills
  • Strong relationship-building abilities
  • Valid driver's license with the ability to travel throughout the assigned territory, with 25-50% travel - including 1-2 overnights per week
The Ideal Candidate

We're looking for professionals who are:

  • Competitive and results-oriented
  • Coachable and eager to learn
  • Self-motivated with a strong work ethic
  • Curious, resilient, and adaptable
  • Comfortable working independently while collaborating with a team
  • Passionate about improving patient outcomes
  • Excited to build long-term relationships with healthcare professionals
  • Looking for long-term career advancement within medical device sales

These qualities closely align with what our client values in future sales leaders.

What Youโ€™ll Gain

This role offers an exceptional opportunity to accelerate your medical sales career through:

  • Industry-leading sales training
  • One-on-one mentorship from experienced Territory Managers
  • Handsโ€‘on field selling experience
  • Exposure to physicians, healthcare systems, and clinical environments
  • Career path into a full Territory Manager role
  • Ongoing professional development
  • Experience selling innovative healthcare technology that improves patient care
Compensation & Benefits
  • Competitive base salary of $90,000
  • Performance-based quarterlycommissionopportunity
  • Mileage reimbursement provided
  • T&E reimbursement provided
  • Comprehensive health benefits
  • Paid training
  • Career development opportunities
  • The opportunity to break into the exciting world of medical device sales and grow your career
Why Youโ€™ll Love This Opportunity

Youโ€™ll spend your time in the field building meaningful relationships with healthcare providers while representing technology that directly impacts patient care. Every day offers the opportunity to learn, grow, and build a rewarding career within one of the fastest-growing sectors in healthcare.

***โ€œColorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

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