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Customer Advocate Manager Jobs in Iowa (NOW HIRING)

Safelite Group

Customer Advocate

Burlington, IA · On-site

$18.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers ... From managing administrative processes, scheduling, work orders and invoicing, to greeting ...

Carrington

Customer Advocate Specialist

Des Moines, IA · On-site

$22 - $26/hr

The Mortgage Customer Advocate Specialist will be responsible for providing general office ... Retrieve scanned documents from the department's document management system and import historical ...

Takeda Pharmaceuticals

Plasma Care Advocate

Asbury, IA · On-site

$16/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma ...

HMG Careers

Remote Client Sales Advocate

Burlington, IA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Sioux City, IA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Waterloo, IA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Ottumwa, IA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Genesys

Sr. Customer Success Manager

Nevada, IA

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value ... Build customer advocacy by cultivating trusted relationships, delivering consistent value, and ...

Daniels Health

Program Manager - Iowa

Des Moines, IA · On-site

$68.11 - $79.04/hr

Becoming the customer's advocate internally to ensure we are meeting our metrics to help them with ... Experience managing accounts, strongly prefer them to be within healthcare * Strong relationship ...

Access Dubuque

Member Services Advocate

Dubuque, IA · On-site

This position requires a high degree of ownership, critical thinking, and the ability to manage ... facing advocacy role. Full-Time Benefits - Most benefits start day 1 * Medical, Dental, Vision ...

Daniels Health

Program Manager - Iowa

Des Moines, IA · On-site

$68K - $79K/yr

Becoming the customer's advocate internally to ensure we are meeting our metrics to help them with ... Experience managing accounts, strongly prefer them to be within healthcare * Strong relationship ...

Daniels Health

Program Manager - Iowa

Des Moines, IA

$68K - $79K/yr

Becoming the customer's advocate internally to ensure we are meeting our metrics to help them with ... Experience managing accounts, strongly prefer them to be within healthcare * Strong relationship ...

Daniels Health

Program Manager - Iowa

Des Moines, IA · On-site

$68K - $79K/yr

Becoming the customer's advocate internally to ensure we are meeting our metrics to help them with ... Experience managing accounts, strongly prefer them to be within healthcare * Strong relationship ...

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All JobsCustomer Advocate JobsCustomer Advocate Manager JobsCustomer Advocate Manager Jobs in Iowa

Customer Advocate Manager information

See Iowa salary details

$19.1K

$41.9K

$69.2K

How much do customer advocate manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer advocate manager in Iowa is $41,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,847.00 and $50,500.00 per year, depending on experience, location, and employer.

What is a customer advocate manager?

A Customer Advocate Manager is a professional responsible for ensuring customers have a positive experience with a company's products or services. They act as a bridge between the customers and the company, addressing concerns, resolving issues, and gathering feedback to improve offerings. Their role often involves leading a team, developing customer service strategies, and advocating for the customer's needs within the organization. This position is crucial for building customer loyalty and maintaining strong relationships. Successful Customer Advocate Managers combine excellent communication skills with a deep understanding of customer service best practices.

How does a customer advocate manager typically collaborate with other departments to resolve customer issues?

Customer Advocate Managers frequently work cross-functionally, partnering with teams such as product development, sales, and technical support to address and resolve customer concerns. They act as the voice of the customer, ensuring feedback is communicated clearly and actioned appropriately. This collaboration often involves coordinating regular meetings, tracking resolution progress, and advocating for process improvements based on common customer challenges. By fostering strong interdepartmental relationships, they help create a more positive overall customer experience.

What are the key skills and qualifications needed to thrive as a customer advocate manager, and why are they important?

To thrive as a Customer Advocate Manager, you need a strong background in customer service, problem-solving, and team leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and data analysis tools is typically required. Exceptional communication, empathy, and conflict resolution skills help you effectively support customers and inspire your team. These competencies are crucial for ensuring customer satisfaction, loyalty, and smooth resolution of issues that impact business success.

What are the most commonly searched types of Customer Advocate jobs in Iowa?

The most popular types of Customer Advocate jobs in Iowa are:

What cities in Iowa are hiring for Customer Advocate Manager jobs?

Cities in Iowa with the most Customer Advocate Manager job openings:

Customer Advocate Manager jobs near you
Infographic showing various Customer Advocate Manager job openings in Iowa as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $41,877 per year, or $20.1 per hour.

Customer Advocate

Safelite Group, Inc.

Burlington, IA • On-site

$18.75/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 11 days ago

Safelite rating

6.6

Company rating: 6.6 out of 10

Based on 245 frontline employees who took The Breakroom Quiz

212th of 375 rated vehicle maintenance

Job description

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You'll Get
  • Competitive weekly base pay starting at $18.75/hour.
  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.
  • View all our health, wealth and life offerings at www.safelitebenefits.com.

What You'll Do
  • Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
  • Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
  • All other duties as assigned.

What You'll Need
  • High School Diploma/GED/Equivalent required.
  • Experience: 1-3 years telephone operations or business administration experience required.
  • Ability to provide world class customer service in a changing, fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.

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