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Customer Account Advisor Jobs in Rio Rancho, NM (NOW HIRING)

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Customer Account Advisor information

See Rio Rancho, NM salary details

$14

$20

$38

How much do customer account advisor jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for customer account advisor in Rio Rancho, NM is $20.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $20.34 per hour, depending on experience, location, and employer.

What is the difference between Customer Account Advisor vs Customer Service Representative?

AspectCustomer Account AdvisorCustomer Service Representative
CredentialsHigh school diploma; some roles may prefer certifications in customer service or salesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or remote; focused on account managementCall centers, retail, or office; handling general customer inquiries
Employer & IndustryBanking, finance, telecom, retailRetail, telecom, hospitality, various service industries
Search & Comparison IntentUnderstanding account management roles, sales, and client retentionGeneral customer support, issue resolution, and service inquiries

The main difference is that Customer Account Advisors focus on managing customer accounts, sales, and retention, often requiring specific industry knowledge. Customer Service Representatives handle broader customer inquiries and support. Both roles require strong communication skills but differ in scope and responsibilities.

What does a customer account advisor do?

A customer account advisor assists clients with managing their accounts, resolving issues, and providing information about products or services. They often use customer relationship management (CRM) software and require strong communication and problem-solving skills to ensure customer satisfaction.
Customer Account Advisor jobs near you
Infographic showing various Customer Account Advisor job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,500 per year, or $20.9 per hour.

Sales Account Manager

Albuquerque, NM • On-site

Estes Express Lines
Trucking • 10K+ employees
Learn more about Estes Express Linesexternal

Full-time

Re-posted 13 days ago

Estes Express Lines rating

8.3

Company rating: 8.3 out of 10

Based on 179 frontline employees who took The Breakroom Quiz

Job description

Job Summary:
  • Develop and implements strategies to maintain and/or expand sales and promote Estes transportation services within an assigned territory
  • Provide reports on the sales activities for a given period of time
  • Utilize CRM (customer relationship management) tools to build customer base, enhance product services and customer relationships
  • Interface with the customer to understand the customer's overall objectives and requirements
  • Contact customers on a regular basis to maintain account relationship
  • Advise customer of Estes' new product and service offerings and obtain feedback on service products
  • Share details with customers on additional offerings to provide value added service
  • Expedite the resolution of customer concerns
  • Prepare and conduct service presentations to the customer
  • Contribute to the quarterly/annual business forecasting by providing account trends and future customer needs
  • Promote world-class customer care throughout the service center
  • Meet and exceed predetermined sales goals and objectives and reports on progress weekly
  • Regular attendance is required.
  • This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
Qualifications:
  • Bachelor's Degree or any combination of education and experience which would provide an equivalent background; Master's Degree a plus
  • Three years of experience in Sales highly preferred; LTL/transportation sales experience a plus
  • Ability to manage multiple accounts and priorities required
  • Strong verbal, written and listening communication skills required
  • Strong work ethic, organization and problem skills required
  • Strong Microsoft Office skills required
  • Must possess a valid driver's license and an acceptable MVR.
  • Travel within assigned territory to develop customer relationships and overnight stays as needed for training and development required
  • Prior CRM experience preferred; SalesForce CRM experience highly preferred
  • Ability to work all shifts and in all areas relative to the needs of the service center as business needs dictate
  • Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
  • Must be able to comply with all company policies, rules, procedures and Code of Conduct
  • Must be able to interact well with others
  • Must be able to work independently, or in a team setting
  • Must be capable of working under tight time constraints in a high volume environment with multiple priorities
  • Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
  • Must be authorized to work in the United States
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.
Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Come find your new career at Work4Estes.com! Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website.


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About Estes Express Lines

Sourced by ZipRecruiter

Estes Express Lines, headquartered in Richmond, Virginia, USA, is a full-service freight transportation provider. Founded in 1931, the company has grown to be one of the leading freight carriers in North America. They serve customers across the continental U.S., Canada, Mexico, and across the globe with an extensive network of nearly 260 terminals. Their services encompass less-than-truckload (LTL), time-critical guaranteed, volume and truckload, global, and custom solutions. Estes values reliability, responsibility, and resources, showing their commitment to delivering quality services and an unmatched freight transportation network.

Industry

Trucking

Company size

10,000+ Employees

Headquarters location

Richmond, VA, US

Year founded

1931

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