Define and drive the target-state scope for advanced technical support: enterprise application/custom software troubleshooting, data-modification support, operational triage, incident follow-up, and ...
Define and drive the target-state scope for advanced technical support: enterprise application/custom software troubleshooting, data-modification support, operational triage, incident follow-up, and ...
Senior Associate, Software Engineering
Tulsa, OK · On-site
$111K - $147K/yr
... custom processor designs) Qualifications: * To be eligible, applicants must be pursuing a Masters's degree in computer science, Computer Engineering, Software Engineering, Electrical Engineering ...
Senior Associate, Software Engineering
Tulsa, OK · On-site
$111K - $147K/yr
... custom processor designs) Qualifications: * To be eligible, applicants must be pursuing a Masters's degree in computer science, Computer Engineering, Software Engineering, Electrical Engineering ...
Physician Wound, Burn and Ostomy - Competitive Salary
Tulsa, OK · On-site
$220K - $250K/yr
We utilize a custom software system specifically designed to drastically reduce physician administrative and documentation time, so you can spend your time treating patients, not screens.
Physician Wound, Burn and Ostomy - Competitive Salary
Tulsa, OK · On-site
$220K - $250K/yr
We utilize a custom software system specifically designed to drastically reduce physician administrative and documentation time, so you can spend your time treating patients, not screens.
SYSTEMS ADMINISTRATOR/ HELPDESK SPECIALIST
Tulsa, OK · On-site
$75K - $85K/yr
Resolve helpdesk tickets involving hardware, software, security, or connectivity bottlenecks ... Design and develop custom operational, financial, and inventory reports using SQL Server Reporting ...
SYSTEMS ADMINISTRATOR/ HELPDESK SPECIALIST
Tulsa, OK · On-site
$75K - $85K/yr
Resolve helpdesk tickets involving hardware, software, security, or connectivity bottlenecks ... Design and develop custom operational, financial, and inventory reports using SQL Server Reporting ...
The ideal candidate will have extensive experience with thermal design software, ASME and TEMA standards, and the custom pressure vessel industry. Responsibilities * Design and size shell and tube ...
Quick apply
The ideal candidate will have extensive experience with thermal design software, ASME and TEMA standards, and the custom pressure vessel industry. Responsibilities * Design and size shell and tube ...
Electrical Controls Engineer III
$73K - $97K/yr
Modifies software for custom control (PLC/DDC), makes recommendation changes, and directs testing of the software offline, online, and in the production line. * Analyzes and implements electrical ...
Electrical Controls Engineer III
$73K - $97K/yr
Modifies software for custom control (PLC/DDC), makes recommendation changes, and directs testing of the software offline, online, and in the production line. * Analyzes and implements electrical ...
Designer/Engineer
$69K - $94K/yr
Design custom packaged pump stations and modular pump houses. * Develop detailed 3D models and ... Experience with Autodesk Inventor or similar 3D mechanical design software. * Ability to read and ...
Quick apply
Designer/Engineer
$69K - $94K/yr
Design custom packaged pump stations and modular pump houses. * Develop detailed 3D models and ... Experience with Autodesk Inventor or similar 3D mechanical design software. * Ability to read and ...
Electrical Controls Engineer III
Tulsa, OK · On-site
$73K - $97K/yr
Modifies software for custom control (PLC/DDC), makes recommendation changes, and directs testing of the software offline, online, and in the production line. * Analyzes and implements electrical ...
Electrical Controls Engineer III
Tulsa, OK · On-site
$73K - $97K/yr
Modifies software for custom control (PLC/DDC), makes recommendation changes, and directs testing of the software offline, online, and in the production line. * Analyzes and implements electrical ...
Designer/Engineer
Tulsa, OK · On-site
$69K - $94K/yr
Design custom packaged pump stations and modular pump houses. * Develop detailed 3D models and ... Experience with Autodesk Inventor or similar 3D mechanical design software. * Ability to read and ...
Designer/Engineer
Tulsa, OK · On-site
$69K - $94K/yr
Design custom packaged pump stations and modular pump houses. * Develop detailed 3D models and ... Experience with Autodesk Inventor or similar 3D mechanical design software. * Ability to read and ...
Designer/Engineer
$69K - $94K/yr
Design custom packaged pump stations and modular pump houses. * Develop detailed 3D models and ... Experience with Autodesk Inventor or similar 3D mechanical design software. * Ability to read and ...
Quick apply
Designer/Engineer
$69K - $94K/yr
Design custom packaged pump stations and modular pump houses. * Develop detailed 3D models and ... Experience with Autodesk Inventor or similar 3D mechanical design software. * Ability to read and ...
Thermal Engineer
Sand Springs, OK · On-site
$110 - $160/hr
Providing a "Run Sheet" developed from in-house software that provides sales with material and ... custom shell and tube heat exchanger design & fabrication industry.Strong knowledge of ASME VIII ...
Thermal Engineer
Sand Springs, OK · On-site
$110 - $160/hr
Providing a "Run Sheet" developed from in-house software that provides sales with material and ... custom shell and tube heat exchanger design & fabrication industry.Strong knowledge of ASME VIII ...
Temporary equipment may also require the design of custom trailers or skid-mounted structures to ... software The candidate should understand or have a willingness to learn the following codes and ...
Temporary equipment may also require the design of custom trailers or skid-mounted structures to ... software The candidate should understand or have a willingness to learn the following codes and ...
Temporary equipment may also require the design of custom trailers or skid‑mounted structures to ... software The candidate should understand or have a willingness to learn the following codes and ...
Quick apply
Temporary equipment may also require the design of custom trailers or skid‑mounted structures to ... software The candidate should understand or have a willingness to learn the following codes and ...
Temporary equipment may also require the design of custom trailers or skidmounted structures to ... software The candidate should understand or have a willingness to learn the following codes and ...
Temporary equipment may also require the design of custom trailers or skidmounted structures to ... software The candidate should understand or have a willingness to learn the following codes and ...
Project Manager
Tulsa, OK · On-site
Known for engineering excellence, reliability, and custom design capabilities, they are ... Engineering requirements (thermal and mechanical designs using in-house and third-party software)
Project Manager
Tulsa, OK · On-site
Known for engineering excellence, reliability, and custom design capabilities, they are ... Engineering requirements (thermal and mechanical designs using in-house and third-party software)
Continuous Improvement Engineer
$72K - $96K/yr
Our client is a leading manufacturer of air-cooled heat exchangers and custom-engineered thermal ... Experience with CAD/CAM software and other engineering tools used for facility layouts and process ...
Continuous Improvement Engineer
$72K - $96K/yr
Our client is a leading manufacturer of air-cooled heat exchangers and custom-engineered thermal ... Experience with CAD/CAM software and other engineering tools used for facility layouts and process ...
Custom Software information
See Cleveland, OK salary details
$40.1K - $49.1K
1% of jobs
$49.1K - $58.1K
4% of jobs
$58.1K - $67K
9% of jobs
$75.4K is the 25th percentile. Wages below this are outliers.
$67K - $76K
12% of jobs
$76K - $85K
15% of jobs
The median wage is $90.8K / yr.
$85K - $93.9K
14% of jobs
$93.9K - $102.9K
15% of jobs
$106.4K is the 75th percentile. Wages above this are outliers.
$102.9K - $111.9K
13% of jobs
$111.9K - $120.8K
9% of jobs
$120.8K - $129.8K
5% of jobs
$129.8K - $138.8K
3% of jobs
$40.1K
$93.5K
$138.8K
How much do custom software jobs pay per year?
Information Technology - Manager IT Service Delivery 130-5010
Tulsa, OK • On-site
Full-time
Posted 12 days ago
Job description
The Manager, IT Service Delivery is responsible for leading frontline and advanced technical support operations, establishing and managing a dedicated service delivery model that enables timely resolution of operational support needs. This role oversees the performance, training, SLA/queue management, and the escalation path between the Service Delivery and Engineering teams. The position is accountable for expanding Service Delivery ownership of application support, data modification requests, and pipeline failure triage.
KEY RESPONSIBILITIES:
- Lead and manage the day-to-day operations, performance, and development of the IT Service Delivery team, including help desk and advanced technical support functions, to ensure high-quality, responsive IT support services.
- Define and drive the target-state scope for advanced technical support: enterprise application/custom software troubleshooting, data-modification support, operational triage, incident follow-up, and resolution of recurring technical support issues.
- Manage SLA performance and ticket-queue health across the Service Delivery function, including completion rates, rejection rates, and escalation volume.
- Serve as the primary escalation point for complex support issues, ensuring operational matters are resolved within IT Service Delivery and minimizing disruptions to Software Engineering, Data Engineering, Architecture, and Product Management teams.
- Oversee the training, documentation, and knowledge-management practices needed to expand advanced support ownership.
- Identify recurring support activities and lead the transition of operational ownership from engineering teams to IT Service Delivery.
- Monitor and report on ticket volume, aging, and concentration risk across the Service Delivery function; escalate systemic or recurring failure patterns for root-cause resolution.
- Manage staffing, scheduling, and operational coverage across help desk and advanced technical support functions, ensuring the timely and effective delivery of onboarding and offboarding services, hardware provisioning, and access management.
- Develop and maintain collaborative relationships with engineering leaders to establish clear service ownership, formalize handoff criteria, and define escalation processes that ensure efficient support operations.
- Track and report on Service Delivery performance metrics to IT leadership.
- Perform other job-related duties as required or assigned.
QUALIFICATIONS:
- Proven ability to lead and develop frontline technical support teams in a fast-paced, multi-tiered support environment.
- Strong working knowledge of ITSM/ITIL principles, ticketing systems (Jira Service Management or equivalent) and SLA management.
- Excellent communication and facilitation skills.
- Demonstrated ability to build training programs and documentation that raise team capability over time.
- Ability to manage competing priorities across a high ticket-volume environment without sacrificing quality.
- Successful completion of Health Care Sanctions background check.
EDUCATION/EXPERIENCE:
- Bachelor's degree in Information Technology, Business Administration, or related field (or equivalent experience).
- A minimum of five years of experience in IT service delivery, help desk, or technical support leadership, including two or more years in a people-management role.
- Prior experience operating or building a multi-level support model preferred.
- Prior experience in healthcare, health plan, or other regulated, data-sensitive environments preferred.
- Familiarity with enterprise application support (claims/eligibility/provider systems) preferred.
- ITIL Foundation certification or equivalent preferred.
CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin