Custom Service Jobs in Riverside, CA (NOW HIRING)

We are hiring a Custom Project Manager-Bioprocessing. The Custom Project Manager will oversee the end-to-end lifecycle of custom media orders (CMOs) from initial Marketing Review through to Shipping, ensuring on-time, in-full delivery to customers. This role will serve as the central point-of-contact for custom/make-to-order (MTO) projects, accurately capturing and translating requirements, coordinating cross-functional activities, and driving effective communication between requirements to ensure seamless coordination across internal teams and external partners.

At FUJIFILM Biosciences, we turn curiosity into breakthroughs that advance the field of life sciences. By offering a comprehensive portfolio of products and services in cell culture media, discovery research reagents, recombinant growth factors and proteins, fine chemicals, and critical assay materials, we partner with the brightest minds in biotech and pharma to tackle the world’s biggest health challenges.

Imagine being part of a team that enables life-changing discoveries like new vaccines, therapies, and advancements in regenerative medicine. Our culture fosters curiosity, collaboration, and innovation, and we pride ourselves on delivering unparalleled quality and service to our partners. If you’re ready to make an impact, your future belongs with us at FUJIFILM Biosciences.

Our headquarters in Santa Ana, California, is surrounded by world-class schools, lush parks, and scenic beaches like Laguna and Huntington, making it an ideal place to live, work, and explore. With additional campuses across the US, Europe, China, and Japan, we offer opportunities to make a difference worldwide.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Responsibilities:

• Acts as a key liaison interfacing with a diverse range of internal departments and external stakeholders, fostering a collaborative, solutions-oriented working environment.
• Manage and track CMOs across all stages (from “Marketing Review” to “Shipping”), ensuring clear, timely communication with internal teams and external customers.
• Coordinate and communicate order status updates to the Sales team in a timely and transparent manner.
• Generate regular reports (weekly / monthly) for Sales and internal stakeholders; facilitate weekly meetings to review progress on new projects and active CMOs.
• Coordinate among various departments -- Sales, Marketing, Customer Service, Planning, Procurement, Manufacturing, QC, and QA -- to ensure that active custom/MTO orders and OTS products are flowing through the process in a timely fashion.
• Liaise with regional partners to understand and navigate through regulatory and/or compliance requirements for importation of products to the region.
• Support inventory planning by participating in weekly reviews and providing status updates to relevant Product Line managers and Sales teams.
• Build and maintain strong cross-functional relationships; lead and guide teams consisting of representatives from diverse functions.
• Champion a first-time right culture promoting open, honest, and proactive communication among all involved parties.
• Oversee the initial capture, compilation, and validation of custom order requirements in partnership with customers and internal stakeholders.
• Prepare and verify accuracy of Master Acknowledgement Packets and review master control tasks related to custom media orders.
• Provide consistent project updates to Sales, Management, Customer Service, and Marketing leadership as needed.
• Identify and resolve discrepancies in order information or expectations; negotiate priorities and actions to meet customer requirements efficiently.
• Organize and facilitate regular cross-functional alignment meetings to ensure all teams are synchronized on custom product delivery timelines and requirements.
• Monitor all assigned projects to ensure on-time delivery; proactively communicate any delays or additional needs to stakeholders with solutions-oriented focus.
• Serve as Project Manager for new custom product technology transfers, resolving issues and supporting cross-team activities.
• Develop detailed project timelines for new CMOs; track and report progress using established tools and frameworks.
• Measure and report project performance utilizing appropriate metrics, systems, and techniques.
• Maintain comprehensive project documentation ensuring accuracy and accessibility.
• Update and maintain key process documents including DTI’s, SOPs, and Master Acknowledgement Packets for the Custom Media Team.

Required Skills/Education:

• BS/BA degree in Life Sciences, Engineering, Business or related field is required.
• Project management professional (PMP) certification or equivalent is highly desirable
• Minimum of 2 years relevant project management experience, preferably in a manufacturing, biopharmaceutical, or life science environment.
• Proven track record of managing custom or make-to-order products involving internal and external stakeholders.
• Experience working with contract manufacturing or familiarity with GMP or regulated manufacturing environments is strongly preferred.
• Demonstrated experience in inventory management and cross-functional coordination involving Sales, Procurement, Manufacturing and Quality departments is preferred.
• Working knowledge of product lifecycle stages from development through commercial manufacturing is advantageous.
• High degree of organizational skills (planning, coordinating, and multitasking) related to time-sensitive creation/production of products used in a technical environment.
• Strong analytical mindset with problem-solving skills; ability to identify gaps and implement corrective actions proactively.
• Strong attention to detail and commitment to data accuracy and quality.
• Proficient in project management tools and software (e.g. MS Project, Jira, Smartsheet) and Microsoft Office Suite.
• Basic understanding of cell culture bioprocessing and standard cell culture media preparation methods.
• Knowledge of regulatory requirements and quality systems (e.g. ISO, FDA GMP) is preferred.
• Excellent verbal and written communication skills with the ability to convey complex information clearly and concisely.
• Strong interpersonal skills including diplomacy and negotiation abilities, and maintain/project a positive attitude, especially during difficult situations.
• Customer-focused mindset with a sense of ownership and accountability.
• Adaptable and flexible to changing priorities in a dynamic manufacturing environment.
• Excellent presentation skills (both in small/direct meetings with management, as well as in large venues such as Sales meetings)

Salary and Benefits:

• For California, the base salary range for this position is $69,500 - $90,200. Compensation for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience, location, etc.).
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

*#LI-hybrid       

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (flbi@fujifilm.com).