Service Excellence: Ensure fast and accurate order processing. You will coordinate closely with ... All Tower Industries products are custom-fabricated in our 60,000 square foot manufacturing ...
Service Excellence: Ensure fast and accurate order processing. You will coordinate closely with ... All Tower Industries products are custom-fabricated in our 60,000 square foot manufacturing ...
Customer Service / Front Desk Representative
Massillon, OH · On-site
$20/hr
Service Excellence: Ensure fast and accurate order processing. You will coordinate closely with ... All Tower Industries products are custom-fabricated in our 60,000 square foot manufacturing ...
Customer Service / Front Desk Representative
Massillon, OH · On-site
$20/hr
Service Excellence: Ensure fast and accurate order processing. You will coordinate closely with ... All Tower Industries products are custom-fabricated in our 60,000 square foot manufacturing ...
Closing Service Team Member
Fairlawn, OH · On-site
$11 - $13/hr
Cross trained in Custom Framing selling and production Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires * Retail and/or customer service ...
Closing Service Team Member
Fairlawn, OH · On-site
$11 - $13/hr
Cross trained in Custom Framing selling and production Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires * Retail and/or customer service ...
Industrial Fabrics Customer Service Representative
Wooster, OH · Hybrid
$14 - $19/hr
The IF CSR maintains expert knowledge about company products and services. This role serves ... Enter Quick Responses into Seaman 360 as required for custom products as well as color matching ...
Industrial Fabrics Customer Service Representative
Wooster, OH · Hybrid
$14 - $19/hr
The IF CSR maintains expert knowledge about company products and services. This role serves ... Enter Quick Responses into Seaman 360 as required for custom products as well as color matching ...
Industrial Fabrics Customer Service Representative
Wooster, OH · On-site
$14 - $19/hr
The IF CSR maintains expert knowledge about company products and services. This role serves ... Enter Quick Responses into Seaman 360 as required for custom products as well as color matching ...
Industrial Fabrics Customer Service Representative
Wooster, OH · On-site
$14 - $19/hr
The IF CSR maintains expert knowledge about company products and services. This role serves ... Enter Quick Responses into Seaman 360 as required for custom products as well as color matching ...
Industrial Fabrics Customer Service Representative
Wooster, OH · Hybrid
$14 - $19/hr
The IF CSR maintains expert knowledge about company products and services. This role serves ... Enter Quick Responses into Seaman 360 as required for custom products as well as color matching ...
Industrial Fabrics Customer Service Representative
Wooster, OH · Hybrid
$14 - $19/hr
The IF CSR maintains expert knowledge about company products and services. This role serves ... Enter Quick Responses into Seaman 360 as required for custom products as well as color matching ...
Electrical Assembler
Akron, OH · On-site
$16.50 - $21/hr
rpGatta is a growing company who designs and builds custom manufacturing machinery for the ... Employees who excel in this position are eligible to join our Field Service Department, giving them ...
Quick apply
Electrical Assembler
Akron, OH · On-site
$16.50 - $21/hr
rpGatta is a growing company who designs and builds custom manufacturing machinery for the ... Employees who excel in this position are eligible to join our Field Service Department, giving them ...
Client Services Coordinator
Akron, OH · On-site
$18 - $22/hr
You will be hands-on, in the field, solving problems and meeting clients to make custom solutions ... customer service is guaranteed. This is why we have an exceptional net promoter score with our ...
Client Services Coordinator
Akron, OH · On-site
$18 - $22/hr
You will be hands-on, in the field, solving problems and meeting clients to make custom solutions ... customer service is guaranteed. This is why we have an exceptional net promoter score with our ...
Client Services Coordinator
$18 - $22/hr
You will be hands-on, in the field, solving problems and meeting clients to make custom solutions ... customer service is guaranteed. This is why we have an exceptional net promoter score with our ...
Client Services Coordinator
$18 - $22/hr
You will be hands-on, in the field, solving problems and meeting clients to make custom solutions ... customer service is guaranteed. This is why we have an exceptional net promoter score with our ...
Field Service Engineer - Power Control Equipment
Akron, OH · On-site
$57K - $97K/yr
At Russelectric ® , a Siemens business, we are dedicated to designing and building custom power ... We are looking for Field Service Engineer to support critical power facilities. There are 3 ...
Field Service Engineer - Power Control Equipment
Akron, OH · On-site
$57K - $97K/yr
At Russelectric ® , a Siemens business, we are dedicated to designing and building custom power ... We are looking for Field Service Engineer to support critical power facilities. There are 3 ...
Be Seen First
Service Technician | Serving the Akron Area | Vehicle Provided
Akron, OH · On-site
$20 - $25/hr
Delivering and setting up home medical and custom rehab equipment * Adjusting equipment to meet ... Maintaining service records, delivery documentation, mileage logs, vehicle checks, and equipment ...
Quick apply
Be Seen First
Service Technician | Serving the Akron Area | Vehicle Provided
Akron, OH · On-site
$20 - $25/hr
Delivering and setting up home medical and custom rehab equipment * Adjusting equipment to meet ... Maintaining service records, delivery documentation, mileage logs, vehicle checks, and equipment ...
Our Design & Service Center Team Members are dedicated to delivering a Customer -First experience that exceeds our customers' expectations for custom jewelry design and repairs. Our Design & Service ...
Our Design & Service Center Team Members are dedicated to delivering a Customer -First experience that exceeds our customers' expectations for custom jewelry design and repairs. Our Design & Service ...
Bench Jeweler - Signet Jewelers - Plaza at Chapel Hill - Cuyahoga Falls, OH
Cuyahoga Falls, OH · On-site
Our Design & Service Center Team Members are dedicated to delivering a Customer -First experience that exceeds our customers' expectations for custom jewelry design and repairs. Our Design & Service ...
Bench Jeweler - Signet Jewelers - Plaza at Chapel Hill - Cuyahoga Falls, OH
Cuyahoga Falls, OH · On-site
Our Design & Service Center Team Members are dedicated to delivering a Customer -First experience that exceeds our customers' expectations for custom jewelry design and repairs. Our Design & Service ...
Our Design & Service Center Team Members are dedicated to delivering a Customer -First experience that exceeds our customers' expectations for custom jewelry design and repairs. Our Design & Service ...
Our Design & Service Center Team Members are dedicated to delivering a Customer -First experience that exceeds our customers' expectations for custom jewelry design and repairs. Our Design & Service ...
Screen Repair Associate Part-Time
$13 - $15/hr
... custom screen and window solutions Store Operations amp; General Support * Maintain accurate records of repairs and transactions * Ensure signage and pricing accuracy for screen repair services ...
Screen Repair Associate Part-Time
$13 - $15/hr
... custom screen and window solutions Store Operations amp; General Support * Maintain accurate records of repairs and transactions * Ensure signage and pricing accuracy for screen repair services ...
Screen Repair Associate Part-Time
Akron, OH · On-site
$13 - $14/hr
... Service & Sales Support * Greet and assist customers with knowledgeable advice on repairs * Answer phone inquiries regarding repairs and pricing * Assist customers in selecting materials for custom ...
Screen Repair Associate Part-Time
Akron, OH · On-site
$13 - $14/hr
... Service & Sales Support * Greet and assist customers with knowledgeable advice on repairs * Answer phone inquiries regarding repairs and pricing * Assist customers in selecting materials for custom ...
Principal Architect
Cuyahoga Falls, OH · On-site
Lead modernization of legacy and custom-built MES landscapes, including rationalization ... Architect solutions that improve customer experience: order visibility, lead-time accuracy, service ...
Principal Architect
Cuyahoga Falls, OH · On-site
Lead modernization of legacy and custom-built MES landscapes, including rationalization ... Architect solutions that improve customer experience: order visibility, lead-time accuracy, service ...
Screen Repair Associate Part-Time
$13 - $14/hr
... custom screen and window solutions Store Operations amp; General Support * Maintain accurate records of repairs and transactions * Ensure signage and pricing accuracy for screen repair services ...
Screen Repair Associate Part-Time
$13 - $14/hr
... custom screen and window solutions Store Operations amp; General Support * Maintain accurate records of repairs and transactions * Ensure signage and pricing accuracy for screen repair services ...
Screen Repair Associate Part-Time
Medina, OH · On-site
$13 - $15/hr
... Service & Sales Support * Greet and assist customers with knowledgeable advice on repairs * Answer phone inquiries regarding repairs and pricing * Assist customers in selecting materials for custom ...
Screen Repair Associate Part-Time
Medina, OH · On-site
$13 - $15/hr
... Service & Sales Support * Greet and assist customers with knowledgeable advice on repairs * Answer phone inquiries regarding repairs and pricing * Assist customers in selecting materials for custom ...
Mechanical Assembler
Akron, OH · On-site
$17.25 - $21.50/hr
We've also designed and built a custom 6-axis robotic arm to help increase rate of fire in one of ... Employees who excel in this position are eligible to join our Field Service Department, giving them ...
Quick apply
Mechanical Assembler
Akron, OH · On-site
$17.25 - $21.50/hr
We've also designed and built a custom 6-axis robotic arm to help increase rate of fire in one of ... Employees who excel in this position are eligible to join our Field Service Department, giving them ...
Custom Service information
See Rittman, OH salary details
$12.51 - $14
4% of jobs
$14 - $15.49
13% of jobs
$16.41 is the 25th percentile. Wages below this are outliers.
$15.49 - $16.98
14% of jobs
$16.98 - $18.47
15% of jobs
The median wage is $19.30 / hr.
$18.47 - $19.96
9% of jobs
$19.96 - $21.45
13% of jobs
$22.53 is the 75th percentile. Wages above this are outliers.
$21.45 - $22.94
11% of jobs
$22.94 - $24.43
9% of jobs
$24.43 - $25.92
6% of jobs
$25.92 - $27.41
4% of jobs
$27.41 - $28.89
2% of jobs
$12
$20
$28
How much do custom service jobs pay per hour?
How can I make 2000 a week working from home?
What job makes $10,000 a month without a degree?
What are the best customer service jobs?
What is the easiest job but pays good?
What is the difference between Custom Service vs Customer Support?
| Aspect | Custom Service | Customer Support |
|---|---|---|
| Required Credentials | Typically no formal certifications, but industry-specific knowledge helpful | Often requires customer service or support certifications |
| Work Environment | Varies; includes retail, online, or in-person settings | Primarily office or call center environments |
| Employer & Industry Usage | Used across retail, hospitality, and service industries | Common in tech, telecom, and service sectors |
| Search & Comparison Intent | Focuses on personalized, tailored service experiences | Centers on resolving customer issues efficiently |
Custom Service involves providing tailored, personalized experiences to meet individual customer needs, often in retail or hospitality settings. Customer Support focuses on assisting customers with issues or inquiries, typically in technical or service industries. While both roles aim to enhance customer satisfaction, Custom Service emphasizes customization and relationship-building, whereas Customer Support prioritizes problem resolution and technical assistance.

$20/hr
Other
Posted 26 days ago
Job description
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Tower Industries is looking for a professional and engaging Customer Service / Front Desk Representative. This is a critical role for someone who excels at building relationships, solving problems, and providing a seamless experience for our clients from the first phone call to the final order. Pay: $20.00 / hour
Key Responsibilities:
- Customer Interaction: Be the first point of contact, answering phone calls, greeting visitors in our showroom, and providing expert guidance on product information and selections.
- Service Excellence: Ensure fast and accurate order processing. You will coordinate closely with other departments to resolve inquiries and ensure our customers receive top-tier service.
- Customer Retention: Build and maintain long-term business relationships by providing prompt, accurate, and helpful service that promotes an exceptional customer experience.
- Minimum of five (5) years of proven customer service experience.
- General construction knowledge and/or experience is highly preferred.
- Proficiency in Microsoft Office (Word, Excel, Outlook). Experience with EOS (Entrepreneurial Operating System) is a plus.
- High school diploma or equivalent; ability to perform job duties satisfactorily as outlined.
General Requirements
- Core Values Fit: You must be committed to our values: Kind, Take Initiative, Get It Done, Make It Right, Humble, and Enthusiastic.
- A pleasant phone voice, excellent attitude, and a genuine desire to assist both customers and co-workers are essential.
- Ability to quickly recall information, work effectively in a challenging environment, and act independently with strong diligence.
- Strong verbal and written communication skills. Must have high-level math skills and the ability to read and interpret measurements with total accuracy.
- A base knowledge (or the quick ability to learn) of the fabrication and installation processes for countertops and showers.
About the Organization
Tower Industries is the premier provider of premium surfacing solutions for a wide variety of residential, commercial, and institutional applications. We have worked tirelessly to build a business driven by hard work, top-quality surfacing products, innovative solutions, and continuous improvement. All Tower Industries products are custom-fabricated in our 60,000 square foot manufacturing facility located in Massillon, Ohio.
We work regularly with architects, designers, contractors, and builders, offering open lines of communication, creative ideas, and responsive customer service. Our unrivaled flexibility, in both our business model and the design of our products, allows you to focus on other pressing business priorities.
Our Mission
Tower Industries is committed to serving a wide range of national clients, including commercial general contractors, millwork/casework suppliers, dealers, builders, specifiers, architects, and designers. We also regionally and locally serve residential customers, commercial general contractors, millwork/casework suppliers, dealers, builders, specifiers, architects, and designers. We are dedicated to exceeding customer expectations and delivering absolute, on-time performance.
We are a drug-free workplace.
This position is currently accepting applications.
About Tower Industries
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
11 - 50 Employees
Headquarters location
Massillon, OH, US
Year founded
1995