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Custom Service Manager Jobs in Colorado (NOW HIRING)

DXP Enterprises, Inc.

Shop Supervisor

Commerce City, CO · On-site

$18 - $20/hr

Monitors progress of projects and confers with the Service Manager to insure that projects are ... Fabricate and assemble custom equipment skids and packages. * Perform field startup of various ...

DXP

Shop Supervisor

Commerce City, CO · On-site

$18 - $20/hr

Monitors progress of projects and confers with the Service Manager to insure that projects are ... Fabricate and assemble custom equipment skids and packages. * Perform field startup of various ...

DXP

Shop Supervisor

Commerce City, CO · On-site

$18 - $20/hr

Monitors progress of projects and confers with the Service Manager to insure that projects are ... Fabricate and assemble custom equipment skids and packages. * Perform field startup of various ...

Guild Mortgage

Transaction Coordinator

Louisville, CO · On-site

$32K - $54K/yr

Maintain referral source relationships through quick response time and excellent custom service ... Ability to manage multiple priorities; strong detail orientation and highly organized. * Works with ...

Guild Mortgage

Transaction Coordinator

Louisville, CO · On-site

$32K - $54K/yr

Maintain referral source relationships through quick response time and excellent custom service ... Ability to manage multiple priorities; strong detail orientation and highly organized. * Works with ...

Kairoi Residential

Be Seen First

Service Technician

Boulder, CO · On-site

$23 - $25/hr

Report any issues to the Service Manager for prompt resolution. * Help organize and inventory ... Eloquence to showcase the unique features and custom amenities of an upscale community ...

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All JobsCustom Service JobsCustom Service Manager JobsCustom Service Manager Jobs in Colorado

Custom Service Manager information

What is the difference between Custom Service Manager vs Customer Service Supervisor?

AspectCustom Service ManagerCustomer Service Supervisor
CredentialsExperience in customer service, management skills, sometimes relevant certificationsExperience in customer service, leadership skills, often similar certifications
Work EnvironmentOversees multiple teams, strategic planning, higher-level decision makingManages customer service team, handles daily operations and escalations
Employer & Industry UsageUsed in companies offering customized products/services, retail, manufacturingCommon across retail, call centers, hospitality industries
Comparison Search IntentUnderstanding managerial roles in customer service, career progressionLooking for supervisory roles, team management in customer service

The Custom Service Manager typically holds a higher-level, strategic role overseeing multiple teams and focusing on customized client solutions, while the Customer Service Supervisor manages daily team operations and customer interactions. Both roles require customer service experience and leadership skills, but the manager's scope is broader and more strategic.

What cities in Colorado are hiring for Custom Service Manager jobs?

Cities in Colorado with the most Custom Service Manager job openings:

Custom Service Manager jobs near you

Service Manager - Salt Lake City Area

Lake City, CO • On-site

Kairoi Residential
Real Estate • 51 - 200 employees

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

104th of 207 rated real estate companies

Good employer

Learn more about Kairoi Residentialexternal

Full-time

Re-posted yesterday

Job description

SERVICE MANAGER
SUMMARY
As a Service Manager you will be responsible for the overall maintenance and upkeep of our multifamily community. This position requires a highly skilled and experienced individual with a comprehensive understanding of all aspects of property maintenance, including plumbing, electrical, HVAC, carpentry, and appliance repair. You will oversee a team of maintenance professionals, ensuring that resident service requests are handled efficiently and effectively, vacant apartments are prepared for new residents, and the overall appearance of the community is maintained to the highest standards. This role demands strong leadership, communication, and problem-solving abilities, as well as a commitment to providing exceptional customer service and fostering a positive living environment for our residents.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
  • Oversee all maintenance operations, ensuring that the property is maintained to the highest standards of quality and functionality.
  • Develop and implement preventative maintenance programs, ensuring the long-term value and efficiency of the property's systems and equipment.
  • Manage the maintenance budget, track expenses, and identify opportunities for cost savings and efficiency improvements.
  • Oversee the organization and inventory of maintenance equipment, materials, and supplies.
  • Ensure that the maintenance shop and storage areas are clean, organized, and well-maintained.
  • Supervise, mentor, and evaluate the performance of the maintenance team, including Assistant Service Managers, Service Technicians, and Senior Service Technicians.
  • Provide guidance, training, and support to team members, fostering their professional development and skill enhancement.
  • Delegate and oversee work assignments, ensuring that tasks are completed efficiently and to the highest standards.
  • Foster a positive and collaborative work environment, promoting teamwork, communication, and a shared commitment to resident satisfaction.
  • Oversee the timely and efficient response to resident service requests, ensuring that all maintenance issues are addressed promptly and professionally.
  • Provide technical expertise and support to the maintenance team in diagnosing and troubleshooting complex maintenance issues.
  • Monitor resident satisfaction with maintenance services, addressing any concerns or complaints in a timely and effective manner.
  • Oversee the make-ready process for vacant apartment homes, ensuring they are clean, functional, and aesthetically appealing for new residents.
  • This may include inspecting and approving the work of the maintenance team, as well as handling any complex repairs or renovations.
  • Oversee the maintenance of the overall appearance of the community, ensuring that grounds, common areas, and amenities are clean and well-maintained.
  • This may include coordinating landscaping, pool maintenance, and other upkeep tasks.
  • Conduct regular inspections of the property to identify any maintenance or safety concerns.
  • Ensure compliance with all applicable safety regulations and standards.
  • Manage relationships with vendors and contractors, negotiating contracts and ensuring that services are delivered in a timely and cost-effective manner.
  • Oversee the quality of work performed by vendors and contractors, ensuring that it meets the community's standards.

SKILLS AND EXPERIENCE
  • 5-6 years of experience in apartment home repair, including advanced knowledge of plumbing, electrical, HVAC, carpentry, and appliance repair.
  • Proven experience in managing and leading a team of maintenance professionals.
  • Bilingual (Spanish/English) is preferred.
  • EPA and HVAC certifications are required.
  • Must have in-depth knowledge of OSHA safety rules and regulations.
  • Must have excellent customer service and a positive resident experience focused mentality.
  • Should be able to work a flexible schedule if necessary and a willingness to be on-call for emergencies.
  • Ability to work independently and as part of a team, demonstrating initiative, flexibility, and a commitment to achieving results.
  • Strong leadership and mentoring skills, with the ability to guide and motivate others.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to prioritize tasks and manage time effectively.
  • Knowledge of budget management and cost control principles.
  • Must have a valid driver's license with no major infractions in the last 12 months.

ADDITIONAL CONSIDERATIONS FOR LUXURY COMMUNITIES
  • Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.
  • Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.
  • Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.
  • Demonstrate expertise in the maintenance and upkeep of a luxury community, upholding the highest standards for a discerning clientele.

REGIONAL LAWS AND REGULATIONS
The Service Manager must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include:
  • Arizona: Arizona Residential Landlord and Tenant Act
  • California: California Tenant Protection Act of 2019
  • Colorado: Colorado Warranty of Habitability
  • Florida: Florida Residential Landlord and Tenant Act
  • Georgia: Georgia Landlord-Tenant Handbook
  • North Carolina: North Carolina Residential Rental Agreements Act
  • South Carolina: South Carolina Residential Landlord-Tenant Act
  • Utah: Utah Fit Premises Act
  • Tennessee: Tennessee Uniform Residential Landlord and Tenant Act
  • Virginia: Virginia Residential Landlord and Tenant Act

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.
This job description is intended to provide a general overview of the Service Manager role. The specific duties and responsibilities may vary depending on the needs of the community.
Department Operations - Community Locations Salt Lake City Area - Salt Lake City, UT Employment type Full-time

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