The Customer Service Associate plays a vital role in delivering excellent in-person customer support by managing interactions, orders, and issue resolution. This position requires effective communication, teamwork across departments, and the ability to handle complaints with professionalism. The role operates within standard business hours and may include evening and weekend shifts, utilizing custom in-house tools to support daily tasks. There is a clear advancement path available for motivated individuals.
Responsibilities
- Engage with customers in person to provide support and information
- Process customer orders accurately and efficiently
- Resolve customer issues and complaints promptly
- Enter data related to customer interactions and transactions
- Demonstrate strong product knowledge to assist customers effectively
- Collect and document customer feedback for continuous improvement
- Communicate clearly with customers and team members
- Collaborate independently and within small and cross-department teams
Preferred Qualifications
- Entry-level experience in customer service
- High school diploma or equivalent
- Strong communication and conflict resolution skills
- Proficiency with Microsoft Office and data entry
- Active listening and problem-solving abilities
- Ability to multitask and work well in a team environment
Company Description
We are not your average agency. We are a high energy team of go-getters, connectors, and people who genuinely love what they do. We specialize in placing driven, ambitious talent with companies that are ready to grow and we do it with speed, heart, and zero fluff.
We move fast. We grow fast. And we always bring people with us.
If you are hungry, motivated, and ready to be part of something that actually means something, you just found your people.