Custom Service Associate Jobs in Illinois (NOW HIRING)

The Custom Closets Installation Expert measures for, preps for and installs custom closets in customer homes, while providing exceptional customer service.  This position may work solo but usually works as a team with an Installation Assistant during most projects. This position also communicates regularly with Design Consultants, Store Managers and Area Directors.  This is a full-time hourly, non-exempt, field position base out of our Elmhurst, IL facility.  This position reports to the Regional Installation Manager.  

What We Stand For  

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. This position is part of C Studios Manufacturing and focuses on our Custom Spaces team. 

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.

Here's a peek at what you can expect:

• Rewarding Pay: Starting at $22.00 an hour, up to $28.00 an hour, depending on experience. 
• Competitive health, dental, and vision plans to keep you and your loved ones well. 
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

For our full-time associates, we offer even more:

• Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs)
• Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program
• Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
• Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
• Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
• Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

• Accurately measures spaces (in inches and millimeters) and identifies all obstructions that could impact the customer’s design 
• Provides exceptional customer service and protects all customer property, flooring and walls to prevent damage 
• Inventories all product and immediately calls in any damaged or missing product to TCS Services 
• Removes any existing closet systems and performs basic patch and paint on areas removed 
• Performs accurate and precise installation per the design plans 
• Ensures that each assigned installation and service call is completed on schedule
• Performs service orders, if needed, due to errors, damages or missing product to complete a customer’s space 
• Drives up to 200 miles per day depending on job location
• Upon completing an installation or service call, inspects work sites and installed units to be neat and thoroughly clean
• Responsible to have tools necessary to accomplish assigned installations (in accordance with established Installer Tool List)
• Responsible for maintaining discretion related to all confidential/sensitive company and customer information 

• High school diploma or equivalent.
• Minimum of twelve months of experience or training in same or related field; or equivalent combination of training and experience.
• Weekend hours required. 
• Must have a valid drivers license at all times as a requirement of employment.
• Must be able to clearly communicate in professional manner, both verbally and in writing 
• Knowledge of Salesforce Field Service a plus
• Able to safely use a table saw, miter saw, circular saw, router, nail gun, etc. 
• Able to measure accurately in inches and millimeters 
• Takes pride in work with great attention to detail
• Must be comfortable with interacting with customers in a professional manner and addressing concerns
• Attention to detail and accuracy
• Ability to work independently and in a team environment
• Experience in working under tight time pressures and able to separate the mission-critical tasks from the lower priority tasks

We are proud to be an Equal Opportunity Employer and comply with the

Americans with Disabilities Act

Distribution Center Physical Requirements

State Specific Notices