Cust Service Manager Jobs in Florida (NOW HIRING)

POSITION SUMMARY:
The Events Solutions Consultant (ESC) reports to a Manager Solutions Consultants and is an in-store sales professional in a Hospitality & Conventions (HC) location. This is a HC customer-focused position responsible for achieving and striving to exceed defined sales targets. The ESC also creates, cultivates and maintains outstanding relationships with hotel/convention center venue staff (especially within the sales and event services departments). The role encompasses extensive interaction with customers, hotel/ convention center contacts, and print decision makers on local sales calls, over the phone, via email and face-to-face. The ESC works with minimal supervision and interacts on a daily basis with customers, Store Managers, store team members, vendors and personnel of the HCO host facility toward accomplishing established business objectives.

GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Represent FedEx Office (FXO) as the on-site sales and support expert for event managers and other key event participants throughout all phases of events
Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to customers and host properties; selling efforts should reflect excellent professionalism, thoughtful research, consistent follow-through and persistence
Represent FXO by attending key department meetings, site visits, planning meetings and pre-convention meetings in the HCO host facility which may include making presentations on FXO's product and service offerings to decision makers
Act as FXO's primary relationship owner for the Sales and Event Services teams within the host venue, hold product/service overview presentations with these and other departments/leaders within the host venue to ensure (1) each department understands FXO's products/services and (2) venue employees act as enthusiastic advocates for FXO within their property
Ensure customer and host property satisfaction throughout the entire sales process (pre-event and post-event activities) as defined by the HCO program
Drive revenue at assigned HCO stores by making sales calls on nearby hotels and convention facilities to identify and secure new revenue opportunities, delivering capabilities presentations in host locations, pre-event selling, on-demand support, post-event follow up and sharing information with other ESCs
Share leads for upcoming convention/ events in other venues across FXO network
Take complex job orders and provide quotes to meeting and event planners or show managers; follow up on bids
Monitor the quality and timeliness of all convention/ event-related work ordered and produced to ensure customer satisfaction
Initiate timely contact with future groups via email and phone calls at the time of booking confirmation
Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls and host property meetings with Manager
Implements established marketing plans and sales strategies, as assigned
Maintains accurate customer relationship management (CRM) system data, including daily activities and account updates
Meet or exceed activity standards as established by the HCO program including supporting multiple HCO locations
Follow FedEx Office standard operating procedures as well as adhering to Legal, HR, safety and security policies and procedures
Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies
All other duties as needed or required

Preferred Qualifications

• B2B sales experience
• Consultative selling and hospitality experience
• Experience in customer/client development, consultation, and retention
• Background in hotel events and branding
• Strong working knowledge of Salesforce and Office 365
• Ability to work independently while fostering strong internal relationships

MINIMUM QUALIFICATIONS AND REQUIREMENTS:
High School Diploma or equivalent education
2+ years sales and/or customer service experience required
Strong working knowledge of Microsoft Office Word, Excel and PowerPoint required
Demonstrated effective written and verbal communication skills including experience presenting to customer groups
Prior experience in the hospitality industry, preferred
Must present a personal professional image
Demonstrated presentation skills to external customers
Proven strong organization and planning skills
Proven skills and aptitude to excel in a customer-focused and results-driven environment
ESSENTIAL FUNCTIONS:
Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay: $22.25/hr - $31.15/hr

Additional Details: The desired location for this position would be Aventura, FL. Candidates must live within 50 miles of the campus location. Employees will be required to work at the location several times per week.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)

Employment Type: FULL_TIME