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Job Description
Reporting to the Assistant Director of Online Degree Programs, the Coordinator provides comprehensive academic advising, admissions support, and student engagement services for current and prospective online students. This role leads day-to-day online advising operations, develops individualized academic plans, monitors student progress, and implements timely interventions to support academic success. The coordinator manages admissions review, onboarding, and matriculation processes, creates and maintains self-service student resources, and contributes to program coordination, including orientations, workshops, and engagement activities. Serving as a primary point of contact for online students, the coordinator applies institutional policies, fosters student development, and collaborates across departments to enhance student persistence, connection, and degree completion.
Responsibilities
Academic Advising and Online Student Engagement
• Provide academic advising, mentoring, and engagement for current and prospective online students
• Lead and coordinate online academic advising efforts through scheduled virtual appointments and drop-in advising sessions
• Develop personalized academic plans aligned with students' academic and career goals, degree requirements, and university policies
• Monitor and assess student academic progress and coordinate timely interventions to address academic challenges or concerns
• Advise students of academic options and recommend appropriate courses of action in collaboration with the Assistant Director as needed
• Interpret and apply college and university policies and procedures related to advising, progression, and degree completion
• Maintain accurate and up-to-date electronic advising records within university databases
• Refer students to appropriate college and campus resources, programs, and support systems
• Guide students in exploring their goals, interests, strengths, values, and concerns using intentional, student-centered advising strategies and positive, open-ended questions
Admissions, Onboarding, and Matriculation
• Coordinate and manage admission application review for online programs in collaboration with central admissions and campus partners
• Lead new student onboarding and matriculation processes, including welcome communications, participation in orientation courses, and coordination of initial advising appointments
• Manage readmission and major change processes for online program students in accordance with college and university policies
Online Student Support & Program Coordination
• Create, manage, and continuously improve self-service advising and onboarding resources for prospective applicants and current online students
• Support and implement initiatives designed to enhance connection, persistence, and completion for online business students
• Contribute to the coordination of program-related activities, including online orientations, academic workshops, commencement-related activities, and engagement events for prospective and current online students
Collaboration, Professional Development & Other Duties
• Participate in regular staff and team meetings and contribute to committee work as assigned
• Engage in professional development at the local, regional, and/or national level
• Attend on-campus meetings, events, and retreats as needed
• Perform other duties as assigned
Qualifications
Required Qualifications
Education:

• Master's Degree in higher education administration, counseling, student affairs, business, communications, or a related field

Experience:

• Minimum of four years of experience in academic advising or student services

Knowledge, Skills, Abilities:

• Knowledge of undergraduate education, academic policies, and best practices in academic advising.
• Demonstrated ability to address complex student issues and implement innovative problem-solving strategies.
• Excellent interpersonal, communication, and organizational skills.
• Ability to use advising technologies (student information systems, advising platforms, etc.).

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.
Preferred Qualifications
Experience:

• Supervisory experience
• Teaching experience at the college level
• Experience working with adult learners

Knowledge, Skills, Abilities:

• Knowledge of adult learning theory and its application to online higher education
• Knowledge of unique challenges and needs of adult learners

Work Location

• Location: Knoxville, TN
• Well qualified candidates may be eligible for hire as a 100% remote employee. Eligibility will be determined through the interview process.

Compensation and Benefits

• UT market range: 08
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions
To express interest, please submit an application with the noted below attachments.

• Resume
• Cover Letter
• List of 3 Professional References

About The College/Department/Division: The Undergraduate Programs Office provides comprehensive academic advising services for approximately 9,500 undergraduate students. The college has a collaborative advising team focused on assisting students in developing and implementing sound educational plans consistent with their values and academic and career goals.
About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.
UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.
UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.
The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.
Apply today and join the Tennessee Volunteer community!