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Csr Jobs in Barrie, ON (NOW HIRING)

U-Haul

Customer Service Representative

Newmarket, ON

CA$17.60 - CA$18.60/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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Csr information

What is a customer service representative?

Customer Service Representatives (CSRs) are professionals who interact with customers on behalf of a company, handling inquiries, complaints, and support requests. They work across various industries, providing information about products and services, processing orders, and resolving issues to ensure customer satisfaction. CSRs may communicate with customers via phone, email, chat, or in person, and often play a crucial role in building and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service representative?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude help build rapport and efficiently resolve customer concerns. These skills and qualities ensure customer satisfaction, foster loyalty, and support the overall reputation and success of the organization.

How does a customer service representative typically handle difficult or upset customers, and what support is available from the team?

Customer Service Representatives (CSRs) frequently encounter challenging customer interactions, and effective handling involves active listening, empathy, and clear communication. Most organizations provide comprehensive training, scripts, and escalation protocols to help CSRs manage these situations professionally. Additionally, CSRs often work within supportive teams where supervisors and experienced colleagues are available to offer guidance or take over particularly complex cases. Regular team meetings and debriefs also provide opportunities to share strategies and reduce stress.

What is the difference between Csr vs Customer Service Representative?

AspectCustomer Service Representative

Customer Service Representatives (CSRs) and Customer Service Agents often share similar roles, focusing on assisting customers, resolving issues, and providing product or service information. Both typically require excellent communication skills, basic computer proficiency, and a customer-focused attitude. They work in call centers, retail, or service industries, serving as the first point of contact for customers. The main difference lies in job scope and company-specific titles, but generally, they are interchangeable roles in many organizations.

Is a customer service representative job stressful?

A customer service representative job can be stressful due to high call volumes, dealing with difficult customers, and meeting performance targets. It often requires strong communication skills, patience, and the ability to handle repetitive tasks in a fast-paced environment.

Is customer service representative an entry level job?

Yes, customer service representative (CSR) positions are typically entry-level jobs that require minimal prior experience. They often involve basic communication skills, familiarity with customer service tools, and may provide on-the-job training for new employees.

What are the most commonly searched types of Csr jobs in Barrie, ON?

The most popular types of Csr jobs in Barrie, ON are:

What cities near Barrie, ON are hiring for Csr jobs?

Cities near Barrie, ON with the most Csr job openings:

Csr jobs near you
Infographic showing various Csr job openings in Barrie, ON as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

Neighborly - MRA: Shell Account

Orillia, ON • On-site

CA$18 - CA$22/hr

Full-time

Medical, Dental, Vision

Re-posted 13 days ago

Job description

Do you enjoy working in a fast paced environment? Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community?


If so, we are looking for you! Mr. Appliance is a World Class customer service company who happens to excel at repairing appliances. We are looking for Customer Service Representatives for our office. Apply today!


If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You'll enjoy working with our office team. Oh, and did we mention... no nights or weekends!


We'll also give you the ongoing training that you'll need. You don't even have to know how to fix appliances!


Your Responsibilities as a Customer Service Representative

As Customer Service Representative, you are the key component in providing excellent customer service by creating World Class customer service experiences for customers with broken appliances.


Here are your primary responsibilities:

Answer incoming calls and empathize with the customer.

Respond to customer emails.

Schedule in-home service appointments with one of our trained Appliance Repair Technicians.

Effectively communicate with the customer to ensure they understand the appointment time and services needed.

Order and receive parts to ensure efficient use of company materials.

Enter data into the company software


To Succeed in this Role as a Customer Service Representative, Here's What You Need:

Exceptional Customer Service: In this role, you are the voice of the company. You get to demonstrate your ability to deliver a great customer experience, showing empathy toward the customer. You are there to schedule repair appointments so they can get back to running an efficient household.


Problem Solving: This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets scheduled and fixed correctly, the first time.


Efficiency: In order to respond to all of our customer's needs for the day, you'll need to be efficient with your time and able to excel in a fast-paced office environment.


Punctuality and Reliability: Our customers are anxiously waiting for your help! To deliver a great experience, you need to be available and show up on time.


Pride in the Details: If you value attention to detail in completing customer information and reports, you'll fit right in.


Job Requirements

The following are the minimum requirements to be considered for the Customer Service Representative position.

High school diploma or equivalent

Good telephone communication skills

Basic computer and data entry skills

ability to type a minimum of 35 words per minute


Previous office experience is a plus!


Benefits & Pay

The pay range for this position is $18.00 to $22.00 per hour, depending on your experience.


What we have to offer:

No nights or weekends: We value having a solid work-life balance. We work to make a living, without being overworked.

Benefits: Health, Dental, and Vision benefits are offered after 90 days of employment. Group RSP after 6 months

Fun Team Environment: We stand by our culture and build our team with people that love what they do.

If you enjoy taking care of the customer, are awesome at problem solving, and want to work in an office environment, a career at Mr. Appliance as Customer Service Representative could be your future!


Apply today!

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