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Csr Tech Jobs in Texas (NOW HIRING)

Sweve Tech LTD

Customer Service Representative

Dallas, TX · Remote

$20 - $25/hr

Sweve Tech LTD is looking for a skilled and dedicated Remote Customer Service Representative to join our growing team. This role involves handling customer inquiries, resolving issues, and providing ...

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See Texas salary details

$8

$14

$33

How much do csr tech jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for csr tech in Texas is $14.39, according to ZipRecruiter salary data. Most workers in this role earn between $9.28 and $15.43 per hour, depending on experience, location, and employer.

What are CSR Techs?

CSR Techs, or Central Sterile Processing Technicians, are healthcare professionals responsible for sterilizing, preparing, and managing medical instruments and equipment. They ensure that all surgical tools and devices are cleaned, disinfected, and properly packaged to prevent infection and maintain patient safety. CSR Techs play a crucial role in supporting surgical teams and other healthcare staff by maintaining the sterility and functionality of essential medical equipment.

What is the difference between Csr Tech vs Customer Service Representative?

AspectCsr TechCustomer Service Representative
CredentialsTypically requires technical certifications or training in specific software/hardwareUsually requires customer service or communication skills, with minimal technical certifications
Work EnvironmentOften in IT support centers, technical departments, or help desksCustomer service centers, retail, or call centers
Industry UsageCommon in tech, IT, and software companiesWidespread across retail, telecom, banking, and service industries

While both roles involve assisting customers, Csr Tech focuses on technical support and troubleshooting, requiring technical skills and certifications. Customer Service Representatives handle general customer inquiries and support, often emphasizing communication skills. The roles differ mainly in technical complexity and work environment, but both are essential for customer satisfaction in their respective industries.

How does a CSR Tech typically interact with other departments to resolve customer issues?

As a CSR Tech (Customer Service Representative Technician), you will frequently collaborate with technical support, sales, and product development teams to address and resolve customer concerns. This role requires strong communication skills to relay technical information between customers and internal teams, ensuring that complex issues are understood and resolved efficiently. You'll often participate in cross-functional meetings or use ticketing systems to track the progress of customer requests, making teamwork and adaptability key to success in this role.

What are the key skills and qualifications needed to thrive as a CSR (Central Sterile Processing) Tech, and why are they important?

To excel as a CSR Tech, you need knowledge of sterilization procedures, infection control practices, and a high school diploma or equivalent, with many employers preferring certification such as CRCST. Familiarity with autoclaves, sterilization equipment, and inventory management systems is typically required. Attention to detail, organization, and strong teamwork skills help ensure efficient and safe processing of medical instruments. These competencies are critical to maintaining patient safety and supporting smooth healthcare operations.

What hot tech job pays $775 000?

A Chief Technology Officer (CTO) or senior executive role in the tech industry can earn salaries around $775,000 or higher, especially in large corporations or successful startups. These positions typically require extensive experience, leadership skills, and often involve overseeing technology strategy, infrastructure, and innovation.

What jobs pay 4000 a week without a degree?

A CSR Tech role typically does not pay $4,000 a week without specialized skills or experience. High-paying jobs that can reach this level without a degree often include sales, real estate, certain trades like plumbing or electrical work, and some entrepreneurial ventures. These roles usually require relevant skills, certifications, or experience rather than formal education.

What is the role of a CSR technician?

A CSR technician is responsible for providing technical support and customer service related to computer systems, networks, or electronic devices. They troubleshoot issues, perform repairs, and may install or configure hardware and software, often working in technical environments that require problem-solving skills and familiarity with diagnostic tools.

What is the least stressful IT job?

A CSR Tech role typically involves customer support and troubleshooting, which can be less stressful than jobs with high pressure or rapid response requirements. Positions with regular hours, minimal on-call duties, and clear procedures tend to be less stressful in the IT field.
What are popular job titles related to Csr Tech jobs in Texas? For Csr Tech jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Csr Tech jobs in Texas look for? The top searched job categories for Csr Tech jobs in Texas are:
What cities in Texas are hiring for Csr Tech jobs? Cities in Texas with the most Csr Tech job openings:
Csr Tech jobs near you
Infographic showing various Csr Tech job openings in Texas as of July 2026, with employment types broken down into 1% Locum Tenens, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $29,924 per year, or $14.4 per hour.
Customer Service Representative (CSR)

Customer Service Representative (CSR)

Dean Technology, Inc.

Addison, TX

$15.50 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Job description

Description

Come Join the Dean Technology Team!

DTI offers competitive salaries, excellent health, dental, life insurance and work/life balance in a challenging and rewarding environment.  We are experiencing a period of significant growth and are looking for energetic Team members to grow with us. 

DESCRIPTION:

To provide an exceptional level of service and support for every customer via the phone and e-mail. An CSR is responsible for maintaining a high level of customer service and support for external and internal customers. CSR's are a critical part of the entire sales order process from managing customers' expectations, entering orders, to ensuring proper delivery. CSR work with other functional groups to ensure customer orders are entered accurately and shipped on time.

RESPONSIBILITIES:  

Includes but are not limited to:

Answer incoming phone calls and e-mails promptly.

Generate new and repeat business by providing product and technical information in a timely manner.

Determine customer requirements and expectations in order to recommend specific products or solutions.

Accurately process customer transactions such as orders, quotes or returns.

Increase sales and average order size by means of cross-selling, up-selling, and add-on sales.

Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.

Provide tracking information on shipped orders to customers when requested.

Fill requests for catalogs and samples.

Set up and maintain customer files.

Communicate to the purchasing department unexpected increases or decreases in demand for product.

Capturing of accurate and complete information in Customer Relationship Management (CRM) system.

Backup to reception on phones when needed.

Participate in weekly sales meetings, daily situational and any other meeting mandated by management.

Answer high volume of in-bound calls and e-mails on a daily basis.

Research orders and accurately updating information in ERP (computer) system.

Support customer in navigating web site.

Triaging time sensitive customer requests efficiently and effectively.

Performing all required customer follow-up in a timely manner each day.

Customer Service and Support - Provide friendly service and enthusiastic guidance to the customer via phone and e-mail.

Sales Order Entry - Accurate and timely sales order entry. (Accuracy of 99.5%, and volumes of 400+ lines entered per month).

Return Materials Authorization - Enter, send and follow up on RMA's issued to customers.

Meeting or exceeding weekly/monthly/quarterly sales goals.

Entry of 400+ lines per month

Follow-up on quotes, samples, etc.

Create and issue RMA's to customers within 24 hours.

Quotes created and delivered to customers on a weekly basis.

Requirements

PREFERENCES:

Experience working for a company selling standard and design to order electrical products or components is preferred.

Able to work in a fast paced, self-directed environment.

Exceptional verbal and written communication skills; good spelling and grammar.

Excellent telephone presence and etiquette; clear speaking voice a must.

Highly proficient level of computer skills including MS Word, Excel, Outlook and ERP systems (ex. Epicor, SAP, Oracle, etc.)

Strong organizational skills.

Able to multi-task the activities with shifting priorities.

Decision making, problem resolution and creative thinking skills.

Sense of urgency and ability to meet tight deadlines on a daily basis.

Commitment to accuracy and attention to detail.

High level of personal integrity.

QUALIFICATIONS: 

3-5 years' experience in an customer service position, with history of demonstrated success.

Relevant inside sales training and knowledge.

Experience with Enterprise Resource Planning systems mandatory.

Associate degree in business or sciences preferred.

Reliable attendance and punctuality.

About us:
We are a private firm that specialized in designing and manufacturing high voltage product solutions serving the industrial, medical and commercial sectors. We are an established company with three locations in the USA, a presence in Europe, as well as a manufacturing operation in China.
 

This is a Full-Time position in Addison, TX with the offer of benefits, which include health insurance, vision, life, STD, LTD, dental and 401k to the right candidate.


There will be a 90-day evaluation period for this position.


The above statements are intended to describe the general nature and levels of work performed by people assigned to this position. They are not to be construed as an exhaustive list of all job duties performed by the person so classified. Nor is this summary an employment contract or promise of ongoing employment.

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