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Csr Full Time Remote Jobs in Springfield, VA (NOW HIRING)

Inova Primary Care

Patient Service Representative

Fairfax, VA · Remote

$18 - $22.75/hr

These are remote full-time roles, day shift with varying hours from 7:30 a.m. - 5:30 p.m. Monday ... Patient Service Representative 1: The Patient Service Representative 1 demonstrates accountability ...

Globe Life Insurance

Be Seen First

Entry Level Customer Sales Representative (100% Remote)

Arlington, VA · Remote

$60K - $80K/yr

... Canada | Full-Time | Paid Weekly | Training Provided | No Cold Calling A Fresh Start Can Lead ... Are interested in developing sales and customer relationship skills Experience in customer service ...

Globe Life Insurance

Be Seen First

Entry Level Customer Sales Representative (100% Remote)

Arlington, VA · Remote

$60K - $80K/yr

... Canada | Full-Time | Paid Weekly | Training Provided | No Cold Calling A Fresh Start Can Lead ... Are interested in developing sales and customer relationship skills Experience in customer service ...

Globe Life Insurance

Be Seen First

Entry Level Customer Sales Representative (100% Remote)

Arlington, VA · Remote

$60K - $80K/yr

... Canada | Full-Time | Paid Weekly | Training Provided | No Cold Calling A Fresh Start Can Lead ... Are interested in developing sales and customer relationship skills Experience in customer service ...

Kastle Systems

Customer Care Rep. I

Falls Church, VA · Remote

$35K - $50K/yr

... best service provider and to ensure that their security the most effective, efficient and ... Kastle's integrated security solution, including access control, video, and remote video monitoring ...

trainwell

Licensed Investment Representative

Suitland, MD · On-site +1

$60K - $75K/yr

This is a remote position where you'll work directly with clients to recommend and manage mutual ... Background in insurance and financial services cross-selling. Benefits Base salary: $60,000-$75,000 ...

trainwell

Licensed Investment Representative

Suitland, MD · Remote

$60K - $75K/yr

This is a remote position where you'll work directly with clients to recommend and manage mutual ... Background in insurance and financial services cross-selling. Benefits Base salary: $60,000-$75,000 ...

YO AI Labs

Medical Writer - Remote

Washington, DC · Remote

$50 - $90/hr

Remote Job Type: Contractor Pay: $50-$80/hour Job Overview We are seeking an experienced Medical ... Clinical Study Report (CSR) Authoring * ICH E3 Guidelines * Scientific Accuracy Assessment * Source ...

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Showing results 21-40

All JobsCsr JobsCsr Full Time Remote JobsCsr Full Time Remote Jobs in Springfield, VA

Csr Full Time Remote information

See Springfield, VA salary details

$10

$19

$28

How much do csr full time remote jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for csr full time remote in Springfield, VA is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is a CSR full time remote?

CSR Full Time Remote jobs are customer service representative positions that are performed entirely from a remote location, such as your home, rather than in a traditional office setting. These roles involve assisting customers via phone, email, chat, or other communication platforms, addressing their inquiries, resolving issues, and providing product or service information. Full-time remote CSRs typically work standard full-time hours and may be required to have a quiet workspace, reliable internet access, and strong communication skills. Many companies offer remote CSR opportunities to provide flexible work options and service coverage across different time zones.

What are the key skills and qualifications needed to thrive as a CSR full time remote?

To thrive as a CSR (Customer Service Representative) Full Time Remote, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, online chat tools, and ticketing systems is usually required. Exceptional listening skills, patience, and self-motivation help you stand out when handling customer inquiries from a remote environment. These skills ensure efficient issue resolution, positive customer experiences, and effective remote collaboration.

What are some common challenges faced by full-time remote customer service representatives and how can they be managed?

Full-time remote Customer Service Representatives often encounter challenges such as managing time effectively, staying motivated without in-person supervision, and communicating clearly with both customers and internal teams. To overcome these, it's important to establish a dedicated workspace, set a structured daily routine, and utilize communication tools like chat and video calls to remain connected with colleagues. Additionally, regularly seeking feedback and participating in virtual team meetings can help maintain a sense of engagement and continuous improvement.

What is the difference between Csr Full Time Remote vs Customer Service Representative?

AspectCsr Full Time RemoteCustomer Service Representative
Work EnvironmentRemote, home-basedOffice or remote depending on employer
Required CredentialsHigh school diploma, communication skillsHigh school diploma, communication skills
Industry UsageCommon in tech, retail, telecomWidely used across various industries
Work ScheduleFull-time, fixed hoursFull-time or part-time, flexible options

Both roles involve assisting customers, but Csr Full Time Remote specifically refers to remote, full-time positions often in tech or retail sectors, while Customer Service Representative can include in-office or remote roles across many industries. The main difference lies in the work environment and job scope, with remote work being a key feature of Csr Full Time Remote.

What are popular job titles related to Csr Full Time Remote jobs in Springfield, VA?

For Csr Full Time Remote jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Csr Full Time Remote jobs in Springfield, VA look for?

The top searched job categories for Csr Full Time Remote jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Csr Full Time Remote jobs?

Cities near Springfield, VA with the most Csr Full Time Remote job openings:

Csr Full Time Remote jobs near you

Digital Customer Service Representative (DCSR)

Akina Pharmacy

Sterling, VA • On-site, Remote

$18 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Company Overview
At Akina Pharmacy, the shared purpose that drives us is to enrich the lives of the people in our care through compounded medications. As a people-first organization, we embrace the Entrepreneurial Operating System (EOS) to ensure our success by prioritizing the recruitment and development of exceptional talent.
Joining Akina means stepping into an environment where clear communication, pragmatic decision-making, and accountability are at the forefront. We are committed to empowering our team members and fostering a culture of growth and support. If you are driven by a passion for making a meaningful impact and seek a vibrant, compassionate workplace, we invite you to discover the opportunities awaiting you at Akina Pharmacy. Together, let's build a healthier, happier community.
Position Summary
The Digital Customer Service Representative (DCSR) is a key player in Akina Pharmacy's commitment to providing exceptional service through digital communication channels. This role specializes in handling customer interactions via live chat, email, online reviews, and AI-assisted chatbot responses, ensuring timely, accurate, and compassionate communication.
As a DCSR, you will manage high volumes of online inquiries, resolve customer concerns efficiently, and maintain Akina Pharmacy's reputation by engaging with patients and providers across multiple digital platforms. You will also play an active role in refining AI chatbot responses and updating knowledge bases to enhance automation and improve customer satisfaction. Success in this position requires strong written communication skills, attention to detail, and the ability to handle multiple digital conversations simultaneously while maintaining performance metrics such as response time, resolution rate, and quality assurance.
At Akina Pharmacy, we value individuals who embody our core identity values of Excellence Always, Go-Getter's Unite, Compassion For All, and Called To Serve. If you thrive in a fast-paced, tech-driven environment and are passionate about providing efficient and high-quality digital customer service in the healthcare industry, this role is for you.
You will love it here if you are motivated by Akina's Core Identity Values:
  • Excellence Always
  • Go-Getter's Unite
  • Compassion For All
  • Called To Serve

You'll have success here if you value clear processes and get, want, and have capacity to do the following things:
Digital Customer Engagement: Provide prompt, professional, and compassionate responses to customer inquiries via online channels like email, live chat, social media, and company websites.. Ensure consistent, excellent communication that reflects Akina Pharmacy's core values and service standards. Personalize interactions to build trust and maintain positive relationships with patients and providers.
Response Time & Quality Assurance Meet or exceed strict response time goals ( Chat: < 1 minute, Email: < 30 minutes, Online reviews: <24 hours). Ensure responses are accurate, compliant (HIPAA), and solution-oriented. Maintain quality standards through clear, concise, and empathetic messaging.
Issue Resolution & Proactive Support: Troubleshoot and resolve customer concerns through clear, solution-focused communication. Collaborate with customer service representatives, pharmacists, and pharmacy technicians to escalate and resolve complex issues. Identify frequent inquiries and pain points, recommending process improvements for better service.
Reputation Management & Customer Feedback: Monitor, manage, and respond professionally to online reviews, addressing concerns and highlighting positive experiences. Track customer sentiment and recurring feedback trends, escalating key insights for service enhancements. Help maintain Akina Pharmacy's reputation by fostering constructive, brand-aligned engagement.
AI Chatbot Database Management: Review and analyze chatbot interactions to identify gaps in AI responses. Provide feedback and recommendations to improve the chatbot's accuracy, efficiency, and customer satisfaction. Regularly update and refine the customer service knowledge-base, ensuring it aligns with real-world customer needs. Work with internal teams to test and optimize chatbot responses based on evolving customer inquiries.
We train our team to help them succeed, and everyone on our team helps with our success. In this role, you'll be accountable for hitting the following numbers:
  • Coordinate chat interactions (50-60 per day)
  • Answer inbound email requests (50-60 per day)
  • Manage review responses (5-10 per week)

If you want to come to work, learn, and hit those numbers, you'll be recognized and rewarded.
Our company runs on EOS purely. That means as a member of this team, you will have a leader who:
  • Gives clear directions and expectations
  • Makes sure you have the necessary tools
  • Delegates appropriately
  • Has effective meetings
  • Meets one-on-one with you quarterly or more, if needed
  • Rewards and recognizes your performance

Experience and Qualifications
  • Customer Service Experience:
    • Minimum of 1-2 years of experience in a customer service role, preferably in a digital call center or healthcare setting.
  • Strong Communication Skills:
    • Exceptional verbal and written communication skills with the ability to handle high-volume inbound and outbound communications professionally and empathetically.
  • Adaptability
    • Ability to handle multiple inquiries simultaneously across different digital channels.
  • Detail-Oriented and Organized:
    • Proven ability to accurately document and manage detailed customer and patient information while multitasking in a fast-paced environment.
  • Technical Proficiency:
    • Proficient in using customer relationship management (CRM) systems, chat systems, and Microsoft Office applications (e.g., Word, Excel, Outlook); AI experience (e.g. ChatGPT, OpenAI, DataAnnotationTech) preferred.

Benefits & Perks
  • Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
  • Paid time off (vacation and sick time): Take advantage of generous paid time off to recharge, focus on personal priorities, and maintain a healthy work-life balance.
  • Paid Holidays (8 scheduled): Enjoy eight scheduled paid holidays to celebrate and spend quality time with loved ones.
  • 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
  • Rewards & Recognition Program: Be celebrated for your hard work and achievements through our dedicated rewards and recognition program.

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