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Csr Customer Service Rep Jobs in Ohio (NOW HIRING)

WesBanco Bank Inc.

Customer Service Representative

Fairlawn, OH · On-site

$14.50 - $19.50/hr

The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing ...

Mark Rink

Customer Service Representative

Cincinnati, OH · On-site

$15.25 - $20.75/hr

We are seeking a friendly, reliable, and customer-focused Customer Service Representative (CSR) to join our team. This role is responsible for assisting customers, resolving inquiries, and ensuring a ...

WesBanco Bank Inc.

Customer Service Representative

Akron, OH · On-site

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing ...

dbi

Customer Service Representative

Columbus, OH · On-site

$15.50 - $21/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

WESBANCO

Customer Service Representative

Fairlawn, OH · On-site

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing ...

WesBanco Bank, Inc.

Customer Service Representative

OH · On-site

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing ...

InnoSource

Customer Service Representative

Columbus, OH · On-site

$16.25/hr

Customer Service Representative Dreaming of a Career Where You Can Make a Difference From Home? Join as a Customer Service Representative! Imagine waking up every day to a rewarding career that lets ...

Liberty Staffing LLC

Customer Service Rep

Maumee, OH · On-site

$22/hr

Customer Service Representative Maumee, Ohio $22/hr - Paid Weekly 8 am - 4:30 pm Summary: The Customer Service Representative (CSR) is responsible for managing customer interactions, processing ...

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Showing results 21-40

All JobsCsr Customer Service Rep JobsCsr Customer Service Rep Jobs in Ohio

Csr Customer Service Rep information

What is the difference between Csr Customer Service Rep vs Customer Support Specialist?

AspectCsr Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma; certifications vary by company
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Employer & Industry UsageRetail, telecommunications, bankingTechnology, software, e-commerce
Common Search & ComparisonCustomer Service RepCustomer Support Specialist

The main difference is that Csr Customer Service Reps typically handle general customer inquiries and basic support, often in retail or call centers, while Customer Support Specialists usually provide more technical or specialized assistance, often in tech or software industries. Both roles require strong communication skills and a focus on customer satisfaction, but their specific responsibilities and work environments differ.

What does a customer service representative do?

A customer service representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate via phone, email, or chat, often using customer management software, and require good communication and problem-solving skills. CSRs help ensure customer satisfaction and maintain positive relationships with the company.

What cities in Ohio are hiring for Csr Customer Service Rep jobs?

Cities in Ohio with the most Csr Customer Service Rep job openings:

Csr Customer Service Rep jobs near you

Customer Service Representative

Fairlawn, OH • On-site

WesBanco Bank Inc.
Commercial Banking • 1 - 5K employees
Learn more about WesBanco Bank Inc.external

$14.50 - $19.50/hr

Other

Re-posted 5 days ago

WesBanco rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Summary:

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.

Essential Functions:

Excellent Customer Service

Perform Customer Transactions

Operational and Security Proficiency

Identify referral opportunities

Essential Duties and Responsibilities:

Personally models the standards of the Bank's Mission, Vision, and Pledge.

Accepts and accurately processes all financial service transactions.

Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.

Complies and operates within security and audit procedures.

Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

Meets established individual referral goals as assigned.

Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.

Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.

Develops and maintains working knowledge of the Bank's products and services.

Other Skills and Requirements:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Must have strong product knowledge for the level of selling and successfully promoting products expected with position.

Ability to write simple correspondence.

Sound mathematical and analytical skills preferred.

Must have excellent organizational skills and the ability to multi-task and to be flexible.

Ability to lift and carry up to 25 lbs.

Must be available to work all hours of operations.

High school diploma or GED required.

Cash handling and customer service experience preferred.

What WesBanco employees say

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